Store for athletic shoes & apparel
- In-store pick-up
- In-store shopping
"I would recommend the store and staff for good service and selection of kicks."
"Nice deals..quality shoes.. great employees"
"Alright selection except they were selling last years stuff for full price"
Worst Customer service I’ve ever had in sneaker store , no joke shoes were worn . Tried getting some AF1s and were creased and damaged . Pony Tail employee super rude with attitude. Would not recommend coming in here to anyone . Better off going off to another sneaker store in Mall.
This business which sells a very common product in shoes, exceeded all my expectations of service and merchandise. They are truly amazing. Conscientious employees and supervisor (s) were on top of their game. Thank you JD Sports! I'll be back.
I went into this store recently and have never had such a good experience!! Sebastian helped me find shoes for my son. He spent 1.5 hours helping us find the right shoe for my son!! His customer service was absolutely incredible. He never left us waiting and he went into the back multiple times!! I will definitely be going back to see Sebastian soon
Hi Amber Peterson, Thank you for sharing your feedback! We appreciate your business and hope to see you again.
Melissa is the best! She spent a lot of time with us because we didn't know what we wanted! She was patient and never tried to walk off from us. Her customer service is excellent!
Thank you so much for the wonderful feedback, Shay! Melissa is the best and we really appreciate your shout out. We're glad you can depend on us for your athletic needs. See you next time!
The whole team is great but Dom the manager went above and beyond to help me find a birthday gift. He actually found a pair in back that was perfect for what I needed and spent time trying to figure out a good solution. I would recommend the store and staff for good service and selection of kicks.
Thank you for recognizing our awesome team and management, Branden Whitfield! Everyone strives to be a positive presence for our customers and we're glad you had a great visit. We appreciate your business.
The customer service great. An employee that goes by Q helped me out. He freely helped me and gave me his honest opinion on shoes I wanted to purchase. Overall amazing service. Thank you.
Thanks for shouting out Q! We love our team. We appreciate the review, Axel Palomino!
If I could give this place 0 stars I would, the workers are very lazy and have terrible customer service. Their could be 6+ people on the sales floor and a empty store and they will still take 20+ mins to bring you shoes. Super unprofessional you’re better off going somewhere else.
Hi Sen Reyes, thank you for taking the time to share your experience. We want all of our customers to feel welcome and accommodated and are sorry that your visit was frustrating. We will review your feedback with our Aurora team to ensure we're always improving. We hope we can help you out next time.
Jarold is the goat. Best shoe buying experience. Great vibe in the store, large selection.
Thank you for your review, Seth Finance! We've got you covered with all the best brands and the best service.
I would give these people negative stars if I could. Ordered a pair of shoes a week ago, and they cancel my order for no reason. Now they tell me there's nothing THEY can do about it so i need to contact some else. Lol.. THEY will take your cash but THEY can't help you out when something goes wrong... Worst customer service I have ever experienced, trash..
Hi Jaime B, we appreciate your review. Our team should always be prepared to assist customers and we're disappointed to hear we fell short during your visit. Our customers' feedback helps us improve and we hope you give us another shot next time.
I used to be a loyal customer and shop often at Finish Line, but after my last experience, I'll never shop here again and will advise everyone I know to take their business elsewhere. For Christmas I ordered a pair of Nikes as a gift for someone. The shoes arrived, but Finish Line sent two different pairs of shoes (one white and the other blue/red). I was frustrated since this was a gift for someone, but was assured that they would send a matching pair as soon as possible. I returned the mismatched pair, and submitted a new order and thought that was the end of that. Days later, I get an email stating that my order was cancelled and received no explanation. I called customer support and they said that they didn't have my size and cancelled the order. I paid using after-pay and they said they'd mail out a check, but did so only after I called them. I wasn't trying to get a check and wanted to order a pair of shoes. When I asked to speak to a manager, the customer service rep said they'd transfer me and instead hung up on me. Overall, shopping at Finish Line has been a horrible experience and a huge waste of time. I ordered shoes in November and have yet to receive shoes or my money back. Finish Line does not value their customers, so take you business elsewhere.
Retail chain carrying a large selection of athletic footwear, apparel & accessories, plus fan gear.