Provider of wireless, phones & more
- In-store pick-up
- In-store shopping
"Good service, nice staff and very good offers"
"Great customer service, prices and quality plans and devices!!!"
"The people who work here were super helpful and nice."
I came in Sunday August 27, 2023. The gentleman who worked that day was very helpful. He identified what phone I had from a distance which I was honestly impressed with. He was very knowledgeable about the smartphone protector covers available and helped me pick one that I am very satisfied with. I wish I could remember his name but he is great at what he does. Thank you again.
We had a very odd situation where we were manipulated into switching carriers from AT&T. When we discovered that we needed to switch back to AT&T, Morgan Ibarra in the Fort Collins store was extremely helpful. She immediately understood our issue and worked to resolve it. She kept us apprised as to what was happening each step of the way. She was personable, friendly and got us back on track with AT&T as if nothing had happened, no extra charges, etc. A+!
Visited this store because I needed a new sim card. There were 5 or 6 guys standing around and the one that came over to me took my phone, then turned his back on me to take the cover off. Proceeded to lick the back of my phone and placed the cover back on. Then tried to tell me my phone was shot and I'd need to by a new one, pointing out he had noticed some moisture on the backside. I left there, removed the cover from my phone and wiped his slime off, and headed to the other At & T store at the north end of town. One guy there, a little busy. But considerate and placed the new sim card, no fee. Now, which store would you advise people to visit?
Thank you for sharing your feedback with us. We are sincerely sorry to hear about your experience as it does not align with our commitment to consistency. We kindly request that you reach out to us at +1 970-226-8610 so that we can personally address and resolve this issue. We appreciate you bringing this matter to our attention.
Daiquon helped me turn in my old iPhone and get a new one this week. He was super helpful, efficient and a genuine guy. Good store, good employees
I was immediately greeted upon entering the store and then helped by Spencer! He had a ton of helpful information, had a great sense of humor, and he helped me apply an iPad screen protector that I brought with me at no cost and it was applied perfectly. He’s a real asset to the store.
Matt (Matthew) is hands down the best! Extremely knowledgeable, provides the highest level of customer service & is so personable! I live in NC but often travel to Fort Collins to visit family. I will literally save anything AT&T until I can come to CO and have Matt help me. He’s thorough in every detail to ensure you come away completely satisfied. An AT&T rockstar!
Dear Jill, We're delighted to hear about your experience! Hearing that your experience went well really makes our day. Please reach out to us with any additional questions or comments! Thanks again and we look forward to seeing you again soon.
I had a great experience at this location. Matthew was awesome… it was a welcome experience after the terrible experience I had at Best Buy in Fort Collins
We are sincerely grateful for your kind words of appreciation. It warms our hearts to know that Matthew's exceptional service made a positive impact. We are dedicated to providing an unparalleled experience that sets us apart from other places. Your satisfaction means the world to us.
Only thing worse than AT&T is this branch in particular. Just spent 2 hours trying to transfer accounts and unlock a phone and left with neither complete. Even after working with a manager. Terrible.
I had a wonderful experience! I switched from T-Mobile to AT&T. I was shopping around for a new provider and was greeted warmly by the AT&T staff and felt they were very knowledgeable! I worked with Coleman and Matt and they were both very funny, personable, and easy to work with. Customer service was great and the store manager ensured I left with everything I needed for a successful transaction. Coleman even answered my questions before my phone shipped via text. Overall, it was a pleasant and memorable customer service experience, I highly recommend to anyone looking for a new provider!
Hello Savannah Owen We work hard to staff our stores with knowledgeable and friendly associates. We do our best to equip our team to assist our customers. Hope to see you again!
Coleman is the man! He was very knowledgeable, helpful, and all around amazing to work with! By far the best phone buying experience I have ever had.
Hello Miranda, We are grateful and appreciate the time you took to leave your review. Hearing that your experience went well really makes our day. As always, our team is looking forward to your next visit. Thanks again and we look forward to seeing you again soon.
Retailer providing wireless plans & a range of phones, devices & accessories.