Firestone Complete Auto Care

Candace was a blessing to work with and made sure that my tires were serviced properly and explained everything in detail. I’m grateful for my experience will go back to this location because of her amazing customer service. Thank you Candace!!!

I do have to recommend this location as my wife, kids, and I were heading home from my birthday celebration with our friends in Denver and as we were heading back home to Albuquerque our temp gauge was going off the charts and our vehicle was over heating. We googled the nearest Firestone location as I figured that’s our only bet to get help since it was a Sunday. I pulled in and Candice was absolutely AMAZING as she explained that she didn’t have any certified techs on staff because it was Sunday, but she called to multiple locations to see if she could find us help so we could get home safely. Unfortunately, there were no techs at any locations locally. Candice did not give up and she and her teammate Isaiah popped the hood to try and diagnose the issue (which they totally didn’t have to do) and checked all the hoses, topped us off with antifreeze, filled up our washer fluid, and topped off all of our tires with air. THAT IS SERVICE TO THE EXTREME!!! Isaiah and Candice were both extremely AMAZING by giving my wife and I tips on what to do if we were to over heat again. They genuinely took time to ensure our family was safe during our travels and for that we can’t thank them enough. Firestone, because of these 2 amazing individuals we were able to make it home safe and sound. I feel they should absolutely be recognized for their kind hearts and work ethic. From a lifetime Firestone client, Jeremy Maness and family🙂

This place has really gone down hill. They used to be my go to place for tires. They have no help and therefore cannot service very many people. I got my tires rotated after having to schedule an appointment 2 weeks out. Just 2 weeks later my brakes sounded like they were grinding. My son in law replaced the pads for me and one of my pads was metal on metal. Firestone never said a word to me about my brakes needing to be replaced immediately.

Friendly staff, most tire shops are closed during weekends ,it’s a big help when you need service during weekends and travel periods. I appreciate providing services even on weekends when people need it the most.Thank you..

Good location, and they do a good job, but it's impossible to get in - even on an emergency/flat tire basis - appointments run at least two weeks out!

Great experience, saw is the same-day. provided recommendations and got all the work done faster than we thought.

Candace is amazing! Great customer service! My car was in and out pretty quickly. I've never had a problem here.

My wife took her car there to troubleshoot some issues that have been cropping up while she's driving. Firestone ran her car through their 'diagnostic process' and claimed one of her issues was definitely an alignment/brake/tire issue. The other issue they told her was probably because she had a turbo on her car (like every other 2 liter car on the road anymore) and that she probably didn't know what that felt like when she was driving...not that her last 3 cars all had turbos as well (ie bmw, audi, and subaru...yeah she knows a bit about cars). Well $1400, new tires, new brakes, new rotors later, and an additional $99 charge for their 'diagnostic', and no change in the issue what so ever, but now the brakes are grinding. We take it back 2 weeks later and the person behind the desk just says it appears to be an internal drivetrain issue and that they have no way of repairing that. All that to say...buyer beware. Go anywhere else, these folks just want to put tires on your car and that's it.

My car is lowered and I understand it's company policy to not accept that risk with this work. I asked if they could refer me to a shop, they said no and gave me attitude and seemed annoyed. Customer service leaves a lot to be desired

I trust my car with this Firestone. Everyone has always been helpful and friendly.