Firestone Complete Auto Care

Firestone Parker has been great , jimmy is extremely knowledgeable about EV flat tire repair , this location has serviced my Tesla very well. Would definitely recommend this location

Store Manager confirmed he can accommodate my request for maintenance on my car for specific work. He also confirmed I can get these services done without a diagnostic check, but with the chance that my check engine light would still be on. To my response, I acknowledged and confirmed because I already got my car checked out. Then after I confirmed he quickly flipped and denied my request to work on my car because I did not want a diagnostic check. So then I reassured him by saying “it’s okay, I don’t need a diagnostic check, BUT when I speak with a professional mechanic, I can get his input and upgrade it if need be.” This is when is escalated and he got offended. He kept interrupting me and now declining any service. Wheel alignment, valve replacement, etc. So he canceled my appointment and told me to go to another Firestone. I’m baffled right now still, cuz I was super respectful and polite. I think his name is Sylvester? He’s the store manager. (UPDATE EDIT) I called back and booked an appointment, we shall see how this ends up. His reasoning for denying my appointment is because he doesn’t want to NOT have a diagnostic check, and then break my car. Which is understandable, but even if I reassure him that I am okay with just going in for the services I want, I should be able to service it. Spending $120 for a diagnostic better tell me something I don’t know.

Great place to get your tires. Brought my vehicle in today to get a tire repaired with a nail in it. I did not buy the road hazard protection when I got the tires and they still fixed the tire for free. Will be going here for tires from now on.

DO NOT GO HERE!!!! Manager on duty 6/13/2023 does NOT care about customer service, is incompetent, and extremally rude and unprofessional. He will tell you whatever you want to hear but he will just waist your time! Ordered tires from Ebay that were delivered on 6/6/23 (it is now 6/13/23) to this location and the Manger of this store is AWFUL and doesn't know his job. I received the documents from Ebay and Firestone acknowledging my tires arrived and my installation on 6/12. On 6/12 they told me they have no idea where my tires are and to come back when I can tell them what they are looking for. On 6/13 the manager was called to verify my tires arrived and the Manager told my wife no. After contacting AutoCare about my order they called the store manager with me on the phone and he miraculously found the tires and said he would install them today. When my wife went to get the tires installed, the Manager started talking about how we are idiots for ordering these tires and lots of other rude stuff. Ultimately, the manager still couldn't fulfill his responsibilities and my tires are still not installed on my care. DO NOT GO HERE!!!!

I had issue with my exhaust that needed immediate repair so I could make an important Doctors appointment. Jimmy the Store Manager fixed the issue quickly allowing me to make my appointment. Iam so grateful. Thank You!!!

I came to get an alignment done and had to make two separate appointments, after the second my car was pulling hard to the right and the steering wheel was pointed to the left. I went to the Stroh Ranch Firestone and they fixed my issue in less than an hour. See pic for alignment from Stroh Ranch before and after. Before is after this Firestone

This place doesn’t deserve a star. Low tire pressure warning on a Sunday brought me here. I asked if they could check the tire and they said they would add air. After doing so, no mention of what tire was low or how much was needed then sent on my way. As soon as I parked the car I could audibly hear the hissing of my quickly leaking rear tire. Drove right back during business hrs and was told they were closing in 20-30 mins and wouldn’t help me with my near flat tire. Offered an appointment for the following day. Wouldn’t help put a spare on or even look, just sent me to leave with a flat. Awful customer service

These guys are great! They took wonderful care of my warranty claim on an interstate battery (best battery money can buy IMO). They are convenient, Mon-Sun availability. Jason, is courteous, professional and respectful of your time. 8+ bays of certified professionals to take “blue ribbon” care of your automobile! They offered maintenance suggestions for my vehicle with no pressure to “do anything now.” I liked that. 😊

I am doing an alignment on saturday, they did the alignment on time as they told me but the bad things are the mechanic twist the inner tie rod boot like cinnamon twist. I am understand that they must to turn the inner tie rod to make corrections but to let it the boot twisted, I don't think that was the right way. By the way I just replaced the rack and pinion with the inner tie rod. This is the picture on passenger side and the driver side was even worse.

This by FAR was the best Firestone visit I have ever experienced. I came to get my brakes re-done under warranty after they were done incorrectly in Florida. My brakes had a HORRIBLE squealing/screeching sound whether I came to a slow and soft stop or if I had to brake hard. They offered a free brake inspection to pinpoint exactly what went wrong on the last install and got right to work once they figured it out. I am highly satisfied with the result and it sounds like brakes are supposed to sound (quiet). Also, whoever hired the store manager at this location did an outstanding job with selection. He was highly professional, respectful, and genuine. He will take time to explain things like why my brakes sounded the way they did before and why you should avoid certain parts/products on your vehicle. This is where Ill be going for my auto repairs.