PetSmart

Their groomers are awful. Took my cat to get his hair cut, and it wasn't evened out at all. His tail tip hadn't been touched and had mats and discarded fur left in it that I had to brush out when we were home. His face and legs also weren't proportional to the rest of his body. I'll be finding someone else. The store itself is fine.

Took our three dogs into the grooming department. We warned them to do one dog's toenails last because her paws are sensitive and ticklish we also mentioned that she is a special needs dog that has ongoing neurological issues, hence the sensitive paws, but we explained how to handle her and were assured that they understood and would take good care of our dog. So we left her and our other two dogs with them being told to come back in a few hours. Instead they decided to do her toenails first during the bath. Well, as predicted our 1 and a half year old dog panicked and wouldn't cooperate, so instead of finishing her bath they called us to come get our dog with shampoo suds still in her fur. They didn't bother to even rinse out the shampoo. Additionally they went as far as banning us from ever returning with this dog to their grooming department. Our dog is a year and a half, Bernese Mountain dog mixed with a Giant Mastiff so even though she's still a puppy, she weighs 95 pounds. I don't think there was a single staff member in the grooming department that weighed as much as she does. They were all used to much smaller "lap dogs" and obviously had no experience or training with a larger breed dog. We had to take our dog back to her regular groomer when he returned from his vacation. He has has no issues dealing with our special needs puppy. If I could give PetSmart groomers zero stars I would. The entire grooming staff needs retrained or replaced.

Love this Petsmart. They always have what I need for my fur babies. Lately they've been running short on some supplies. The cashiers are always super sweet and fun! Love striking up conversations with them about our pets. Long time visitor to this Petsmart and it's still my favorite location, however, they don't have the staff that they used to have, I understand everyone is short staffed right now, but that means limited assistance. The past few times I've visited I couldn't find anyone to ask questions or ask for assistance with larger items, like cat litter. Today I helped a sweet elderly lady bring down some small items she couldn't reach on her own. She couldn't find anyone to help her :/ . I've also noticed that they've been stocking during higher traffic times now and that didn't use to be the case. Or they would have things in carts so customers could get through isles. Today there were several associates restocking with large pallets on jacks that took up the whole isle so you can't get through and they do not move it out of the way so you have to walk all the way around to get to the other side. If you're handicapped or have a mobility issue this can be a problem. And please make sure to check all of your food items, there was a bag I didn't end up getting because it was expired but still on the shelf. That was disappointing.

The service was lacking, and I looked for help finding a couple of items threr where 2 people were on the floor. One at the register and one helping another person. The saving grace was the people at the Banfield desk.

We had our dogs groomed. The groomers did a good job. They told us 5pm and didn't get around to groom them until 7pm. This was too long to have our dogs on kennals.

Love this Pet smart. I also love the Banfield Hospital there. The doctors are awesome. The staff is great with your pets they truly care about them.

Nice staff, great supplies! And amazing display of the animals

The customer service and quality of the grooming salon has definitely gone down hill. After PetSmart canceled several appts, the groomer basically just shaved one of our dogs rather than actually give them a specific breed haircut. They leave dogs in kennels for hours before grooming them. The last time and it will be the last time at this PetSmart grooming salon they left our dog in a cage for 1-1/2 hours before even beginning the grooming. He was a wreck by this time and they called us to pick him up and didn't groom him. 😡This location seems to have a factory mentality with very little care and concern about the dogs.The salon is chaotic and dirty. The salon manager never bothered to call us after asking to talk to her about the terrible experience. We will never go back.

The cashier who checked me out was super nice, she was super excited and helpful. I also love the selection they have at this location!

My favorite pet store in Loveland! They have all the good stuff for our doggo and mere cat :) We're here regularly to buy more food, treats, and supplies.