place hero

Guitar Center

  • Kerbside pickup
  • Delivery
  • In-store shopping
813 E Harmony Rd, Fort Collins, CO, 80525, United States
Closed · Opens at 11 AM Mon
stores.guitarcenter.com
+19702040220
Sunday
11 AM - 7 PM
Monday
11 AM - 9 PM
Tuesday
11 AM - 9 PM
Wednesday
11 AM - 9 PM
Thursday
11 AM - 9 PM
Friday
11 AM - 9 PM
Saturday
10 AM - 9 PM
Sunday
12 PM - 7 PM
Monday
12 PM - 7 PM
Tuesday
12 PM - 7 PM
Wednesday
12 PM - 7 PM
Thursday
12 PM - 7 PM
Friday
12 PM - 7 PM
Saturday
12 PM - 7 PM

Reviews

5
62%4
17%3
7%2
3%1
10%
4.2
669 reviews

Summary

"Tldr: -Excellent service -Super Friendly Staff -Very Helpful people"

"They had a nice selection of guitar picks and other accessories."

"I highly recommend this location for all your music needs."

Revised Solutions · 11 months ago

Alan rocks. Had a great experience today getting set up with some equipment. I appreciated the insight, knowledge and expertise. Hope he keeps helping people get what they need so they can experience the power of music. Much love Guitar Center. Melissa Teal

Owner's response · 11 months ago

Hi! Thanks for your business and feedback! We are happy that you had a good experience with our staff. Please let us know if we can ever be of any service in the future. Thanks again!

Dustin Montoya · almost 9 months ago

I’ve been many times and I’ve had mixed experiences. My last one (not last current) was very, very unideal and I had plenty of complaints. It’s always a shame when you give a lot of business and time and experience such. This past time (only a day or so ago) was unarguably much better. Tanner helped with the sale and him and his associate that was in the same area were awesome to work with and they actually addressed and understood the needs of a customer trying to conduct an easy transaction to give the company business and continue to keep a customer. This dude made me decide to keep coming back because I was reluctant. Good job mates! I appreciate you all and the work you do and keep up that kind of service. It speaks volumes to your customer base.

Andy Nelson · almost 7 months ago

I’ve really enjoyed the staff I’ve worked with Alan and Luke. Bought a nice guitar from them a few months back, that process was great, and recently Alan helped me find a good pair of earbuds for concerts that wouldn’t break the bank and that sounded great with no muffling. Used them that night at a country rock concert and was super pleased with them. It’s a good store that has friendly staff that I’ll always stop in when I’m in the neighborhood

Owner's response · almost 7 months ago

Thank you for your feedback! We appreciate your time and letting us know about your experience Please let us know if we can ever be of any service in the future. Thanks again!

Soydan · 7 months ago

I order a guitar online to be picked up in store on July 30th, Sunday. When I placed the order it was stated that it would be ready the same day. I live 46 miles away from the store. I was around that day so I stopped by the Guitar Center to see if I would be able to pickup the order. I was told the guitar would come from the warehouse and then they would fulfill the order. Fine, it is my fault for assuming. Morning of July 31th, Monday at 11:40am I got an email saying the my order was ready. I leave work Tuesday evening after 7pm, drive 46 miles to the store only to find out that fulfilled my order with the floor model! The guitar had stains and dust all over it. Couple knobs were loose. When I confronted the staff "the manager" and the staff member had no explanation other than saying "floor models are brand new models". When listed all the problems with the guitar I was told "this is how it is". I refused the guitar and had them ship me a brand new one. First I was told that I would have to pay extra for shipping. I told them if I was ordering it straight from the website it would be free shipping. Then the staff says "I don't know, I haven't checked". They ended setting up a new order to be shipped to my house without any extra charge. And they gave me a $10 gift card (as a joke, I am assuming). This is (without any exaggeration) the most ridiculous shopping experience I ever had in my life. I had bad experiences with guitar center in the past and I still decided to give you guys one more chance. Guitar Centers were one of my favorite places to go in and shop but I done being treated like I am dumb.

Owner's response · 7 months ago

Hello Soydan, I'm sorry for the frustrating experience with the Guitar Center in Ft Collins. I'll gladly share your comments with the management chain in charge of the store including the Store Manager, as well as the District Manager. I assure you, we take your feedback seriously, and will do our best to work with you to show you that we're better than what you have experienced. Please email us at [email protected] with the details along with the contact method you prefer and we can get this addressed for you by management. Thank you for taking the time to share your feedback. Again, I'm sorry for the frustration you've experienced. Thank you

Juan Nimmo · more than 8 months ago

Great store and cool staff. This store needs more credit! They actually have a fantastic inventory of guitars as well. Overall just a good experience having been to guitar centers all around the US.

Owner's response · more than 8 months ago

Thank you for your feedback! We appreciate your time and letting us know about your experience Please let us know if we can ever be of any service in the future. Thanks again!

Bob Carrig · 9 months ago

Went here with every intention of buying my son his first guitar and amp. The two guitars I picked up had dead spots on the first five frets - not certain if it was lack of humidity, lack of adjustment, or both. Moved over to the guitar/amp combos - none were out on display or priced. Tried to make eye contact with any of the five staffers, all averted eyes instead of looking at me or asking me for help. The only time I got the attention of the staff is when I was provided a jovial “have a real good day!” as we walked out the door. Cool selection, but I worked hard to earn my money, shouldn’t have to do the same when I spend it. Will check out one of the non-chains.

Owner's response · 9 months ago

Hello Bob, Thank you for bringing this to our attention. I would like to apologize, we want our customers to not only feel comfortable in our store, but also receive the assistance they need so we take instances like this very seriously. I would like to get this to a member of management for them to look into and reach back out to you to address. Please email your preferred method of contact to [email protected] and we can have them reach out.

itreeye Stillief · more than 8 months ago

I brought my new Martin in because of buzzy strings yet high action; a result of dry climate I guess. They charged me near $100 and had just tightened the neck nut, which made it more buzzy. I tried to go back and talk to the guitar guy and he wouldn't even look me in the eye, and I was shy and respectful. Terrible. That's a lot of money to me. Big Jon in Boulder shop told me to put it in a bag with a $15 humidifier and that solved the problem, it was amazing. Thank God for small buiss. and honest people still IMO.

Owner's response · 8 months ago

Hello, Thank you for messaging us. I apologize for the inconvenience and the poor tech service you experienced at this location. We will follow up with the FT Collins store to correct this problem and try to ensure this doesn’t happen again. It is important to know, that we really appreciate your business. Feel free to email us at [email protected] if you need any further assistance and we will follow up to see that you are properly taken care of. Thanks!

Nathan Martin · 10 months ago

I bought a new synth and needed a midi interface to connect to it to my computer and an audio interface the employee had no clue what I was talking about and ended up showing me an audio interface, I was told that the audio Interface would allow it to connect to fl studio (my daw), it did not. I told him I needed a MIDI interface which you guys sell on the website I can't make it any clearer

Owner's response · 10 months ago

Hello Nathan, Thank you for bringing this to our attention. I would like to apologize, we want our customers to receive the assistance they need so we take instances like this very seriously. I would like to get this to a member of management for them to look into and reach back out to address this issue. Please email your preferred method of contact to [email protected] and we can have someone from this store follow up. Thanks!

Al Cagle · 10 months ago

Stores general manager is rude and lacks passion for ANY customer service. They have no set rates for guitar repairs and are not honest in estimates given for those repairs. As a musician I recommend doing business elsewhere.

Dustin Sims · almost 9 months ago

They made me buy a whole new pack of guitar picks just to demo a guitar. Every Guitar Center I’ve been to, have always gave you free plastic picks to demo the guitars. Instead, here they don’t have any free picks in the jar, like at other Guitar Centers. Do Not Come Here if you want to demo a guitar. Disgusting.

Owner's response · almost 9 months ago

Hello Dustin, Thank you for messaging us. I apologize for the inconvenience and the poor service you experienced at this location. We will follow up with the FT Collins store to get this problem corrected and to see that the necessary improvements are made. It is important to know, that we really appreciate your business. Feel free to email us at [email protected] and we will have someone from this store reach out to offer the necessary assistance. Thanks!

Photos

Service options

Kerbside pickup
Delivery
In-store pick-up
In-store shopping
On-site services

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Offerings

Assembly service
Repair services
Service guarantee

Planning

Quick visit

Payments

Credit cards
Debit cards
NFC mobile payments
Credit cards

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