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AT&T Store

Provider of wireless, phones & more

  • In-store pick-up
  • In-store shopping
5943 Sky Pond Dr E-124, Loveland, CO, 80538, United States
Closed · Opens at 10 AM Thu
att.com
+19705412425
Wednesday
10 AM - 8 PM
Thursday
10 AM - 8 PM
Friday
10 AM - 9 PM
Saturday
10 AM - 9 PM
Sunday
Closed
Monday
10 AM - 8 PM
Tuesday
10 AM - 8 PM

Reviews

5
72%4
7%3
1%2
1%1
18%
4.1
134 reviews

Summary

"Great place, great atmosphere and and even friendlier staff."

"Terrible service by most employees, especially the former manager, Sarah."

"Haden gave me hands down best ATT experience I've had in years."

Tom Kathman · 9 months ago

Service at the sky pond location was amazing. Found a lot of the issues and took care of them. Now the one across the street by Scheels. Worst customer service ever. Wrong package wrong prices and when we go in to ask why acted like we are stupid and shouldn't have the phone. Thx again sky pond great fix

Tom Reardon · 1 year ago

We knew exactly which phone we wanted to order, and the only employee in an empty store wanted to sell us something different. We had researched and knew the deal/price, and she argued it wasn't true. Drove 4 minutes to the next ATT store, and got exactly what we wanted, right away.

Owner's response · 1 year ago

Hi Tom! I’m sorry to hear you had a negative interaction at our store, this is certainly not the experience we wanted you to have. We'll pass along your comments to leadership so they can address and provide further training. We look forward to correcting our behaviour and assisting you again in the future!

Ryan Berens · 1 year ago

Mychelle was very helpful even when other employees didn’t seem to care and take care of our needs. Mychelle has exceeded my expectations we came in for a couple Apple Watches and she explained everything thoroughly and helped us decide on what would work the best for us. Good job mychelle we will definitely be back to do business with you.

Owner's response · 1 year ago

Hi Ryan, We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

logan burchett · 1 year ago

If I could give 0 stars then I would. My wife and I walked in hoping to upgrade our phones and left within minutes because the employee didn’t care to help us. I visited another store in Fort Collins earlier that day and made sure that we could take advantage of the iPhone 14 promo with our current plan and trade in. However, the employee at this store told me our phones weren’t new enough and didn’t even bother to look up our current plan. It appeared that they just seemed like they wanted to go home and not actually help us. So we decided to go to another store and as we were pulling out, we discovered that the employee also left as they followed behind us. All that to say, our assumption appeared correct and that the employee cared more about going home than actually helping us. Thankfully we were able to go to another store and actually be helped but I will not be visiting this store again.

Owner's response · 1 year ago

Hi logan! I’m sorry to hear you had a negative interaction at our store, this is certainly not the experience we wanted you to have. We'll pass along your comments to leadership so they can address and provide further training. We look forward to assisting you again!

Chris S · more than 1 year ago

I’m giving one star because that’s the only way I can leave a review. This particular AT&T store doesn’t deserve a star. Terrible service by most employees, especially the former manager, Sarah. Sarah likes to promise credits to customer in order to get them to switch from other carriers. Sarah isn’t allowed to do that which is more than likely why she is no longer employed with AT&T. First two months of bills are $200+ more than what it should be. The regional manager doesn’t seem to care much to rectify issues that customers have. I’d recommend avoiding this store and sticking with another carrier. Verizon I miss you!

Owner's response · more than 1 year ago

Hi Chris! Thank you for your feedback. We'll pass along your comments to leadership so they can address and provide further training. We look forward to assisting you again!

James Stress · 1 year ago

Garrett was phenomenal in helping me navigate some questions regarding your services. His customer service skills and great smile make him an absolute team asset for you all! Thanks for the help!

Owner's response · 1 year ago

Hi James! We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

George Aguilar · 1 year ago

Garrett and Sydney were great , very helpful. I am not a big fan of Att the corp but people like them are what keep me around as a customer.

Owner's response · 1 year ago

Hi George! We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

Jonas Equinox · 1 year ago

Found a trade-in deal that I wanted to do and came in only to find out it was an "online only" offer. Brycen and Garret helped me get the deal anyway and stacked it with an in-store deal. I left with lower bill monthly bill and a new phone.

Owner's response · 1 year ago

Hi Jonas! We are so glad to hear about your experience with our representative and AT&T! Providing our clients with excellent customer service is what we are all about. If you need anything else, you know where to find us or schedule an appointment at attvip.com

Matthew Fernandez · 2 years ago

Very clean store, was greeted by employees the minute i walked in. I have been a life long Verizon customer but the experience i had at this store got me to give AT&T a chance with no regrets. The store manager was a class act and walked me through the Transfer over. Very helpful, very professional. Would give it 6 stars if i could. Very satisfied with my experience.

Shawna Cahoon · 2 years ago

Haden Keough (store manager) was extremely knowledgeable friendly and made the visit enjoyable. As a manager he listened to all the issues I was having, what I was needing, and how he could further help others on my plan as well. The customer service he provided has convinced me that I ; who lives in Cheyenne Wyoming, will only commute to the 5943 Sky Pond Drive location from now on, unless there is an absolute need to visit the Cheyenne location. He has three very faithful customers from now on!

Photos

About

Retailer providing wireless plans & a range of phones, devices & accessories.

Service options

In-store pick-up
In-store shopping
Delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Payments

Credit cards
Debit cards
NFC mobile payments
Credit cards

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