Phil Long Ford of Chapel Hills Parts

Took my truck in for a recall from Ford. The staff was very friendly and helpful. I also bought some parts while I was there. The dealership itself is remodeling, so there was construction going on, but it wasn't inconvenient in any way.

Charged $225 for them to tell me what I already told them. That's an extremely high diagnostic fee considering I told them whats wrong already. Then almost half the price of the vehicle to fix.

Lee did a fantastic job keeping me up to date on the parts that were ordered for a recall but taking a while to come in. He explained everything in detail and made sure it was all taken care of. Big thanks to Lee, he made it an easy process and his customer service went above and beyond.

5 times I went in for maintenance warranty, and the " mechanics" stripped the anchors on my splash shield. So, within 2-3 days I had to go in AGAIN to have the splash shield put back on. I had a service advisor Mike Alberty finally be the only one in the whole department ( including the manager) who listened and bought new anchors and told them to hand tighten the bolts. That time lasted 6,000 miles. Last oil change, within 15 miles, the splash shield had 1 bolt left in it, and my splash shield for the transmission is GONE. I've called 3 times, but haven't heard back in the last month and a half. I would not trust Phil long "mechanics", or their jay cimino ads about customer service being anything but false advertisements.

My boyfriend went to get his tires checked and oil changed before we drove from Denver to Texas for Christmas. His tire was looking flat as we drove through Colorado Springs, so we stopped in a hurry at Quicklane. We explained our situation to Darren Myers and he immediately helped us, filled the tire with air and did a quick check in 10 minutes. Their customer service is excellent.

Appointment at 8:00am. Arrived at 7:50. Had to take the car at 9:20am and leave without the oil change done because they were so far behind already (>1.5 hours). Plus, I feel sorry for the owner of a vehicle in the bay that two "technicians" were working on when we walked through to get my key. They were working some chemistry by mixing two different oil weights to come up with a new one. The comment was "by the time we're done, it will be mostly rotella." This is what gives dealerships a bad name.

Came in for an oil change with no appointment. Got me right in and done around 45 minutes later. They have it down on being efficient and hiring professional people....great job!

So much for the “quick” part. I don’t live in this area and was just down here working. I called and they said they could get me right in for a flat repair on my 2017 F-350. When I arrived they said they needed a diesel technician to repair my tire because it was a dually and they had all gone home for the day. The service writer asked if I could come back the next day and I explained that it depended on my schedule. I ended up with a break in my day so I came in around 1 pm the fallowing day. Now I’ve been sitting here for 2 hours and they just got my truck in the bay. The service writer apologized and said that she had a flat tire on her personal vehicle that she needed to handle! Seriously!?!?! I was a technician for 15 years and the customers vehicle ALWAYS COMES FIRST! What is wrong with these people? I definitely will not be bringing any of my vehicles to another “Quick Lane“ for service. I’ve had to reschedule the rest of my day to get a tire fixed because apparently the employees vehicle is more important than mine.

I have never had a problem with coming to this Ford. I went to the quick lane, without an appointment, to get my tires filled with more nitrogen, and they got me in promptly and without hesitation. They had some concerns about why my car had low tire pressure, and looked into it, finding a nail. They were more than willing to help me for a low cost to me. Jeff, the advisor who helped me, was so kind and courteous, and kept me updated on the progress the whole way through my visit. Thank you!

Had a good customer experience with phil long Quick Lane. Had some warranty work done. Only complaint is the time it takes ford to approve any work. A 4 hour job turned into a week due to getting parts and approval. The techs and staff were helpful and they have a text system so you can get updates on the work.