place hero
7810 W 80th Ave, Arvada, CO, 80005, United States
Closed · Opens at 7 AM
local.firestonecompleteautocare.com
+13035157322
Make an appointmentfirestonecompleteautocare.com

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Thursday
7 AM - 7 PM
Friday
7 AM - 7 PM
Saturday
7 AM - 6 PM
Sunday
9 AM - 5 PM
Monday
7 AM - 7 PM
Tuesday
7 AM - 7 PM
Wednesday
7 AM - 7 PM

Reviews

5
62%4
8%3
3%2
4%1
23%
3.8
250 reviews

Summary

"Great service, they gave me advice on new tires and they are great tires"

"Great staff, me and my family only take our cars here for any tire needs."

"Good customer service, polite workers, fair price."

Damian mr groove Rodriguez · more than 9 months ago

Made an appointment online and drop my truck off early even. Upon completion I never received a phone call or a voicemail message. I was not expecting for them to keep my car overnight. No other forms of communication were attempted. I made it by 4:55pm in the rain (the new hours on the handwritten sign say open til 5) to find the place locked up dark. Upon going to pick my vehicle up the next morning Jimmy was reluctant to want to call my phone number to make sure that it was working because I was already there to pick the vehicle up and it doesn't matter. Less than Stellar service from the front desk I would expect more for the years that I've been coming here. My phone number rang and there were no previous missed calls from the day prior nor any messages. I was not expecting to be inconvenienced of keeping my vehicle overnight if I had needed it. No apology either.

Matt Anderson · more than 10 months ago

I was in town on Vacation with a large group of family & our trusty Jeep Wrangler "Black Betty" had some pretty extensive brake problems. Jimmy & his staff were great, as we can be a little much to handle! We dropped it off and it was all wrapped up before close the following day... pretty much saving our vacation plans. BIG THANKS to these guys.... they were short a guy or 2 and powered through for us and many other customers... highly recommend this place!!

Kansa l · 1 year ago

Just had brakes repaired and replaced. Jimmy was extremely helpful in explaining process and very prompt in getting the work done. Price competitive with other quotes. Jimmy very personable and interested in customer satisfaction. He answered all my concerns and questions very patiently. He treated me with respect. Very good customer service and very prompt efficient and competent work.

David Putnam · 10 months ago

Manager Jimmy was very supportive and friendly. He got us through the process of authorizing and ordering tires through the fleet company. Job was done in the time frame I was told. I will be coming back. Superior service!

Terry Lippman · almost 10 months ago

Jimmy at the front desk was absolutely awesome. His multitasking abilities were extremely professional and interesting to watch while I waited for my vehicle to be serviced. He treated and talked to everyone with confidence and honesty!!!

Owner's response · almost 10 months ago

Good afternoon Terry, and thank you for your 5 star review! We're pleased to know that Jimmy and the rest of our team took good care of you and your vehicle! We appreciate you choosing Firestone, and hope you have a great rest of your week! ^Nicholas

Jan Quick · almost 10 months ago

Their phone # is to an appointment center. One has to wait for 2 emails; one that you made the appointment, the second that the appointment is confirmed. So I waited all morning and never got a second email. Guess I'll go elsewhere for more personal service.

Owner's response · almost 10 months ago

Hello Jan, we're sorry to hear this was your experience with your appointment, and want to help have your concerns addressed as we value you as a customer. Please feel free to email us at [email protected] with your contact information, and full details of your experience. We look forward to assisting you, and thank you for choosing Firestone. ^Nicholas

Mariam Habashi · 11 months ago

BEWARE Of this Firestone location, the manager Troy lies when there is an issue and does not look into any facts. Do not trust the manager here he does not take any responsibility for his store quality of work. On January 25th 2023 I had a lifetime alignment. On July 7th I took my car to firestone closer to my residence in denver and they saif my bolts in the front and back were loose because the tech from the first alignment was not done properly, so as a result I have been going through tires every couple months and I was told because the damage is due to an alignment issues I would not be covered under my warranty. I have replaced my front two tires and I was told my firestone they would look into my case and contact me. I am so thankful that firestone is a big name and are KNOWN for doing the right thing. If you're like me and you need to find a trusted shop this is not a good location, unfortunately. Thank goodness that FireStone has many shops and there are manager who do not handle conflict well, but as a manager th as to truly when your character comes out. I refuse to work with Troy and seeing how he handles a problem is unprofessional and rude to customers. That was my personal experience really hope this gets better.

Chantal Garcia · almost 11 months ago

Visited this location for some simple work previously, oil changes mostly. Decided to try them for a bigger repair. Manager Troy had no time to explain details of our quote and was fairly rude when asked about details for work needed. Do NOT recommend this location.

Owner's response · almost 11 months ago

Hello and thank you for making us aware of your experience, Chantal. We'd like to get management involved to address this. Please email us at [email protected] with the complete details of your visit, the location, your invoice number from the service, and the best contact information for you. We value your business and thank you for choosing Firestone Complete Auto Care. ^Cali

Nicole Eggert · 1 year ago

I came in to see if my tire could be repaired or needed to be replaced after hitting a pothole. Jimmy was very helpful. He got my car in and the tire replaced in under an hour. Definitely recommend this Firestone location!

Owner's response · 1 year ago

Hello Nicole, Thank you for the kind words for Jimmy, and we appreciate you for taking the time to provide this positive feedback. We are glad to know that our teammates took great care of you, and we hope to see you again soon. Thank you for choosing Firestone. ^Shonya

C G · almost 1 year ago

Scheduled appointment, dropped vehicle off and work was completed ahead of expected ETA. I had another Firestone location (lakewood) mount some tires, and they were so out of balance that the vehicle was unsafe to operate. The Arvada location went above and beyond to get me back on the road, will use again!

Owner's response · almost 1 year ago

Hi , we're so glad to hear that you received a positive experience at our Arvada store locations. Thank you very much for sharing this with us at Firestone, we hope to see you again soon! ^Shonya

Photos

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible toilet

Payments

Credit cards

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