Sherwin-Williams Paint Store
Retailer for paint, stains & supplies
- Kerbside pickup
- Delivery
- In-store shopping
Hours
Reviews
Summary
"Excellent service, answered all my questions and the paint quality is top tier"
"The wait is ridiculous and the experience is generally poor."
"Very appreciative of the respect shown by the staff in the Aurora location."
Fortunately the ladies were able to locate my order from 5 years ago. This location is very clean and organized. Totally delighted when the manager assisted me getting the paint to my car. Thank you ladies for Excellent customer service.
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Hi T, We appreciate that you took the time to share this positive experience with us! Thank you for supporting your local Sherwin-Williams store and we're glad to hear that the Store Team was so helpful. Sincerely, T.H., SW Customer Service Rep.
Not sure how the store stays in business. I would much rather do business with Home Depot and use Behr products. Every time I have been in the store, there is no customer service they have refused to shake my paint cans saying that my paint is old and I need to buy a fresh can. They do not sell or offer sample or touchup small paint cans you are stuck spending $50 for an entire gallon if you want to do a small touchup.
Hi Ariel, Your feedback is very concerning to us. We'd like to discuss the situation with you and put you in touch with the appropriate contact who can assist. Please contact us at 1-800-4Sherwin (474-3794) or by email at bit.ly/2Dgu0Tik. Please include the store location, if applicable, when reaching out to us. Sincerely, T.H., SW Customer Service Rep.
As someone who knows nothing about paint, I went in the store feeling very intimidated. However, the store manager Kym, made me feel so welcomed and took her time to patiently walk me through the whole process. I鈥檓 so happy to see female employees, especially in management, in a place where I thought it would be male dominated. The store was very organized and I really enjoyed my experience. Definitely will be coming back. A big thank you to Kym who made my first Sherwin Williams experience a great one!
Hi Jessica, Thank you for sharing this positive feedback with us and for recommending our store! Sincerely, T.H., SW Customer Service Rep.
Love the store and everyone is nice, But the big white blonde lady is rude, you can just walk in and she gives additude right away super annoying hate when she's there
Hi Isaac, Thank you for sharing the details of your recent experience with us and we truly apologize for the lack of customer service you received at our store. Extensive training is administered to all staff, who we hold to a very high standard. We'd like to discuss the situation with you and put you in touch with the appropriate Sherwin-Williams contact who can assist. Please contact us at 1-800-4Sherwin (474-3794) or by email at bit.ly/2Dgu0Ti. Please include your store location, if applicable, when reaching out. Thank you and again we apologize for this situation. Sincerely, T.H., SW Customer Service Rep.
Went in to get color matched paint for some repairs. Store staff were helpful, quick and color match was perfect. Highly recommend
Hi Richard, Thank you for sharing this positive feedback with us and for recommending our store! Sincerely, T.H., SW Customer Service Rep.
Aaron went above and beyond for us today. What a great example of quality customer service. 5 star experience!
Thank you for recommending your local Sherwin-Williams store! Sincerely, T.H., SW Customer Service Rep.
This location is pretty spot on clean ! Including restroom. Employees are on top of it ! ( store was organized and shelves stocked up) I would like to say thank you to Rafa ! He was amazing very informative and he did a awesome color match for me today 馃憤
Hi Gladys, Thank you for recommending your local Sherwin-Williams store! Sincerely, T.H., SW Customer Service Rep.
The staff was extremely patient with me as I tried to find just the right color. The store is very nice and had everything I needed.
Hi Kathleen, We appreciate that you took the time to share this positive experience with us! Thank you for supporting your local Sherwin-Williams store and we're glad to hear that the Store Team was so helpful. Sincerely, T.H., SW Customer Service Rep.
Basing this 5 star review on Colby. Above and beyond Customer Service! As it turned out, no matter how he tried we couldn't get all the paint we needed at the sale price. But he was very professional, courteous, polite, knowledgeable.
Thank you for recommending your local Sherwin-Williams store! Sincerely, T.H., SW Customer Service Rep.
Terrible experience. Not only is the people working there littlr knowledgeable, the wait os long and they often make mistakes or forget to shake their tinted products. No th worst part would be their store manager. The self centered rude condescending stuck up personality that he displays with dealing with customers is in my opinion the worst part of this sherwin williams. But i am glad i do not have to call them or do business with them anymore, im taking my money to another sherwin williams location.
Hi Fuyu, Your feedback is very concerning to us. We'd like to discuss the situation with you and put you in touch with the appropriate Sherwin-Williams contact who can assist. Please contact us at 1-800-4Sherwin (474-3794) or by email at https://www.sherwin-williams.com/homeowners/contact-us/feedback. Please include the store location, if applicable, when reaching out to us. Sincerely, T.H., SW Customer Service Rep.
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Retail location for a painting supplies manufacturer of both interior & exterior products.
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