place hero

T-Mobile

  • In-store shopping
870 Cpl Max Donahue Ln Ste B, Highlands Ranch, CO, 80129, United States
Open · Closes at 8 PM
t-mobile.com
+13033461520

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Friday
10 AM - 8 PM
Saturday
10 AM - 8 PM
Sunday
11 AM - 6 PM
Monday
10 AM - 8 PM
Tuesday
10 AM - 8 PM
Wednesday
10 AM - 8 PM
Thursday
10 AM - 8 PM

Reviews

5
70%4
3%3
3%2
2%1
22%
4
133 reviews

Summary

"Hi Rusty and Kim gave us excellent service and have awesome bed side manners."

"Stores charge $30 service fees that can be avoided if you do it yourself."

"The entire staff was over the top! you’re in good hands at this location"

Amy Kim · 10 months ago

Ive been coming here with mainly issues for the last several years, maybe only twice for new lines and/or phones. Every single time this team has taken care of my service issues phenomenally. I want to say they spend at least an hour researching every best way possible to find resolutions. It’s time that I write a review because the service is truly outstanding. P.S. Jonathan is the manager here and every time I’m there, he steps in and completely destroys any obstacle in the way. Today he dealt with customer care for me better than my previous attorneys did in legal cases. Highly recommend.

Gwen Peter’s · 1 year ago

I came to this store because the Greenwood Village store was closed today. Jonathan and Lisa were there and they took great of me and my family. We upgraded all our phones and got a better plan with no stress or issues. These two were amazing and know how to do there job!! Thank you

Colleen Wallin · almost 1 year ago

John worked with me today to get a new phone for my husband. A few factors could have made this difficult but John was patient and understanding and got it done. I was impressed with the efficiency of the only 2 employees in the store.

K S · 1 year ago

Helpful associates. We were having trouble with our SIM cards while traveling overseas and our SIMS were older. We have been T-Mobile customers for a long, long time and they took care of us quickly. My recent trip overseas was great, no cellular issues.

Whitney Carow · 1 year ago

Darin and Kim were so helpful with my unusual circumstance! They we're efficient, knowledgeable, and friendly. We were greeted instantly upon arrival. Darin listened to our issue and went into action immediately. Kim provided crucial knowledge on how to solve our issue. Overall, great customer service and great team work. I highly recommend using this T-mobile store!

Tim Gallardo · 1 year ago

Great T-Mobile store and even better staff. They are very friendly and knowledgeable and are always able to address any problems or questions I have. I pass a couple of other T-Mobile stores on my way to this one, not because there is anything wrong with the other stores, but because this one is that good!

Andrew McFarlane · 1 year ago

Not being very handy, I came into the store to ask advice about changing my wife’s iPhone screen protector. Derek said he would do it for me, and he did it with a smile! Thank you so much Derek!!

Roma Brooks · 1 year ago

Disney welcomed us immediately as we enter the store. He is very knowledgeable. All the questions I had for Disney was answered promptly. His customer service skillset are excellent and through the roof. Disney is an asset to T-Mobile. Dalton and Roma

jeff seefeldt · 1 year ago

We went to TMobile searching for better pricing than we had with a different carrier. Jonathon, Lisa, Derek and Rickey were great to work with. They all helped at some point in the process. Jonathan especially searched for the best / most affordable option to move our service and get new phones. We're very happy with plan & phones. One of the lines is with a family member in IL, and said to call when we got there the next week, they'd walk us through the set up of that phone; they did.

Jackie Stansfield · more than 1 year ago

I usually hate getting a new phone due to all the hassle but Jonathan and Darrin were ABSOLUTLEY AWESOME and helped with all of our needs!!!! The very best experience I have ever had hands down! I came in a week before with some questions and dealt with Lisa who was also super helpful. The staff at this store is so helpful and knowledgeable. Will definitely be a returning customer and recommending to others. Thanks!!

Photos

Service options

In-store shopping
Delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Amenities

Wi-Fi
Wi-Fi

Crowd

LGBTQ+ friendly
Transgender safe space

Payments

Credit cards
Debit cards
NFC mobile payments
Credit cards

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