Guitar Center

Alan rocks. Had a great experience today getting set up with some equipment. I appreciated the insight, knowledge and expertise. Hope he keeps helping people get what they need so they can experience the power of music. Much love Guitar Center. Melissa Teal

I’ve been many times and I’ve had mixed experiences. My last one (not last current) was very, very unideal and I had plenty of complaints. It’s always a shame when you give a lot of business and time and experience such. This past time (only a day or so ago) was unarguably much better. Tanner helped with the sale and him and his associate that was in the same area were awesome to work with and they actually addressed and understood the needs of a customer trying to conduct an easy transaction to give the company business and continue to keep a customer. This dude made me decide to keep coming back because I was reluctant. Good job mates! I appreciate you all and the work you do and keep up that kind of service. It speaks volumes to your customer base.

I’ve really enjoyed the staff I’ve worked with Alan and Luke. Bought a nice guitar from them a few months back, that process was great, and recently Alan helped me find a good pair of earbuds for concerts that wouldn’t break the bank and that sounded great with no muffling. Used them that night at a country rock concert and was super pleased with them. It’s a good store that has friendly staff that I’ll always stop in when I’m in the neighborhood

I order a guitar online to be picked up in store on July 30th, Sunday. When I placed the order it was stated that it would be ready the same day. I live 46 miles away from the store. I was around that day so I stopped by the Guitar Center to see if I would be able to pickup the order. I was told the guitar would come from the warehouse and then they would fulfill the order. Fine, it is my fault for assuming. Morning of July 31th, Monday at 11:40am I got an email saying the my order was ready. I leave work Tuesday evening after 7pm, drive 46 miles to the store only to find out that fulfilled my order with the floor model! The guitar had stains and dust all over it. Couple knobs were loose. When I confronted the staff "the manager" and the staff member had no explanation other than saying "floor models are brand new models". When listed all the problems with the guitar I was told "this is how it is". I refused the guitar and had them ship me a brand new one. First I was told that I would have to pay extra for shipping. I told them if I was ordering it straight from the website it would be free shipping. Then the staff says "I don't know, I haven't checked". They ended setting up a new order to be shipped to my house without any extra charge. And they gave me a $10 gift card (as a joke, I am assuming). This is (without any exaggeration) the most ridiculous shopping experience I ever had in my life. I had bad experiences with guitar center in the past and I still decided to give you guys one more chance. Guitar Centers were one of my favorite places to go in and shop but I done being treated like I am dumb.

Great store and cool staff. This store needs more credit! They actually have a fantastic inventory of guitars as well. Overall just a good experience having been to guitar centers all around the US.

Went here with every intention of buying my son his first guitar and amp. The two guitars I picked up had dead spots on the first five frets - not certain if it was lack of humidity, lack of adjustment, or both. Moved over to the guitar/amp combos - none were out on display or priced. Tried to make eye contact with any of the five staffers, all averted eyes instead of looking at me or asking me for help. The only time I got the attention of the staff is when I was provided a jovial “have a real good day!” as we walked out the door. Cool selection, but I worked hard to earn my money, shouldn’t have to do the same when I spend it. Will check out one of the non-chains.

I brought my new Martin in because of buzzy strings yet high action; a result of dry climate I guess. They charged me near $100 and had just tightened the neck nut, which made it more buzzy. I tried to go back and talk to the guitar guy and he wouldn't even look me in the eye, and I was shy and respectful. Terrible. That's a lot of money to me. Big Jon in Boulder shop told me to put it in a bag with a $15 humidifier and that solved the problem, it was amazing. Thank God for small buiss. and honest people still IMO.

I bought a new synth and needed a midi interface to connect to it to my computer and an audio interface the employee had no clue what I was talking about and ended up showing me an audio interface, I was told that the audio Interface would allow it to connect to fl studio (my daw), it did not. I told him I needed a MIDI interface which you guys sell on the website I can't make it any clearer

Stores general manager is rude and lacks passion for ANY customer service. They have no set rates for guitar repairs and are not honest in estimates given for those repairs. As a musician I recommend doing business elsewhere.

They made me buy a whole new pack of guitar picks just to demo a guitar. Every Guitar Center I’ve been to, have always gave you free plastic picks to demo the guitars. Instead, here they don’t have any free picks in the jar, like at other Guitar Centers. Do Not Come Here if you want to demo a guitar. Disgusting.