Verizon

I had an outstanding experience at Verizon, all thanks to Karla and Kristin! From the moment I walked into the store, Karla was ready to help and made me feel truly valued as a customer. Karla took the time to patiently listen to my needs and then provided me with a tailored solution that exceeded my expectations. Kristin's exceptional customer service skills were evident throughout my visit. She was very empathetic and understanding. She went above and beyond for us. Together, Karla and Kristin make an incredible team. They create an environment that is both welcoming and professional. It's clear that they prioritize customer satisfaction above all else. Thank you so much!

Marcos was an absolute Rockstar in helping resolve a VERY complex billing issue regarding 3 lines going back to September of 2022. Multiple phone calls and store visits were unsuccessful until I met with him today. Well done!

If I could give no stars I would. Walked in to buy a phone after Talkin to the customer service about my upgrade and they said I could stop by any store. Long story short they told me I needed an appointment because it was 20 mins til close. I asked if I could just buy the phone because I needed it as a birthday gift could you help me. She said the manager said no. I been with Verizon 20yrs definitely thinking about leaving after this. I wouldn't go there to charge my phone let alone do business.

I can't believe I made the mistake of going back here again, which was by accident because I forgot what happened the last time I was in. Last time I came in to upgrade my phone and I very clearly told them I did not want to add any insurances etc. They ended up enrolling me in some special coverage insurance plan that was a complete pain to cancel and get money back for. This time went in to replace a device for a new device and they ended up adding a whole second line. I have spent an hour on the phone with customer service and they are still resolving it and I'm waiting for them to call me back. In the meantime I cannot even connect the new device until they remove the second line. Avoid this location!!

I was having trouble getting my phone to activate. I popped in at open this morning as Amy was opening the door and she was quick to recognize the problem and resolve it. I think I was in and out in about 15 minutes! Definitely the quickest experience I’ve had and she was very personable. Big shout out thank you!

Went into this location to upgrade my phone. While in the store everything went fine, however after getting home I got a message that they had enrolled me in the 'home device protection plan' without my acknowledgement. On top of being charged for this, I then had to spend 30 minutes on the phone canceling this unwanted protection plan that I was unwilling signed up for. Considering they never even mentioned the home device protection plan this seems like shady tactics.

Update: I finally got the attention of Verizon - I was unable to get my phone unlocked before the waiting period prescribed by Verizon, but I was able to get the phone back on a payment plan. Be persistent. The store manager gave the best advice. Unfortunately, I was locked in by then. -------- The tale of woe: I purchased a new iPhone 13 Pro - due to traveling I tried to pay off my phone to get the SIM unlocked. I was given bad advice by the corporate Verizon customer service personnel to pay it off - The store personnel were excellent and described the situation correctly. I went ahead and paid it off against their advice. I wasn't able to get it unlocked, AND I lost the promotional trade-in for my phone. I am now back on the payment plan with my promotion credit being applied. Unfortunately, Verizon prevents contact with store personnel without visiting the store. However, now I have paid in full for my phone and I was not given a credit by Verizon corporate. I can't communicate with the store personnel until I return to the US some months in the future due to their phone being forwarded to Verizon corporate.

Carla helped us and was very professional and helpful. She was very nice to work with . It's the little things that matter . Thank you Carla

Great service experience at this location. I had been having connectivity issues with my older phone Galaxy S5. I diagnosed this to be a SIM card issue. On my first visit, they were out of card. Second visit a few days later and they had some. Marcos helped me, as well as his other team members. Once the new SIM card was in, we still had issues making/receiving calls. They stuck with it, getting the corporate tech support on a call to trouble shoot my older phone. They figured out the one setting buried in the call settings, that needed to be turned on. After that, the phone worked like new. The Tech support guy also saw a plan discount, that could be applied to save about $6/mo. Only one time did Marcos mention that IF they couldn't resolve the issue, I had offers, that would save $X if I needed another phone. For the past week, this outage has cost me work time. Additionally, for the past few months (as the SIM) was failing, I was down to only being able to text and get online. Marcos and his team, could have stopped after the new SIM wouldn't make calls and said..."Sorry, it's an older phone, so probably a hardware issue", but they didn't. They worked the problem and solution and it was all in my best interests. To me that say customer care and honesty. Thanks Guys, I truly appreciate you resolving this issue for me. When I am ready for a new phone or any other accessories, I'll bring my business to your location.

Brandon's customer service was outstanding! Brandon had multiple phone trade-ins and switching from Android to Iphone, dealing with multiple product changes and rebates, and a bunch of questions from me. He not only dealt with everything on the spot, he handled everything like a true professional! Brandon knows his stuff and was very friendly throughout. I am very happy with my new phones and got step by step instructions on trading in my old phones to get my rebates. I got great advice on cases and protection for my new phones but no pressure for up-sale. I believe Brandon should get a commendation for all his hard work. Took a few visits to get everything I needed done, but this was because i need to receive my new phones. These were my most pleasant experiences with Verizon. (Store Visits on 10/1,10/2 and 10/9) Thank you!