PetSmart

I rarely write reviews but tonight left a sour taste in my mouth, so it's 15 minutes before close and I desperately needed some litter after getting off my shift, which I also work in retail, funny how that works right? Well I just wanted to point out how the employees were completely rude when I asked where the litter was, all the way to the check out giving me dirty looks, when I literally was trying to get out of there as soon as possible because they had like I said 15 minutes until close. Also got told to hurry up before I get kicked out which is completely unreasonable, unprofessional and rude. I work in retail and I don't do this to people it's honestly disgusting and I can only imagine olif they act like that towards people, they are probably treating the animals like that too, get your team straight pets smart.

3/15/23: Room 3 aka the bat cave was normal. They're asking for expensive add-ons and things that were never offered before. I'm not paying $200 extra per dog. I just want what I paid for in their plan. If they are sick or it's an emergency that's different. Get real inflation has us all in a choke hold. 6/10/22: our first time going back into a room in 2 years. The dogs went under the bench and waited to come out until the end but that's usual. Clean and informative. Turnover it looks like but I hope I'm wrong but onward and upward if I'm right. Good for them. 1/17/2022: I love the Receptionist and vet crew. The Nurse really knew my dog's case and saw her improvement. He also knew my other dog and gave him some love. 6/4/21: I used their vet services. My dog came home thirsty. She spent 5 minutes at her water bowl. That hasn't happened before not at the other location. She was taken care of but I had to call she was one of their last appointments of the day. I did make an appointment. I'm going to check to see if it's better when I take my other dogs in 2 weeks. July 2020: I used curbeside pickup and I love it. I'll definitely be using it again. I grabbed my dog food without the hassle of going in plus I got a free dog toy and chew treat. My two dogs are going to love it. The employee was nice and had jokes. Made my Monday better. It didn't take long which I appreciate since I was on my lunch break. February 2020: They only had one register open so there was a wait even for pick ups. I was there way longer than I should've been. When I did receive help they got my order and gave me a cart so I could get it to my car. They were very willing to help. I'll be back to this location soon.

I called in 8-9-23 to ask an associate what were supposed to do with fish if they sell them to us with one eye because I bought a fish from this location two days before and wasn’t informed one of my black goldfish I purchased had one eye and the associate Deborah I think her name was started the phone call of polite but then immediately started with an attitude and got snappy with me when I was being polite with her the whole phone call I didn’t yell or curse at her or anything and was greeted with rude customer service. Just a heads up for the fish department please start examining your aquatic animals before having customers pay full price for fish that are missing limbs and such.

Friendly Workers. But typically only a couple registers open at a time. They also sell out of fresh pet food for dogs fairly quick. Over all great experience every time I go in!

Unless you need the most basic of baths, find a different place to get your dog groomed. This is a review of the grooming service only. I have only shopped at the store itself a few times and the experience was average. The grooming service is terrible for anything beyond a basic bath and brush. They offer a lot of extras and upgrades, but the groomers do not actually perform the services they advertise. On at least two occasions I have purchased additional services that were not performed as indicated. On the most resent visit, I purchased the Furminator treatment for my 50lb Golden Retriever who was shedding her winter coat. The Furminator service clearly indicates that it includes 20 minutes of brushing after the bath/shampoo. I dropped my dog off, confirmed the details of the service I wanted, and four hours later picked her up. When I got home, it was clear that no brushing had occurred. A single light pass through her hair with a metal rake was immediately full of hair. See the attached photos. All of this was about right after I picked her up and with only one or two passes with the brush. There was so much loose hair on her that it could have easily filled a grocery bag. I wasn't expecting her to be hair-free, but I was expecting that the groomer would have done 15 - 20 minutes of brushing. There is no way that this occurred based on the amount of lose hair I was able to remove. When I called the store, the manager attempted to tell me that I didn't know that the Furminator treatment was for, and that it was all about a special shampoo they use that takes a day or two to work, and that a lot of the hair would come off over the next 24 hours. Lose hair all over my house is exactly why I paid for a groomer to brush her for 20 minutes! The manager said they would check the cameras or something and that I should call back the next day. I sent an email to the store manager, but never received a response. When I called back the next day, no one answered.

OMG!!!? Customer service is AWESOME, love the vibe. The store was stocked, also very clean. Got a lot of feedback about my puppy and what I need to be doing. Favorite spot for my puppy

Kind of a messy store. Every isle had odd items left in them from other isles. There were big utility shelves full of boxes in the way if about 3 aisles. Carts with items for stocking and step stools in the way. I kept thinking where are all the people who should be unpacking all this stuff? Lol and if they aren't working why is all of it out and in the way? Just stick it in back until you have time. Also there were only like 5 dog beds to choose from. Pretty low inventory on what we were looking for and what was there was just kind of a mess. Long line too so I assume they were short staffed will still give them another go but management should know the store was not presentable today. Oh and a girl with colored hair was in line behind us, the cashier made a comment like "Hey I've never seen someone call in sick then come to work to shop before, are you feeling okay?" 😂😂 we definitely laughed at that. What nerve to leave a store high and dry then come buy cat litter. Kudos to him for calling her out. He seemed to say it in good fun but we were pretty amazed she would do that. Wow girl.

Great place for dog grooming. Mel did an awesome job on my Yorkie and Norfolk Terrier. If you have a cat though, I would bring it elsewhere. I brought both of my cats in and they did a horrible job.

So many pet supplies we're all your four-legged friends

Wonderful staff who all have an amazing knowledge for the novice pet owner to the expert. They go above and beyond to please the customers and I want to say a thank you to Amanda in the fish department, she was kind and exceptional to my daughter and myself and helped us get the right fix for our fish tank through her experience and knowledge that she kindly shared with me. Thank you