Lowe's Home Improvement
Home improvement & hardware retailer
- Kerbside pickup
- In-store shopping
"Associates are very knowledgable and I have always received great service."
"Outdoor furniture small selection and twice the price of the competition"
"By coming here and shopping nice employees nice environment good people"
The customer service I got from Lowe's last weekend far exceeded anything I’ve ever experienced at a home improvement store. Over one of the hottest weekends of the summer, my evaporative cooler broke down, and I wanted to get a new one replaced as soon as possible. When I called the extended protection plan phone number, the recording told me to contact the manufacturer — but the manufacturer wasn’t open until Monday. Chris spent most of his shift Saturday figuring out how I could make a claim online and forwarded me the link. He also called me throughout the day to update me on progress. By Sunday, I had my rebate and was able to pick up the new cooler by Monday. Chris and the other employees that helped have definitely converted me into a loyal Lowe’s customer.
Hello Janet, providing excellent customer service is one of our top priorities and we're happy to hear we have met your expectations. Thanks for sharing your review. We hope to see you again soon!
I choose Lowe's for the micro wave over Home Depot because Lowe's allows store pickup and Home Depot does not. With the crime in Denver I did not want a home delivery when I may not be at a rental. So it was worth driving to the Santa Fe, Littleton store and work with staff on the order. We ordered. I payed. I Called each week and the auto reply response was, "your order is on its way". Did this once a week for 4 weeks. Today I asked for a person in appliances. What we learned was it was never ordered. But the order said on the 19th it was shipped. So we cancelled and redid the order. Will have to wait for some one to call and confirm tomorrow if it goes through the system. Lowes score 0 home Depot score 0 . I am not blaming the staff and store leaders, but the leaders who hide at the regional and corporate level who created processes that are problems and frustrations for the employees and in the end the customer. I am waiting to see what customer recovery looks like.
Hello John, we apologize for the inconvenience with your order. We pride ourselves on our knowledgeable and reliable service, and we want to make every transaction seamless. We understand your frustration and we would like to look into this. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). Thank you.
Well I see now why this place is empty. I went there to buy a trailer to pull behind my truck. They literally have one person who does these sales. It took 39 min to find him and when we did he didn’t have time because he was about to be done with his shift. I made an appointment for the next morning and I was late but he was too busy and they recommended I went to Home Depot. Lol. So I did.
Hi Neil, we're so sorry to hear about your experience. Customer service is our priority and this is not what you should expect at our Littleton store. We appreciate your feedback and hope you give us another chance in the future.
How can I give a negative number. My recent experience with Lowe's was the worst customer service/product quality experience of my life. My local Parker CO store did not have the vinyl fencing I wanted in stock and the indicated I could order on-line. I did so and was told my order could be picked up at the Littleton store 16 miles away. I tried to have it delivered to the Parker store, but was told this was unavailable. I received confirmation that my order was ready for pickup followed by two phone calls asking when I would be picking up. I drove the 16 miles after work and when I arrived was told that one of the items would not be available until the next day. Frustrating enough? No, the real shocker was the condition of the fencing that presented for me to pickup. The vinyl fencing was covered in dirt, scuff marks, and damaged. Lowe's was obviously trying to unload damaged and unsaleable merchandise. When I looked at the other fencing available at the store, it was in better shape, but still poor quality. I cancelled the entire order and was told I would receive an email of the return. I did not, and had to drive back to the Littleton store to get an actual return receipt. What do you think, have they lost a customer?
We're very sorry to hear about your experience, James. We understand that these products were required for urgent purposes. We will do our best to ensure this never happens again. We'd like to get in touch and make it up to you. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). Thank you.
I have been repeatedly charged for something I purchased and picked up in December. It keeps showing up and then cancelling because I it says I didn't pick it up. It showed up for the third time in an email a couple of weeks ago and said I picked it up. I did not pick it up and my card was charged. Instead of you just canceling the deal your customer service made me call my credit card company and deny the charge. I then had to get a new card and now have to change any auto pays from that card. Terrible customer service. I won't be back
My husband and I sat in the lumber aisle for 25 minutes waiting for help from a forklift to retrieve a pack of lumber down after having it paged over the intercom three times. Michael at the pro desk ignored me twice when I approached saying, “excuse me”, and when he finally responded he was incredibly snarky and only said “yes?”. A gentleman that was just on the forklift was sitting right by the desk, doing absolutely nothing, and never came to assist us. We spend tens of thousands of dollars at Lowe’s every month, but I assure you, Home Depot can have all of our money going forward because we will never shop at Lowe’s again!
Hi April, we're so sorry to hear about your experience. Customer service is our priority and this is not what you should expect at our Matthews store. We appreciate your feedback and hope you give us another chance in the future.
Ordered and paid for a dishwasher with Insall and delivery on 6/15/23; they estimated install for 6/19 (7days) and would call me in 48 hours to schedule. 3 days later they had not called so I called them and they told me that they did not have the unit as they had advertised and they would let me know the next week when they had it and they would then schedule installation. Online the website says it can be delivered free to my house the next day (Friday). I called the install dept; the customer service center and the store fulfilling the order (this store) and was on the phone for a total of 4 hours with no resolution. I am currently still on hold with the store after 20 min waiting to speak to cust service again.
We're very sorry about this situation. At Lowe’s, we pride ourselves on professional workmanship, respect, and reliability on every job. We know how important it is to get your project done at the right time. We're sharing your feedback with our Littleton team. We'd like to get in touch with you and help out. Please reach out to us at 1-800-445-6937 (8:30am - 7pm ET, 7 days a week). We want to ensure you're taken care of. Thank you.
DO NOT buy their Christmas Trees!! This is 10 days after purchase and yes it was watered correctly. In order to get my money back I had to bring the tree in which I happily brought that back. Lesson learned and will go to an actual tree farm next yr to purchase it from people who are skilled and knowledgeable on Xmas trees.
Hi Cassie, we're so sorry to hear about your experience. Great service and products are what we always strive for and it sounds like we fell short this time. We appreciate your feedback and hope you give us another chance in the future.
I ordered something online and received an email that the available pickup date would be later than I expected. Since I would be out of town I panicked a bit. Thankfully the lady from the store helped me and reassured me that my product would still be available when I got back. She was very kind and reassuring. Great customer service!
Thanks for the wonderful review, Marie! Our team works hard to make sure that you have the best possible experience every time you visit. We hope to see you again soon!
Don't buy anything by online!!! The ruddiest & unprofessional customer service. I bought expensive generator. They sent me message ready for pick up, and walked-in there after 2 hours. A Cashier girl required me wait for 15 min for ready items. After waited 15 minutes, I asked again, but she want me to wait another 15min, because of there is not anyone bring the item at cashier area. But there were bunch of staffs just talking each other. To just pick up item I spent my 45 minutes at this store.
Thank you for sharing your experience with us, Tulgaa. Customer service is our priority and we know your time is valuable. We are always improving to ensure our customers have the best possible experience. We hope you visit us again soon.
Home improvement chain for appliances & gardening supplies, plus tools & hardware.