T-Mobile

DO NOT GO TO THIS LOCATION. THE STORE MANAGER LAURA GALLO AND SALES ASSOCIATE DEMETRIUS ARE IGNORANT AND RUDE. I went in to buy a phone for my grandmother and set up service for her. We initially wanted to cancel the post paid and get her the prepaid because it was cheaper. The associate Demetrius said they could cancel the post paid account in store which they have done for me before. None the less we told Demetrius it was fine and we just wanted to purchase the phone and get the prepaid line and we would call later to the cancel the post paid. Demetrius asked for my grandmothers ID to set up the line. We gave him the ID, he repeated again that he couldn’t do the post paid cancellation after we told him that was fine and we would call the customer service line at a different time to have the number transferred. Demetrius then said that’s not what you asked initially. I told him I know and I said that’s fine. He took my grandmothers ID and shoved it back to me and told me he wouldn’t help me. Ethan another sales associate offered to help and said if he won’t help you, I will just give me a moment. I said thank you and sat down. Demetrius then came over to where me and 87 year old grandmother were sitting and said the police are on their way. You are now trespassing. Their was no reason for him to call the cops after Ethan said he would take over. The store manager had me trespassed and had me and my grandmother removed by the police. I do not recommend coming to this location. Go to the one in south lands you will get way better service and less ignorant and arrogant people. Thank you Ethan for doing what you could! To Laura Gallo and Demetrius you should be fired.

Wow Nathan, he is absolutely amazing with customer service making sure I understand every deal available and all the perks of being a tmobile customer. Definitely going back to this spot everything and seeing nate specifically. Making sure my whole family is taken care of. NATE THE GREAT!!!!

FIRST IMPRESSIONS OF THIS LOCATION IS NOTHING BUT A BAD EXPERIENCE HERE Came for for a simple return on a tablet -couldn't get nobody to help I only can recommend at&t (has my cell service) they are across the street & it ONLY provides the best service. I went here to t-mobile the only employees said to come back and talk to the manager I guess the manager's are the only ones who work here I will see how it goes when the Manger helps me on Friday They told me I could drive to another store 🤣 What a joke to come here

I came in because my dad lost his phone and we wanted to set him up with one of our old phones. Ethan(i hope I spelled it right?) Was super helpful! He was able to get us in and out in less than 20 minutes, mainly because I had a lot of questions lol. He was very knowledgeable and was able to answer everything. He also helped us with setting up international calling on my dad's phone so he can talk to family back home! Thanks for all your help dude and I hope you can make it out to Asia someday!

Mason K. was extremely professional in helping me migrate services. There were surprising glitches that popped up during the 2.5 hour service, but he remained calm and solved all the problems as well as getting me the best deal possible. He was engaging while working diligently. Highly recommend that he get promoted due to his high level of engagement, patience and knowledge :)

JAXON Was over and above, beyond a shadow of a doubt, irrefutably, the best rep, I have ever dealt with at T-Mobile. He was patient, courteous, kind, knowledgeable, and directed me exactly where I need to go to get the most out of my cell phone. Ask for Jaxson, I would guarantee you will not be disappointed.

Nathan was a huge help! The store was very friendly and got me what I needed and answered all my questions. Definitely went the extra mile to give me a great experience! Highly recommend to come to this store over any other!

This is the greatest T Mobile ever. I will breakdown my experience that I had today (7/18/22). After being sent to another T-Mobile (this one), I met the manager Jaime with my grandma. She brought out an Apple Certified Repairman, named Austin. He was insanely quick at repairing my iPhone 11 Pro’s screen so that we could trade in for another phone. Then, we met Christina who helped us the rest of the way. She checked out the phone that I wanted after some trouble. Then, she applied my screen protector and case. After that, she helped me set up my iPhone 13 Pro Max and return my iPhone 11 Pro. After that she sold my grandma a T-Mobile WiFi box, which was extra. Christina was truly a savior here, and this store deserves 6 stars.

Ordered a new phone online from T-Mobile went to a non corporate T-Mobile they messed up my phone and couldn’t fix it then went to this location and they fixed one issue and then was constantly working with me to fix the other issue and Lauren Dennis and the assistant manager were the best help. They fixed the issue that the other t Mobil store couldn’t fix. Highly Recommend this corporate location!

We switched to T-mobile last year and we had billing issues every month, but Christina Tennyson was awesome and helped us right from the begining. She followed up with customer care and made sure the issue was resolved. I would highly recommend this store.