"Staff was helpful and got me set up with a nice Firestone credit card."
"They stayed in communication about price recommendations and warranty."
"This place is terrible, a wait of 3 hours to get a plug in a tire."
These guys are great. I called for a wheel alignment, and they were slammed busy, but made time to get me in same day. Manager John is a great guy, used to work at tires plus and was great there too. Friendly, professional, quality work. Highly recommend.
Quality service you can count on! I've been a customer of this Firestone for years now. They do great work, are straight and honest with you, and communicate. The service manager, Dale, and co-manager Jon are excellent. It is with the highest regard that I recommend this location for tires or service.
I had just purchased a used vehicle and I wanted a vehicle inspection. I went online to schedule an appointment, thinking that it would be easier. I had an appointment for the next day scheduled, and when I went in they said I was here for an oil change. I corrected the guy, telling him I made an appointment online. He then goes off on how never to use the website and always call, then tells me he doesn't have time for an inspection, so I offer to come back another day. We reschedule for Sunday. When I come in a new guy who was at the desk couldn't care less about being there, let alone doing his job right. He tells me I'm there for an oil change and inspection, I tell him just the inspection again, and no oil change. He asks me if theres anything wrong he should know about. I tell him it has a high idle in park, but I could be imagining things. He says that he's not trained in that area and he's the only tech there today, so that won't be looked at. I say okay I guess I need to start somewhere. I wait several hours for them to complete a basic inspection. When it's done they just hand me the diagnostic sheet and tell me nothing about my car. The tech didn't even say hello or anything, just the girl at the counter, who also couldn't care less about her job. Needless to say I will never be coming back here or to any other firestone, and I will recommend to everyone I know to go somewhere else.
Hello, there. We are truly saddened that your experience was not as great as we would have liked. We sincerely apologize for any inconvenience. We take negative experiences very seriously, and we would like to ensure that your concerns are addressed by the appropriate management team. Please email us at [email protected] with the details of your visit, any related invoice numbers, the store location, and your full contact information. We value your business and thank you for choosing Firestone. ^Mariah
Do not use this Firestone location. They don't stand behind their work and since COVID has been down hill. New manager doesn't care what his team tells people and won't even try and work with you when legit issues arise. Again stay away from the shotty work of this location. We are also filing a BBB complaint against them.
Hello James, we'd like to assist with having your concerns with customer and vehicle service addressed, as we value your business and feedback. If you'd like, please email [email protected] with your contact information, invoice number from service, and all other important details of your visit. We look forward to assisting you, and thank you for choosing Firestone. ^Nicholas
I made an appointment for an oil change and tire rotation. After waiting an hour, my car still hadn’t moved from the parking lot. I asked for my keys back and left and will not come back. The person running the front counter is incredibly rude.
Hi Marianne, we apologize for the inconvenience, and we'd like to learn more about your experience. Please, feel free to email us at [email protected] with the details of your visit and contact information, so we can better assist. We value your business here at Firestone Complete Auto Care and look forward to your email. ^Brendan
I normally am thrilled with Firestone's customer service and quality of work but not at this location. I dropped my company truck off for an oil change and alignment. They had my truck for 2 whole days and tons of excuses as to why its taking so long. Finally, I had enough and went in to get my truck and take it somewhere else. My truck, after 36 hrs. was still on the lift sitting with no oil in it. I couldn't even take it, so I waited around for them to fill it. The staff are young, rude, obnoxious and one was very hostile. I asked for a GM and they played the " I don't know who the GM is" card. This shop definitely needs an audit from management because they are not living up to the Firestone brand.
I've been here and had my snow tires swapped out and had oil changes before but this time I left my car for 3 days, called the 2nd day to see if I could pick up my car and was told no problem for 3rd day pickup. Got there on day 3 at 5pm and they hadn't started on the oil change or swapping out my tires. I don't think they realized they forgot about my car until I arrived. No apology, no excuse. Not coming back here again.
Hello Dr. Gessman, we apologize about this delay in your oil and tire service at this location. We'd love to help address this with you, as we understand how frustrating this can be. Please email [email protected] with your contact information, invoice numbers from this service, and any other pertinent details of your visit. We look forward to hearing from you. Thank you for being a Firestone customer ^Nicholas
My new Firestone, since the one I used to go to has gone downhill. This was such a great experience. They had me in and out in the time that they said that they would, they were super friendly and professional, and even though I live 40 minutes away I will be coming to this Firestone from now on. Make sure to call and make an appointment. These guys will take great care of you.
I scheduled an appointment at 2pm today. Dropped off my vehicle for a tire rotation and oil change, was quoted 1.5 to 2 hours. I left and came back at 4:15pm. I hadn’t received a phone call, and the woman at the counter said the car had not been started yet, and would be at least another hour. Absolutely ridiculous, and unacceptable when an appointment is made.
Thank you for bringing this to our attention, Andy. We know your time is valuable, and we apologize for any inconvenience caused by the extended wait. Please feel welcome to email us at [email protected]. Be sure to include the details of your experience, your invoice number, and the best contact information for you. We value your business with Firestone and look forward to receiving your email. ^ Angie.
Rolled in from out of town on a Saturday at 4:30--our Buick not responding well to the accelerator--and just about to be stranded. I thought, "These guys are going to want to get home and probably will just tell us good luck and good riddance!" I was thinking this because that is pretty much what the Brakes Plus down the street told us. (I will mention, however, that my local Brakes Plus is CoSprings on Nevada is full of good, friendly service.) Firestone surprised us with absolutely the opposite treatment. Frank Kriz offered to take a look to see what he could do/figure out at this late weekend time with happy hours already underway. Long story short . . . he found a dirty fuel sensor, undercharged us for the time, and fixed us up all with a friendly "the customer comes first" manner. We were so fortunate to stumble upon this store!