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LensCrafters

Mainstay for prescription eyewear

    5943 Sky Pond Dr E100, Loveland, CO, 80538, United States
    Opening soon · 10 AM
    local.lenscrafters.com
    +19706670123
    Make an appointmentlenscrafters.com

    Hours

    6a
    8a
    10a
    12p
    2p
    4p
    6p
    8p
    10p
    Saturday
    10 AM - 7 PM
    Sunday
    12 PM - 5 PM
    Monday
    10 AM - 7 PM
    Tuesday
    10 AM - 7 PM
    Wednesday
    10 AM - 7 PM
    Thursday
    10 AM - 7 PM
    Friday
    10 AM - 7 PM

    Reviews

    5
    84%4
    5%3
    1%2
    0%1
    9%
    4.6
    212 reviews

    Summary

    "Awesome place wth professional, personable doctors and staff."

    "Fixed my glasses in less then an hour and didn’t charge a thing."

    "Great service and prices."

    A R · 9 months ago

    The eye exam took a bit longer than I expected, however, everyone was super professional and kind and knew their stuff. Nice glasses selection and friendly staff to help you with your decision. Good deal on buy one get one half off too! Overall, a nice experience and can't wait to get my new frames in.

    Owner's response · 9 months ago

    Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you!

    Emilee Ploegstra · more than 10 months ago

    I cannot sing enough praises for Margaret! She is fantastic! She will help you find the perfect pair of frames, ensure you have the right fit, and is so patient every step of the way. Dr Kiefer is incredible at his craft. Patient, understanding, and truly cares about his patients.

    Owner's response · 10 months ago

    Thank you for your feedback! We are happy to hear about your positive experience and look forward to serving you!

    Todd Wright · 10 months ago

    The representative was great. She went out of her way to make me feel important and took the time to go through everything with me. She answered all my questions and found me the best deal for my needs. Great experience.

    Owner's response · 9 months ago

    We are happy to hear about your positive experience and look forward to serving you again!

    Emily Fox-Million · 10 months ago

    I don’t usually leave negative reviews but this situation was frustrating and unprofessional. I called this Loveland location in advance to 1, ensure that I did not need an appointment to pick out glasses, and that 2, I could in fact get my glasses the day I went in. I drove 40 minutes from Fort Collins to Loveland only to be left disappointed and frustrated. I was greeted by an employee who let me know that I wouldn’t be able to get my glasses for 10 days. Not a total issue, however, I had been told different. I explained the confusion and was met with little empathy and a total lack of assistance. Another employee came up and attempted to help, which was appreciated, but ultimately there was nothing she could do. A “I’m so very sorry for the confusion, we could look at glasses to be picked up 10 days from now,” would have saved the whole encounter. But she was defensive and offered no solutions other than drive back where we came from and figure it out back home. The LensCrafters in Fort Collins will be getting my business here on out! (The reason I was in a rush to get glasses is because I am studying abroad and just got a prescription for the first time two days ago! Totally poor planning on my part, but I did make the attempt to see that I could get my glasses this afternoon!)

    Owner's response · 10 months ago

    Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to train our associates to be the best in the marketplace. Please go to http://ms.spr.ly/6261gcNdD to follow up so we can redirect your concern to the appropriate person.

    CULLENATOR · 1 year ago

    Margaret was such an incredible help! Incredibly knowledgeable and SO kind. It was such a pleasure that I might just come back in to chat! The whole team is so very helpful and friendly, I felt so comfortable asking questions and getting advice; I ended up leaving with the perfect pair of glasses ❤️

    Owner's response · 1 year ago

    Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!

    Amanda Hammen · more than 10 months ago

    My Husband and I went in together to look at Glasses May 21st While looking around a associate came up to us to ask if a little boy chasing moths belonged to us. which we said no. (his parent was in the back exam room) I felt that just because I had dark hair she assumed he was mine. We ended up buying Glasses and were told we'd be called and texted when ready. I got a text May 26th saying my Glasses were ready! I went in and the store manager couldn't find my glasses. I spelled my last name 3 times for her. she got a tablet and finally looked it up after searching all the bins. She pulls out my husband's glasses and I explain their his he probably needs them fitted. she agrues he doesn't and that I will have to come back anyways as they didn't have my glasses. I explain how inconvenient this was for me to pay a babysitter and drive from West Loveland with my Autistic son. I understand it's not her fault about the glasses but she was rude, unprofessional and unknowledgeable at her Job. A kind I'm sorry for the mix up and inconvenience would of been nice. The response I got was "Oh" like it wasn't her problem. I'm shocked This was how a store Manager treated me. Save your time and Money. It was the Store Manager Jane!

    Owner's response · 10 months ago

    Thank you for your review. We are sorry to hear your experience at LensCrafters did not meet your expectations. We strive to meet all of our customer needs. Please go to http://ms.spr.ly/6269g5QgF to follow up so we can redirect your concern to the appropriate person.

    Rebecca S · almost 1 year ago

    Margaret was so helpful in making sure my children and I found exactly what we needed. She helped us all the way from lense type to give us the best vision as well as glasses shape and size for the best vision. She was also very thoughtful about our family budget. We will be going to this location from now on!!

    Owner's response · almost 1 year ago

    Awesome to hear! We are happy to hear about your positive experience and look forward to serving you again!

    Lucifer Large · almost 1 year ago

    I don't usually use LensCrafters due to the additional cost, but my last experience with America's Best was so bad that I decided to to give LC another shot, and I wasn't disappointed. Jasmine did a fantastic job setting up me up with two pairs of glasses and I've never been happier just to be able to see comfortably. Thanks, Jasmine!

    Owner's response · 11 months ago

    Thank you for your review! We are happy to hear about your positive experience and look forward to serving you again!

    Maryann Mechem · almost 1 year ago

    Margaret was so very nice to she helped me so much . She helped me choose what was right for me and was the nicest human I’ve met in a while. The customer service is awesome.! I would recommend.10 out of 10!!!!

    Owner's response · 10 months ago

    Hi! Thank you so much for your review. We are excited to hear Margaret was able to help make your experience in LensCrafters a great one. We look forward to seeing you again!

    Holly Shively · 11 months ago

    Jane was personable and friendly. She was not only knowledgeable but honest and helped me pick the perfect glasses.

    Owner's response · 10 months ago

    Thank you for your review! We are happy to hear from another satisfied LensCrafters customer. We strive to provide the best glasses and customer service in the optical industry. We hope to see you again!

    Photos

    About

    Optical chain selling prescription eyewear, contact lenses & sunglasses, including designer brands.

    Accessibility

    Wheelchair-accessible car park
    Wheelchair-accessible entrance
    Wheelchair-accessible toilet

    Amenities

    Toilets

    Planning

    Accepts new patients
    Appointments recommended

    Payments

    Debit cards
    NFC mobile payments
    Credit cards

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