Walgreens Pharmacy

I happen to go in your E. Mississippi Walgreens' location on Black Friday (afternoon) with relatives running some errands. At the time of waiting in line there was only one cashier ringing customers up and more than half a dozen customers in line ahead of us. After waiting 5-10 minutes and seeing the manager come out twice. I thought surely that he would open another register after seeing the long line. There was one employee stocking the shelves near another register and another employee walking around. I was puzzled why one cashier had to ring all these customers up without any assistant from the manager? After seeing the manager the third time I ask if he could open another register because of the long line. The manager finally sent out another cashier in the photo department, Michael. Michael was a bit rude to one of my relatives when she was about to checking out, which escalated the situation of already tense moment of waiting in line. In witnessing this first hand the store needs improvements with their customer service and management. Not a store I would recommend to go to.

This pharmacy came to my rescue after the location on Iliff and Chambers closed early and turned me away. So grateful for the great customer service on the phone as well as when I arrived at the drive-thru to pick up my prescription. I could tell they were busy but they still helped me so quickly and were kind. The other locations should take notes.

Save yourself the headache people, and don't bother going here! I have had now multiple bad occurrences, across the years with them and simply answering the phone. I recently called, as I hadn't heard any status of my prescription, my doctor had filed for me almost 5 hrs earlier. The automated system told me they didn't have any prescription for my phone number, which was wrong, so I called to get a live person. Well I was put on hold, with 2 people in front of me, then it dropped to 1, then it was me. At this point I was on the phone for maybe 30 mins. I continued to wait for my turn but it never came, constantly on hold. Finally I gave up and drove to the Pharmacy, waiting in line for about 15 mins or so. When they finally called me up, I threw down my phone in anger. I had been on hold for almost 100 mins, to NO answer. I was given the usual "we are short staffed", which I get, fine. But they had no problem answering the phone for the 2 people in front of me. I hated to be the jerk, I really did, but this is ridiculous. I thought after a year or two after the spike in COVID, they'd be back to operating like they used to, but no. Save yourselves the headaches, there's a pharmacy near by, called APEX Pharmacy. I should have had my prescription sent there, because the lady who works it (sadly her name slips my mind), is awesome, and helped me out once before when I had an issue like this (even waiting on hold for over 90 mins with Walgreens to get my prescription transferred, and then realizing they were still trying to bill me for an unfilled prescription)

The drive-through is almost never open, you can rarely get anyone on the phone (the one time I did manage to talk to someone, they couldn't even help me because the computers were down), and it took so long to get help with a prescription transfer that the prescription expired and couldn't be filled anymore. I will do my best to avoid ever going back to a Walgreens and recommend the same to anyone reading this.

The staff in the pharmacy has absolutely no concern for customer well-being or customer service in general. They repeatedly take a week or longer to fill a prescription and do not check their online orders until you call. If you need your medications in a timely manner, I strongly suggest you find another pharmacy.

The store is a massive disaster area inside and out. Trash and waste all over. Many store shelves empty. Food refrigerators almost empty. Very long wait times. Extremely understaffed.

So I went to get my first COVID shot. They are supposed to have you wait for 15 minutes. They told me I could leave immediately even after I asked if I should stay. I stayed in my car outside for 15 minutes to be sure of no allergic reaction.

I have had issues just about every time I go to get a prescription refill. I moved here about a year ago and this is the closest pharmacy to me. The first few months every time I went to refill my inhaler they confused me with another patient and almost gave me Adderall r a ther than albuteral. It took several months to correct the issue and I had to give them my middle name to help them figure out i wasn't suppose to get adderall, as rhey kept arguing with me about my own address. They still haven't figured out how to change my address after several requests either. Next experience was trying to refill my b12 shots which they refused to do without Dr. Authorization which my doctor sent over several times. Next I had pain medication sent there after surgery. I dropped off the prescription on my way home from the surgery and I asked if someone else could pick it up for me since i was still feeling the effects of anethsia I wanted to stay home and sleep, plus I was told it would be over a 45 min wait to get it filled. I had my partner go to pick up the prescription and they were told thst they forgot to get a copy of my ID when I dropped it off. So they came back got me up, and I had to go there to get the medication with my ID. I was groggy in pain, and couldn't feel my arm from the nerve block I had. Needless to say it was fairly difficult to get back up to get the medication that day. I went to them yesterday for the last time. After all the issues I decided to give them one more chance and went to fill my b12 again. When I got there they said they couldn't verify my insurance, so I gave them.my insurance card. They still couldn't figure it out. After standing there for 15 minutes trying to fix it I eventually gave up paid the money out of pocket for my medicine which was an extra $25 more of what I usually pay. If I coudk give 0 stars I would, this place is a joke and could cause some one serious issues since they cannot even figure out how to fill medications properly.

I can see why this place has such as low rating

I am on the phone for a refill, the automated system doesn’t work so I am on hold. It is exactly 1 hour. Guess it is time to change pharmacies.