Lowe's Home Improvement
Home improvement & hardware retailer
- Kerbside pickup
- Delivery
- In-store shopping
Hours
Reviews
Summary
"Great service and selection of products and services!"
"Hate coming to this location the staff is so grumpy and unhelpful."
"We always take time to shop and Lowes will always beat the competitions price."
Bravo, Lowe's!! Our refrigerator died Saturday and in less than 24 hours you had a new one delivered and installed. Nobody else could even come close in delivery time. The guys who delivered were professional, on time and done quickly. Great job!
We're glad to hear you had a great experience with our Loveland team, Sue! We look forward to seeing you again soon!
Lowe's really goes above and beyond! The customer service cannot be beat! Diane Warnock spent a lot of time helping me do some price comparisons for a product I was looking for and really took the time to make sure I got all the information I needed- even remembering allnof my concerns and anticipating my needs! She deserves special commendation and a raise!
Thanks for sharing this with us, May Davies! It's nice to know that our employees went above and beyond to meet our customers' home improvement needs. Again, thank you for choosing Lowe's!
DO NOT ORDER ONLINE from this store!!!! Horrendous customer service! Happy to wipe their hands of any issues! Made promises of delivery that never happened because they apparently only have 1 driver. Absolutely awful experience I will never give them my business again!! If there was an option for zero stars they'd get that. I had to call EIGHT times to get ahold of a manager!
We're very sorry about the difficulty you encountered with your order, Jessica. It’s always important for us to deliver our products quickly and seamlessly. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We will continue to do everything we can to speed up and improve our customer service delivery.
Lowes is real hit and miss. I generally prefer HD in general, because picking up items in Lowes always takes forever because of the nonsensical layout that's trying to force you to look at appliances and such. They do tend to have certain things that are nicer, and the lumber seems to be more reliably better.
Thank you for the feedback, David! You'll find thousands of products covering every area of home improvement, from the top brands you know and trust. With our Everyday Low Prices, you can have the confidence that you're getting the best value without having to wait for a sale. If there's anything you need to help us provide a 5-star experience, please let us know.
I bought 2 cans of paint online. The girl at the counter was new so took a minute to find my order. Colors were perfect though and almost seem less.
Thank you for the review, Melissa! We'll make sure to focus on improving our service and hope to see you again for a five-star experience.
Bruce was incredibly helpful. He was friendly and personable, and went above and beyond to ensure my problem was solved. The way he handled a frustrating situation helped create loyalty and developed my trust in the way Lowe's takes care of customers. Thanks, Bruce!
Thank you for the review, Blake! We're glad to hear Bruce took care of you. See you next time!
The associates are friendly. I like exploring the seasonal areas. They are selling clothes too for some reason.
We're glad to hear you had a great experience with our Loveland team, Amie! We look forward to seeing you again soon!
We have been coming to Lowe's for both of our businesses' needs for 12 years. Customer service has been friendly and mostly helpful. They most always have what we are looking for in stock.
Thanks for the feedback, Michelle! From our extensive selection of products to our team of home improvement experts, we work hard to deliver the best service and value to our customers. We hope to see you back again in the future.
Completely horrible service spent plenty of money over the last couple years yet. Customer service is horrible. Unacceptable…. No departments pick up the phone., then you just choose for an associate to pick up the phone. They just put you on hold and hang up on you do not go there.!!! go to Home Depot
We apologize for the poor experience you had with our customer service, James. We strive to provide excellent service to all our customers, and we're sorry we fell short in your case. We appreciate your feedback and will address these issues internally to ensure better communication moving forward. If there's anything specific we can do to address your concerns, please let us know at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week).
Just not as good as Home Depot. Very few employees work here, not helpful. I have a store credit that is attached to my DL number (strange?) and they can’t find it? After 15 min at checkout the guy told me to go up front. I will drive the extra 10 min to go to Home Depot next time
About
Home improvement chain for appliances & gardening supplies, plus tools & hardware.
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