"Good selection, good food, good service, good prices."
"Crappy shopping carts with broken seat belts, narrow aisles & always super busy."
"Friendly staff well-stocked store including a nice variety of fresh vegetables"
The trend of self check out, while employees are walking around with hands in their pockets watching customers do their jobs is the worst. The woman in self check out was running like crazy to help people, while a fellow said her name and pointed, at yet another customer, who needed her assistance on another check out stand which was outside of self check. Customers complaining angrily, stressing out the workers and customers. It would be better to just open a register and let that poor women do her job properly. Higher prices with no customer services, is becoming the theme in stores now. I think customers everywhere in every store should shop, and when there are no services, leave the basket and walk out. That message would be clear. Begin shopping only where there are registers open and employees functioning, is another way to give the message. I have a job. I'm not trying to be a grocery cashier.
This place is going downhill fast. Hopefully things will rebound after the construction is over, but things like chronic understaffing the checkout lanes, always having the carts for online shoppers or stocking carts in the aisles, and being out of popular items on a weekly basis shouldn't be affected by remodeling. Seems to me that management needs an overhaul.
Definitely avoid this type place. Whoever designed the self checkout should resign. Lines and front of store congestion is really bad. The old setup work 100x better. They are totally wasting customers time and money on this unnecessary remodel. Store looks no different. There isn’t more room for increased inventory. It must be union workers doing the construction based on the amount of time it’s taking.
This is said to be the busiest store in Colorado so you know they're making a lot of money. What is typical of this door is that there are no carts and never anybody to buy groceries even though you are paying for it also, any time something is on sale and their flyer when you get there, it is completely sold out. Does this corporation care about you as a customer? No way, only profits.
This is the best grocery store in Longmont. Not 5 stars because of two things - it is laid out weird and they never have enough carts/hand baskets. Why is wine in the middle and beer on the end? Why are condiments on a refrigerated isle? They make it less convenient to make you go through more of the store ☹️
Please properly train your cashiers to not snatch drivers licenses out of a customers hand and ask before scanning. I do not want my id scanned. The cashier also misinformed me that it is state law for them to scan ids. It is not state law. It may be Kroger policy. But, customers need to give CONSENT before having their data mined. Especially when the customer is well over the age to buy alcohol. Happy to make all of my future alcohol purchases elsewhere where they don’t harass folks over 50.
@Fetha Again, please shut up, nobody cares what you have to say. I know you’re mad because you don’t work hard like the employees here and the fact that you steal from them, but that doesn’t mean you need to be disrespectful and rude. Everyone, avoid Fetha, she is a train wreck of a person, trespass if you see her disheveled face IMMEDIATELY.
This used to be the gold standard of NoCo grocery stores. Clean environment, the freshest produce, they would even bring in a consistent rotation of exotic, rare and unique products from around the world. That all stopped a few years before the virus, so they can't use that as an excuse- It feels like they downgraded this store into a dollar store. The employees are rude- remember when people used to say excuse me when they walked in front of you? Don't bother complaining in person either, management isn't any better. Produce now just sits on the shelf until its sold. Mold? So what, take it or leave it. Week(s) old "cut fresh daily" fruit sitting in the coolers (hint: if your pineapple flesh is orange, it's no longer good). The knife skills used to cut the pre-packaged fruits and veggies are non-existent too. I'm pretty sure they just tear everything apart with their hands, because my 11 year old has better control with a blade (you guys are paid, so act like it). I don't know what the current manager or DM is thinking about, but I hardly think making a store less profitable was the intended goal with all of these recent "changes".
Management doesn't care about customers at all. The aisles are barely wide enough to squeeze two shopping carts by each other but they constantly have employees clogging the aisles restocking during business hours, turning the place into a maze. Never enough cashiers on duty.
Recent “upgrades” to the store made the self check process take literally 4x longer. Am considering not shopping here again because it was so infuriating. Please test your equipment before you install it! User experience actually matters.