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Cricket Wireless Authorized Retailer

Wireless provider offering phones & more

  • In-store shopping
14200 E Alameda Ave #2006, Aurora, CO, 80012, United States
Closed 路 Opens at 11 AM Mon
cricketwireless.com
+13035374786

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Sunday
12 PM - 6 PM
Monday
11 AM - 8 PM
Tuesday
11 AM - 8 PM
Wednesday
11 AM - 8 PM
Thursday
11 AM - 8 PM
Friday
10 AM - 8 PM
Saturday
10 AM - 8 PM

Reviews

5
69%4
13%3
2%2
3%1
14%
4.2
64 reviews

Summary

"Clean, nice variety of phones and accessories, great staff."

"Well executed service."

"This is the store I visited today and the employees had great customer service!!"

nakisha gates1 year ago

Continuing from the first post. The cashier lady never brought out the new phones to show us but she charged us for new phones brought out phone cases but I never got to see the new phone. I've never been somewhere where I went to purchase a phone and you don't go get the phone and show me the phone but you charge me for the phone crazy. As much as I love mariachi bands I don't want to hear it on level 100 in the store and I got over top the music

Owner's response1 year ago

We are sorry to hear that our team was not able to meet your expectations during your visit. We will be sure to share this information with our store leadership team to enhance our customer experience and earn a better rating on your next visit. Thank you for your rating.

Ssr Dianealmost 11 months ago

The girls working today July 26th 2023 at 5pm denied me and my friend service to pay our phone bills and gave us dirty looks and a really bad attitude. I had to drive 15 minutes to another location in where I had no issue paying my bill what鈥檚 so ever. Really need better employees

Owner's responsealmost 11 months ago

We're very sorry to hear of your experience at our Authorized Retailer location. We strive to provide an awesome customer experience, and we apologize that you didn't receive smile-worthy service. Please contact our Support Team on Twitter @cricketsupport or on Facebook at m.me/cricketwireless for further assistance.

Randy Gates1 year ago

I went to the Aurora mall location. About 220pm Monday. I happen to teach sales and customer service. I felt unwanted in the store. The energy level was horrible. I will never go to that location again. For the 2 young ladies to be working at the mall It was a bad experience.

Owner's response1 year ago

We are sorry to hear that our team was not able to meet your expectations during your visit. We will be sure to share this information with our store leadership team to enhance our customer experience and earn a better rating on your next visit. Thank you for your rating.

ZINO BENYOUCEFalmost 10 months ago

Matthew and Michelle were very helpful I got a great service from them

Owner's responsealmost 10 months ago

Thank you for supporting your local Cricket Wireless retail store. We are glad to hear that you enjoyed your in-store service experience, and we appreciate your feedback! #CricketNation馃挌

Tamy Herrera3 years ago

Great place to shop. Clean, nice variety of phones and accessories, great staff. I had an issue with buying a new phone (surprisingly a medical issue), so I had to temporarily go back to my old phone, but couldn't get it to work. Other Cricket store staff couldn't or wouldn't fix the issue, I was tired of trying and had no service on my phone for a few days. We were at the Aurora Mall for a different reason, and decided to stop in. Alondra not only helped me, but took the time to call Cricket customer service to troubleshoot the problem, and fixed it so I could use my phone again. She is amazing, very professional, kind, and helpful!! 5 stars because of her wonderful customer service. I will definitely go back for accessories, have my family buy their new phones there, and to refer others there. Thank you Alondra. 馃専馃専馃専馃専馃専

Owner's response3 years ago

That's great to hear. Thank you so much for the positive review. We greatly appreciate having you a part of the #CricketNation.

Natalie Peralez3 years ago

First of all, SHOUT OUT TO PAOLA A! She's amazing! Walked in & store was very clean. We were greeted immediately by both of the ladies working! Paola was very friendly & knowledgeable. She assisted us with all of our needs in a cheerful manner! She answered all of our questions & concerns & she was very quick about helping us with not just 1, BUT 3 phones on our account in a very timely manner. I would refer any & everybody to do business with her directly! Thank you for being great! All around, Great location!

Owner's response2 years ago

Thanks for visiting us! We appreciate the 5-star review! #SmileOn =)

Willy Lexieralmost 10 months ago

Great customer service and great experience

Owner's responsealmost 10 months ago

Hi Willy! We appreciate the positive feedback! Thanks for the 5 star review! #CricketNation 馃挌

Moe Baghdadi4 years ago

I loved going in here tbh it was a really friendly environment. Was warmly welcomed by a guy named Brian and he really helped me out. Was paying so much for my old service and he literally cut that in half AND I got a better phone. Thanks Brian and thanks cricket! You guys are awesome.

Owner's response4 years ago

Thanks for visiting us! We appreciate the positive feedback & 5-star review! #SmileOn ????

Brandon Tedrow (DubbleDraggin)7 years ago

Under new ownership Prime location with excellent staff Before this location, I would visit another location. I tried this location out for a change and was delighted to have done so! I was greeted and helped immediately. The staff helped me to find the the best phone to upgrade to. I almost chose one that didn't fit my needs. Between the amazing customer service, phones, and plans I will be coming back to this location from now on.

Martha Rodriguezalmost 4 years ago

So originally the store opens at 10 am but they had a note stating they were opening at 11am now. I was fine with that, but 11 came and no one came to open. 11:15 still no one, I thought I would wait a little longer because i really didn鈥檛 want to go to a different location, then 11:30 came still nothing. This is very unprofessional. They need to get staff that are more Responsible that can Simply come on time. Upset with the fact I wasted my time.

Owner's responsealmost 4 years ago

We hate to see that you experienced negative service in our location. We appreciate you letting us know so we can handle this accordingly.

Photos

About

Wireless provider offering prepaid mobile phones, coverage plans & a range of accessories.

Service options

In-store shopping
Delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Planning

Quick visit

Payments

Credit cards
Debit cards
NFC mobile payments

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