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Visionworks Colorado Mills

    14500 W Colfax Ave #524, Lakewood, CO, 80401, United States
    Closed · Opens at 11 AM
    locations.visionworks.com
    +13032710354
    Make an appointmentappointments.visionworks.com

    Hours

    6a
    8a
    10a
    12p
    2p
    4p
    6p
    8p
    10p
    Wednesday
    11 AM - 7 PM
    Thursday
    11 AM - 7 PM
    Friday
    11 AM - 7 PM
    Saturday
    11 AM - 7 PM
    Sunday
    11 AM - 4 PM
    Monday
    11 AM - 7 PM
    Tuesday
    11 AM - 7 PM

    Reviews

    5
    74%4
    5%3
    2%2
    4%1
    16%
    4.2
    216 reviews

    Summary

    "Cody did a great exam and Salene gave us awesome service picking out frames."

    "Good doctor but the staff are rude and unhelpful."

    "All the employees provide great customer service."

    James G · 1 year ago

    Great service, quick and professional. Inside the mall though. Other stores are usually outside of malls.

    Lane Ware · more than 9 months ago

    Went at 3:30 pm and the front gate was two-thirds closed. I asked the young girl clearly visible behind the desk if the were open and she said they were closed for lunch. I explained that I had a prescription and wanted to look at frames, and she said they would re-open in a half-hour. Really?? If you can’t help a customer in the middle of the day during your stated hours, then I guess you don’t really want the business.

    Owner's response · more than 9 months ago

    Lane, we are so very sorry to hear this. If you wish to share more details regarding your experience please feel free to send us an email to [email protected] and include for us your full name, phone number and store location. We would be more than glad to look into this for you.

    Karen Stokes · 9 months ago

    The salesperson was very professional. She explained the pros and cons of options available to my husband and me. Even though there were other customers waiting, she gave her full attention to us, but knowledgeable the other customers.

    Owner's response · 9 months ago

    We are so happy to hear this!!! We truly appreciate you taking the time to give us such a fabulous review!

    Lillyanne Lovato · 10 months ago

    Awful attitude, they act as if the clients are an inconvenience. I gave them 3 chances to be professional and each time my family was disappointed. The doctor does a good job, however the environment created by other members of staff is unacceptable.

    Owner's response · 10 months ago

    Visionworks takes pride with providing excellent customer service. We truly apologize for your unsatisfactory experience. We would love the opportunity to address your concerns. Please send us an email, with the following information. Your full name, phone number, Date of Birth and what city and state is your store? Please provide details of your complaint to [email protected]. We'll look into this right away. Please allow 24 to 48 hours for a response.

    TVD D · almost 10 months ago

    I feel that the s Service was Great ! They have taken care of me father past 5 years. Keep up the good work and customer service.

    Owner's response · almost 10 months ago

    We are so happy to hear this!!! We truly appreciate you taking the time to give us such a fabulous review!

    Jessica Cervantes-Pacheco · more than 1 year ago

    So first, I chose this Dr because they are a premier location with my provider. I was VERY hesitant to come to this location after reading the bad reviews - they’ve definitely surpassed my expectations! The young kid at the front desk was very sweet and polite, the woman who did my intake was very friendly and kept up a great conversation! Doctor was quick (I did not have to wait to see her, she was actually waiting on my intake to be complete) and addressed all my concerns! I placed my glasses order on Sunday and they’ve notified me that my glasses are ready now (Tuesday). Also the gentleman that was working on Sunday 10/9 - very sweet! He didn’t push all the extra costs on me like I have experienced at other offices.

    Owner's response · more than 1 year ago

    We are so happy to hear this!!! We truly appreciate you taking the time to give us such a fabulous review!

    Aly W · 1 year ago

    My husband and I both go here for exams, contacts and glasses. We have worked with Emma, Jimmy and Larry! All associates are welcoming and helpful. My experience with Dr. Jackson was also wonderful. This is now our family spot! Definitely recommend this location for your vision needs :)

    Owner's response · 1 year ago

    We are so happy to hear this!!! We truly appreciate you taking the time to give us such a fabulous review!

    Travis Theis · 1 year ago

    Until a District/Regional Manager contacts me about my experience - I would definitely stay away. They clearly do not know how to appropriately navigate insurance processes nor clearly listen to clients. While inside the store I witnessed **multiple** instances of unpleasant/unhappy customer service in one short hour. The optometrist was reportedly "running behind" while most of the salesfloor/store staff looked fatigued to be there, well beyond it being a Saturday afternoon.

    Alex Myers · 1 year ago

    Ordered contacts several MONTHS ago in October now and the trials have still not come in. I have been calling daily and keep getting the sales associate telling me the GM or technician will call me back and they never do. Absolutely outrageous and would not recommend this location to anyone.

    Owner's response · 1 year ago

    We apologize for the issues in service! Please email us any additional details including your full name, phone number and store location to [email protected]. We'll look into this right away.

    Sara Fernandez · more than 4 years ago

    This was literally the best experience I have ever had trying to buy glasses!! The staff was kind, helpful and fun!!! The doctor was amazing and explained things to me in a way I could understand, FINALLY!! I liked the new equipment very much and was excited to be among the first it was used on. My eye exam was thorough and again done with state of the art equipment that Susan used very professionally!! I will definitely use Visionworks for all my eye glass needs in the future and from now on!!! A super shout out to Julie and Susan but everyone was awesome!!!

    Owner's response · more than 4 years ago

    Thanks for the awesome review, Sara! We are super thrilled to hear you had a great experience with us! :)

    Photos

    Accessibility

    Wheelchair-accessible car park
    Wheelchair-accessible entrance
    Wheelchair-accessible toilet

    Amenities

    Toilets

    Planning

    Accepts new patients
    Appointments recommended

    Payments

    Credit cards
    Debit cards

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