"Super helpful and kind staff at this location."
"I can't recommend this place, because I spent too much time and money there."
"Love the guys who work here always end up chatting and bringing my dog"
I stopped in to have a battery installed in my vehicle. The first thing out of the guys mouth was "oh we are pretty short handed and cannot do it". Even though there were three other guys in the store, two standing around with their thumbs up their butts. I simply turned around and left. Go somewhere else if you want good service.
We’re sorry to hear about your poor experience at this location, Daniel. We strive to offer excellent customer service but realize that sometimes we fall short. We hope you’ll give us another opportunity to meet that goal. - O'Reilly Auto Parts
This particular location of O’Reilly Auto parts are Awesome! They have helped me a few times with small things like Wipers & Battery connectors etc. without any Hesitation or Charge. It’s Relieving to Find Great Customer Service especially nowadays. I Absolutely 100% Recommend!
If anyone can find the old rare parts, It's these people. They really know how to follow the back door trails if necessary. Thank You.
Great customer service!!!!, Riley was very friendly and walked me through the steps to why my engine light was on. We were able to fix the problem and now I won’t have to take it to the shop.
Hi, I came in wanting new windshield wipers for my Buick. After finding what wipers I wanted and after buying them I asked if they could put them on my car. The guy said sure and made me pull up in front of the store. He finally came out after a couple of minutes. He then took a look at my windshield wipers and said he didn't know how to replace them, since they were too old hence the reason for new ones. I was forced to return my items and leave without nothing. Luckily there is an AutoZone on 65th and Wadsworth. They were able to help me and get my wipers off and it only took 5 minutes. It is just frustrating that this man at O'Reilly's didn't even try. So please go to AutoZone they are much nicer and not so lazy. PS it is only 5 minutes away! Thank you
I was told a battery would be delivered later the same day. Never got a call back. Next day called and asked if it has been delivered and was told no it wouldn't be until a later shipment that day, so 24 hours later than promised. When it was delivered, then was told no one could install it. Immediately after that was told company policy is that they do not install 12v batteries on hybrid or electric cars (nothing is special about installing a new battery in an electric vehicle). This was despite everyone in the process knowing what make and model car the battery was intended right from the beginning. After all that I decided to go elsewhere for good customer service.
Great auto parts store with great customer service. Sometimes they have car parts exactly like OEM factory for nearly half the price and twice the warranty. I only wish they still had loaner tools for quick parking lot fixes, but I can understand how thieves likely ruined it for the rest of us.
Friendly group of guys who know their stuff. This is my main store now & they're great at helping me out. I've never been upsold or given the wrong part. + good conversation at the checkout
Benn a constant customer for 15 years, BUT I've been getting some not so impressive parts lately also calling the Brodway store for warranty information on purchased parts has become more difficult than it needs to be!
Good auto shop... customer service has been good for me every time