PetSmart

I have a great time whenever I come to this store no matter what I'm getting. I have done dog grooming and my dog always loves it. We've done dog training classes here and it's always been a great experience. We've bought many things for many different animals- fish, reptiles, hamsters, cats and dogs, and they always have what we're looking for for the most part. They have a great variety and update their toys and outfits for dogs to match the seasons/holidays. Which makes it impossible not to stop by at least once a month. This PetSmart is definitely the first place we go whenever we need something.

we brought our dog in today for the first time after moving away from her usual groomer. she is the sweetest lab mix; has grown up around kids and other animals. i’ve heard her bark maybe five times ever. she is a lover. but when she was taken back by the employees instead of ever even talking to her or trying to connect with her to make her feel comfortable, she was cornered up against a wall so that they could look at her hair around her feet and stomach. she was visibly shaking, as she could hear other dogs whining and crying in other rooms and didn’t know these people at all. they never once tried talking to her or offered to let her even smell their hand. no introduction whatsoever. the lady just kept trying to violate her space without connecting with her. It’s like she has never worked with animals before. I could understand if our dog had ever had this issue before or if the woman had made any effort at all to help ease her discomfort/fear. they just gave up and recommended we take her somewhere else. (Which I’m glad we did because the environment did not feel welcoming or friendly). dogs snap when they are scared and repeatedly have their personal space violated !!! this cannot be a rare experience. they’re animals — know how to work with them if you get a job as a groomer .

The pets hotel at this location tried to overbill me $400 dollars for unnecessary medical care they indicated they were going to cover. My dog has chronic stomach problems and recently changed her diet on the order of my vet. This place called me and told me she was having some diarrhea and vomiting without any blood in it. I indicated I would not pay for a vet visit for a single afternoon of an upset stomach. They insisted, but told me I would not be billed. I checked in on her by phone several times and verified she was not bleeding into the vomit or diarrhea, and after they took her to the vet they just sent her back with some probiotics and indicated nothing was wrong. Despite there being nothing wrong, the guy on the phone kept telling me if she threw up or had diarrhea again they would take her back to the vet a second time. That is of course absurd, and I told them I would not pay for a second unnecessary trip either. When I arrived to get my dog, they slipped an extra $400 charge onto the bill. When I asked for a refund, they told me they would not have my dog as a guest again in the future. I asked for a manager and was told one wasn't in the building, but after some pressing I discovered he was in his kffice. The manager gave me trouble about refunding my money. The guy claims that the diarrhea was bloody, and I informed him that I had been told half a dozen times the date of the incident that there was no blood. The guy made out like he had no way to refund my money, and I contacted the police to report the theft. Magically the manager discovered he could easily refund my money once the police were on the way. My dog was only there for 2 days, and they managed to lie about half a dozen things and rack up hundreds of dollars in veterinary bills for no reason. I told them my dog is under the care of a vet for a chronic stomach condition, but they would not listen. I told them I would pay for the probiotics they have in store, but they insisted on having a vet prescribe the same probiotics and billing me for the trouble. I am a critical care nurse. I have a good understanding of physiology, and although I am not trained in veterinary medicine, I work closely with my vet to monitor my dog's condition. I've spent almost $20,000 in the last year replacing my dog's knees and dealing with her chronic stomach issues. I do not need another half grand bill for no reason because the PetSmart receptioniat got jumpy. Even had they not indicated they didn't want to care for my dog again, I would not have trusted these people to be honest in their billing practices again in the future. I understand that you guys do not want to be liable for injuries and you want to do the best for your animals. That being said, this is not doing what is best for your animals. My dog has degenerative joint disease, and I'm currently saving up to have both of her back knees replaced. I just did both elbows. She was staying under your care so that I could work multiple 16 hour nursing shifts to help save up for her surgery. I told you guys that I would be glad to contact my vet and confirm all she needs is probiotics, but you would not listen. I do not recommend this location for pet boarding.

I brought back 4 dead glofish after only having for 2 days. You could clearly see in the huge glofish tank what my fish had , almost every fish in the tank had. They were all sick. And the manager said oh well we must have gotten a bad batch. He said we will be getting some new ones in next week if you want to wait. I asked him if he was going to put them in the same tank and he said yes ! 😡 I said so you're going to sell all of these? And he said yes!😡 THEY ARE KNOWINGLY SELLING DISEASED FISH!

We have tried multiple dog groomers over the last two years and this was the absolute best! I’m not going anywhere else now— Sarina did an absolutely amazing job. I didn’t want to go to petsmart because I have heard it can be hit or miss, but my dog really needed an appointment and they had an opening. Gosh, am I glad they did!! She did an INCREDIBLE job. She gave him the time he needed and he came out looking wonderful. And he seemed so happy, too! I was impressed with the other groomers in the shop, too, from what I could see— good with dogs, super friendly and want to help. Ans check-out up front was also a great experience. The girl (didn’t get her name, but cool blue-ish hair) was so friendly and upbeat. The whole thing was such a positive experience. Highly recommend this location!

I’m usually happy with petsmart a grooming services. Yesterday I took my Aussie for a trim and they but his his hair. They were only supposed to trimmed his butt hair, clean up around the ears and feet….well they cut his back hair off and his butt hair is uneven. I tried to have them fix it because it was uneven. However he I could get a good look at him since he kept sitting. It looks awful!!!!!! I called the following day and was told the supervisor would call me back. A week has gone by and no one has contacted me.

I go there to take my cat to Banfield Pet Clinic. He is on a medical plan that helps with care. I've had him with them and the Wellness plan since he was 8 weeks. He is 3yrs old. There staff has always been real friendly with us and other customers. I appreciate the well care they do when Marley has to visit them. It's great I don't have to worry.

Have been taking my dog to get bath and brushes every 7 days for the last 4 months ever since I got her as a puppy. My schedule is erratic so Ibhave to take her to different places and she sees different groomers everytime. I always hear how amazing she has done and how sweet she is. She is a trained medical service dog, extremely well behaved. This is the first time I have ever heard my dog was nervous and not allowing them to properly dry. She was returned to me soaking wet. Was told she tipped her water bowl in the kennel. But she was so wet it is hard to believe it was just that. I had to take her to wag and wash do the job myself and wash her face better and dry her better to prevent dermatitis. But my main concern is that I am pretty sure she got traumatized with this experience. She was crying and scared when I got her and I was told she was barking (I have only heard my dog bark twice in 4 months, she is not a barker) They have people with little to no experience. Sad day for me. At least they did not charge me when I complained. But the trauma ingrained in my dog will be a tough thing to overcome. I will not come back and do not recommend the grooming services to anyone.

Took my dog there for a nail trim. She was a bit nervous. One of the two employees helping was training the other. I was a little nervous when they asked me to leave the room. I was able to watch through a small opening in the frosted glass. They were kind and gentle, and it went great. Worth every penny!!!

Sidney C at the PetsHotel just made my morning. My dog has stayed here twice before and is always anxious to leave. Today was my first day meeting Sidney. At 7:30am my dog introduced me to her by running up tail wagging pulling me towards her. I’m confident leaving her there more than ever before because of Sidney Caitlin!!