Lowe's Home Improvement
Home improvement & hardware retailer
- Kerbside pickup
- In-store shopping
"Always a great experience, friendly staff, reasonable prices."
"Worst customer service ever bought a new refrigerator, paid full price."
"As always the best prices and selection in town."
Can't get a sales associate to help you when you do find one they can't help you. You go to a desk try to talk to a manager and they don't know how to get a hold of a manager. Your sales associates need to have more training on helping customers. Please feel free to contact me and I can get into more depth on what happened.
Hi Bruce, we understand this was a frustrating experience. We're sharing your feedback with our Longmont team. We'd like to get in touch with you and help out. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We want to ensure you're taken care of. Thank you.
Never really had a problem with Lowe's till my most recent delivery order. Order a bunch of stuff. Told it would deliver next day. Stopped in store and the lady that helped me with my order said she saw it go on the second load. It did not deliver on the set delivery date. Monday is a busy day so I understand. If they would of delivered it Tuesday I would have been fine. I get a call. It's gonna get delivered wed, maybe. I just feel like I'm being messed with. It's gonna be a while before I order from Lowe's again
We're very sorry about the difficulty you encountered with your order, James. It’s always important for us to deliver our products quickly and seamlessly. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We will continue to do everything we can to speed up and improve our customer service delivery.
Joey Belloso helped us with a refrigerator and was great at getting us scheduled for delivery earlier than what the online app was giving us. We bought a fridge that had an offer of a free ice maker, but that was not delivered. When I emailed Joey and let him know the issue, he immediately resolved the problem by setting aside an ice maker at the store for me to pick up - no hassle. It is usually more telling of the quality of a salesperson when something goes wrong and how they resolve it vs when everything goes smoothly. Thank you, Joey, for simply making it happen.
Thank you for shouting out Joey! We'll make sure that he is recognized for his excellent service. We look forward to seeing you again soon, Debra!
Never shop here for installation. There installation process is completely outdated. Home depot is 1000 times better, I should have gone with them though they said a 2 or 3 day delay. Lowes outsources there installation of Dishwasher to a third party, they give a call one time after 7 PM ( from a number which I ofcourse do not know) the night before the installation, if you do not take it, they reschedule with no notice. Then you need to follow up frustrated on what happened about installation, they would say we rescheduled. That's a such a an archaic process in this digital age, where you get a daily, hourly update on a $50 item ordered on Amazon. You are completely in the dark when you spend thousands of dollars??? It's frustrating!
We're very sorry for all the inconvenience, Arun. We understand how important communication is and we strive to get your project done at the right time. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week) so we can look into this further. Thank you.
Skip this store and head down the road to Louisville. I've been in here five times and every time the thing I needed was out of stock. If you try to buy something at the self-serve worth more than ten dollars you need "employee assistance" to approve the sale. That's if you can get the person standing there to stop socializing and actually help you. I walked out leaving a $800 lawn mower sitting at the register because nobody would look up and see me standing there.
Hi, we're sorry for the inconvenience. We want to make sure we're providing excellent service and a wide selection of home improvement products. We're looking into this and will ensure our online inventory is updated and clear. We hope you give us another chance in the future.
Store is generally stocked and not too busy. Employees are average in terms of knowledge for a big box home improvement store. Always slow to find help and check if items are out of stock or in the wrong spot. They have also changed their return policy to be absolutely useless and impossible for most diyers that don't dedicate full time to a project. So I will not really be able to use them for anything large as it takes me time to do projects. Won't even do store credit anymore even though they already have my money
Hi Tyler, we're very sorry for the inconvenience. We always want to make sure you're getting the best experience, so we'll work on improving our service, and we hope you give us another chance in the future.
Had an excellent experience with the assistant store manager Steve Frezza, who was so helpful with our sliding glass door purchase after the department head (for doors and windows) had gone for the day. The regular salespeople we asked for help from ran the gamut of “I’ll get someone to help you” but disappeared, to “I’ll try to help you”, but weren’t able to. Steve stopped what he was doing when we stopped by customer service and escorted us back to the department, made the sale seamlessly and scheduled the delivery. All with a smile. I’m so grateful and hope Lowe’s appreciates him.
Thanks for the wonderful review, Maria! Our team works hard to make sure that you have the best possible experience every time you visit. We're glad to hear Steve took care of you. We hope to see you again soon!
Wonderful experience! Had a really bad time at Home Depot and decided to give Lowe’s a chance. Not only did people look happy to be at work but everyone was super helpful as well. I asked Jesse for help and he was awesome! Even though flooring wasn’t his department, he still went out of his way to walk me to find what I needed. He really deserves something special because I am shopping here from now on.
Thank you for shouting out Jesse! We'll make sure that she is recognized for her excellent service. We look forward to seeing you again soon, Ariel!
I spent quite a while putting in an complex order, then they canceled the entire order marking everything as out of stock. When I called and asked why, apparently the manager had accidentally canceled the whole order because one item was out of stock. The manager didn't have the balls to get on the phone, but the young girl I spoke with said that the only thing I could do was place the entire order again without the one item that is out of stock. No way, im not wasting more of my time on this garbage, I will go somewhere else. Considering that the manager accidentally canceled the whole order, the very least they could have done would be to have put it back in for me.
Hi Petra, we understand this was a frustrating experience. We're sharing your feedback with our Longmont team. We'd like to get in touch with you and help out. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We want to ensure you're taken care of. Thank you.
I hate shopping at Lowe's because of the convoluted, illogical layout of the store but against my better judgement, because I was in a time crunch and they were the closest hardware store, I thought I would just get some elbow length gloves, duct tape, and trash bags for a cleaning project. Easier said than done. You would think the gloves would be with the cleaning supplies, nope. I asked several employees and wasted 20 minutes my time trying to find them but ended up getting frustrated, placing all the items I had gathered at that point down and just walked out of the store and went to Ace Hardware like I should have done in the first place, where they had gloves with the cleaning supplies like it should be.
We’re sorry to hear you had a difficult time finding what you need during your last visit, Nathanael. We're looking into this and will ensure everything is well-organized for a seamless shopping experience. We hope you give us another chance in the future.
Home improvement chain for appliances & gardening supplies, plus tools & hardware.