PetSmart

Pretty disappointed. Will not go back to this location. Do NOT let Allison be your pets stylist! I took my labradoodles to the highlands ranch Petsmart today for a haircut and wash. I showed Allison a list of what all need to be done: furminator wash, hair cut size 7, teddy bear face, trim nails, keep eye lashes long, bows on the ears. Long story short: Allison cut my dogs eye lashes, she trimmed her fur to the correct size but left two matted fur-clumps on each side of her snout. Lastly, she forgot the bows. When I picked up my dog I asked for Allison to please put bows on my dog; she did so but please see attached picture of the bows. The bows look like they were stepped on and there is glue residue on each of the bows.

What the heck! Are employees not trained to be professional anymore? I was trying to get my dog groomed and the groomer was unbelievably rude. She didn't even give my dog a bath before "trying" to give my dog a haircut. She said that my dog was jumping and standing around the whole time which I'm not sure is true because my dog has always been very calm. I was yelled at and treated horribly. I will not be coming here again and don't recommend for anyone to come here either.

Brought our puppies in for a spin. Needed unscented detangler but could not find any. Bought puppies digestible sticks and detangler. Stopped to watch pups at playtime. Was concerned a small Maltese was looking cowed by the big dogs. We are talking big dogs a great Dane Shepard's big poodle etc. The staff looked bored and checked out

We have great experiences with this Grooming Department. Maggie is especially outstanding, she is kind, patient, and treats my pup like family. Maggie thanks for all the love and special attention! I would also note that Maggie is one of very few Feline Grooming Specialists in the area!

The employees that work here should not have a job! They are cruel to dogs and don't even want to take care of them. Please don't support this business. I don't trust their services and dont want more dogs to get hurt. I was researching about this company and around 48 dogs have died after getting groomed. DO NOT RISK IT!

We took our 3 month old shih tzu I get his first grooming abut when we went he had just a little matting under his belly and neck and the young girls working said the only way to fix it is by shaving all of his hair. We didn't know why she had to shave his whole body but we let her do it anyways. after an hour she calls back and says he cant handle it (obviously he is 3 months) and couldn't finished she also mentioned to be able to get him looking better take him to the vet and get him sedated:( When we got there a different young girl said "hello let me go back and get him for you" she never came back we had to wait at least 35 minutes because she literally forgot about us. Lesson learned never going back there again. :((

I love this place so much that I purposely buy smaller bags of dog food just so I can go see Paula! Sometimes interactions are everything.

Burgundy was amazing with my dog Buddy! So sweet and did an excellent job trimming his nails, which he usually barely tolerated. Highly recommend Burgundy and Pet Smart grooming!

Nice clean store and usually a good crew, making my purchase experience fast and friendly.

After my dog almost chewed a hole thru my door Had to buy a nice kennel very reasonable price! Thanks pet smart!