T-Mobile

Dennis is management material and beyond. He was friendly and professional. Imagine both of those together. Add quick, knowledgeable, honest, kind and the kind of employee that makes greatness happen. T-Mobile. Who knew. Oh, yes, and Morgan came over, too, for a minute or two. What a great team.

Morgan was very helpful. He got my new phone, case, & screen protector ordered for me, and revised my phone plan to the Military plan it should have been on to begin with. The store is clean, neat, and well organized. All of the staff are very friendly. They help each other when they encounter a scenario they haven't dealt with before. This T-Mobile store reminds me of the superb customer service I used to get with Sprint. I was afraid this would go away with the merger. Then again, this is Fort Collins. This is the standard I've come to know for all businesses I go into in Fort Collins.

Serena is the man, she is top notch. She is a Rabi and solver of my phone issues. Thank you, you deserve a big fat raise.

Ryan, if everybody doesn't already know it is top notch all around great employee . I always hope that I see him when I go because he knows what he's doing and he's genuinely a good human being. You can tell. I wish there were more Ryan's in this world!

Great T-Mobile store. This is literally the only T-Mobile store I will go to anymore. It’s kinda out of the way, but everytime I go here they always have what I need. If I go to any of the local ones here in Loveland, they never have what I need.

Serena, She was great. Went in to get my son a apple watch. And you guys didn't have none left. And came back the next day and got it. We got my son phone and my watch from her 2 week before. She did a great job. Will back to get 2 more phone in a week. Thank you 😊

T-Mobile typically has fabulous customer service. However, today, at this location, Dennis was rude and unprofessional. He called me from the store to deal with an issue relating to having taken someone off my plan the month before needing to return their device. He left the customer care representative and I both waiting on hold for him to let us know they had completed the transaction. It was so long that she decided to call the store to find out that they had finished, and Dennis was too careless to come back and inform us that we could hang up. I would go to the Foothills Mall location; they are amazing there.

Christian was awesome and dealt with me being a bad iPhone user and not backing up my phone ever. Definitely recommend him.

I went into T-mobile to switch over my phone and plan to T-mobile from Verizon. I was on a family plan with Verizon so we ended up running into some issues...namely we needed my dad to figure out his account number and pin in order to switch my number over. He is not tech-savy whatsoever, so it took us 2 hours to walk him through it. I worked with Theresa at T-mobile and she was amazing, so patient and understanding. She was really great to work with and everything transferred over on my new phone- even email passwords, my background screen, literally everything. She made it seamless.

The rep Matthew “helped” us set up a new line but it was the worst experience I’ve ever had with a phone company. He was rude, passive aggressive and absolutely awful with explaining what he was doing. After 1.5 hours in the store he sent us out with NOTHING completed. Like seriously nothing and he was aware because he gave us the phone number, chip numbers, and said to call them if it wasn't working. We called customer service as soon as we walked out the door and spoke to Dan in Colorado Springs and he was appalled with what had happened to our account. Took 1.5 HOURS ON THE PHONE to fix everything with all the mistakes. But we ended the call with everything working as it should’ve been when we left the store. To have your rep Matthew talk down on someone “you have to pay for everything in life you don’t just get things handed to you” after he failed to explain pretty much everything is the definition of a rude person. I could write a book on the comments made and our service with him but I'll leave it at this. My husband saw the rep Ryan last year and we LOVED his service so to come back and this be our experience was awful.