place hero

Pep Boys

  • In-store shopping
7625 N Academy Blvd, Colorado Springs, CO, 80920, United States
Closed · Opens at 8 AM
pepboys.com
+17195994455
Make an appointmentpepboys.com

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Wednesday
8 AM - 7 PM
Thursday
8 AM - 7 PM
Friday
8 AM - 7 PM
Saturday
8 AM - 7 PM
Sunday
9 AM - 5 PM
Monday
8 AM - 7 PM
Tuesday
8 AM - 7 PM

Reviews

5
60%4
10%3
4%2
3%1
23%
3.8
384 reviews

Summary

"As always great service the staff is always friendly and the prices very good"

"Not to mention Joe's people were much more personable and a joy to work with."

"Cashier was very personable & able to offer verified advice."

jonny robertson · 1 year ago

Great shop. Gavin and Phil at the front are not salesman and won’t sell you things you don’t need. They are the only counter agents in town that listened to me when I called with my problem. They took the time to find me a coupon to help with the cost. Gavin got me uncommon parts at a fair price. James was the mechanic and he stayed 30 minutes late to finish the job. They were all invested into my car and gave advice to extend its life. They love cars and are happy to help. American owned. Honest work. Thanks again

Owner's response · 1 year ago

Thank you for choosing Pep Boys and thank you for the 5-star rating! We’re happy we were able to deliver a great experience for you!

Philip Tabor · 1 year ago

What an epic shop, not only do they have quick accurate complimentary inspections with every service, but their techs are the best in the industry. Where else can you get everything from an engine replacement to a simple oil change at lower costs than the dealership. Great staff great service.

Owner's response · 1 year ago

Thank you for the 5-star rating! We're happy we were able to deliver a great experience for you!

Laina Sutton · almost 11 months ago

Gavin was EXTREMELY helpful. He made sure I understood everything wrong with my car and walked me step by step to make sure I was fixing everything I needed. If you're going to go to Pep Boys, go to this location. If Gavin can help you, you will have a phenomenal visit. My mechanic was James and he got my repair done in a single day, now my car is running like it was when I originally got it. Thank you!!!

Owner's response · almost 11 months ago

We are so glad you enjoyed your experience, Laina! Thank you for the positive review and we are excited to serve you again!

J.T. Roberts · 9 months ago

I walked in with my husband. No one was in the store lobby. I went to the restroom that was very dirty. I then go back to the lobby and no one has came in to see why we were in the store. I walked to the window thinking they didn't see me. The first gentlemen aloud me to ask my questions. He told me I would need to ask the manager. He looks at another man who say, "I'll be in, in a minute." We are waiting in the store for about 10mins. When the phone rings, he walks into the store and answers. I walk to the counter. I start off by saying, "You were recommended by their neighboring parts supplier, and I know some locations around the country sells parts in the store, but..." Before I am able to finish he cuts me off saying none of our stores sell parts. For a place offering a service, the manager doesn't seem to understand the importance of customer service. So I walked out. I was ready to pay to have a work done to my car but if I can't explain what I need and ask questions about parts, I don't see him offering quality service. I had to take my business to a competitor down the street.

Owner's response · 9 months ago

We’re sorry you had less than a 5-star experience. Please send your contact info and the details of your experience to [email protected], as we would like to look into this further. Thank you.

Mark DeLong · 9 months ago

Everyone at this location was amazing. With everyone I talked to it was like talking to expert mechanics. They explained everything clearly and made me understand the why behind everything. Amazing experience with everyone. Phil was especially helpful and awesome!

Owner's response · 9 months ago

We are so glad you enjoyed your experience, Mark! Thank you for the positive review and we are excited to serve you again!

Ayvah Duncan · 11 months ago

Gavin helped me replace all four of my tires and provided the most excellent service. Him and the rest of the team were constantly communicating with me, making sure I knew everything going on, and were so helpful throughout everything. Will absolutely be going back!!

Owner's response · 11 months ago

Thank you for the awesome feedback. We are happy you're happy. We look forward to continuing doing business with you.

Anthony Dellabarba · 10 months ago

I ended up today spending hours just trying to purchase and install 4 tires for my vehicle today. I ended up going to three Pep Boy stores to accomplish this. I finally ended up at the North Academy store where they confirmed they had my tires available but didn't have time to install before close despite the previous store stating they would. I have to tell you I was very upset and to make a long story short Navin came to me as I was walking out the door in disgust, to tell me they will get this done for me. This is customer service at its very best. Thank you to Navin and the entire team for making sure my car got four new tires installed because my previous tires were in bad shape. Any business I do with Pep Boys in the future will be done at the North Academy location. God Bless You all! Thank you, Troy.

Owner's response · 10 months ago

Thank you for the awesome feedback, Anthony. We are happy you're happy! We look forward to servicing you again.

Living Vividly (AJ) · almost 1 year ago

Phil and Gavin were super helpful! I thought I needed an alignment when I actually needed a balancing. They talked to me, and made sure I was getting the correct service tp solve my issue, which also saved me money. I appreciate the looking out for me and the wellbeing of my vehicle. Definitely coming back for another service.

Owner's response · almost 1 year ago

Thank you for your positive comments. We are so glad to hear that you enjoyed your visit! We hope you come back soon.

terrance g · almost 10 months ago

Went in for an oil change & scheduled maintenance/inspection. The technician spilt oil all over the inside of the hood of my car. And I left with a new radiator leak on my new car! When I brought it back in asking about the putrid smell, overheating, smoking, and the fact that my coolant levels are dropping every time I use my vehicle, Eion (customer service representative somehow?) Treated me like I was 4 years old. And proceeded to tell me “Did you know it’s 92° outside? Obviously your engine is hot sir.” Does that explain the coolant levels and the smell and the smoking though? He rejected me service on top of being extremely disrespectful. I brought it back in when I realized something bad happened to my car at this shop. They inspected it acting like they cared I was treated like trash and rejected service. And BINGO a radiator leak that SHOULD HAVE BEEN FOUND ON MY FIRST EVER VISIT UNDER MY MAINTENANCE INSPECTION. Even got to see the technician checked off a part confirming the radiator was in perfect condition. Now I get to pay thousands out of pocket because instead of hiring actual trained technicians they hire incompetent scammers who refuse to take responsibility! Save yourself the 7 visits and thousands of dollars and bring your car somewhere it can actually be SERVICED.

Owner's response · almost 10 months ago

We apologize that you had a poor experience, Terrance. Please allow us to review your experience by sending us your contact info and details of your visit to [email protected] referencing Google Review, so we can investigate further. Thank you.

Andrea Rock · 10 months ago

I was having the worst day, down to one car for our family of 6. Got my tires at this Pep Boys originally, I was convinced they would not work with me on my flat on my AWD. Elon helped us, THANK HEAVENS FOR GOOD PEOPLE!! He was able to take care of us at a price we could afford. I will always come back here if he (or good people like him) work here!! I was on the verge of tears walking in and we are smiling walking out! Thank You Elon-- THIS MAN DESERVES A FAT RAISE!!!

Owner's response · 10 months ago

Thank you for choosing Pep Boys and for the 5-Star rating. We are glad we were able to deliver a great experience. We look forward to your next visit.

Photos

Service options

In-store shopping
Delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible toilet

Offerings

Oil change

Amenities

Mechanic
Toilets
Wi-Fi
Wi-Fi

Planning

Quick visit

Payments

Cheques
Credit cards
Debit cards
NFC mobile payments
Credit cards

Similar

Other nearby tire shops that people also search for!

place hero0.44 miles
Firestone Complete Auto Care
219
Car repair and maintenance service, Brake shop, Car battery store, Oil change service, Tire shop, Vehicle inspection, Wheel alignment service
place hero0.61 miles
Midas
393
Auto repair shop, Brake shop, Muffler shop, Oil change service, Tire shop
place hero0.67 miles
Sam's Club Tire & Battery
27
Tire shop, Car battery store · $
place hero0.73 miles
Phil Long Ford of Chapel Hills Parts
57
Tire shop, Brake shop, Mechanic, Oil change service
place hero0.74 miles
Phil Long Ford of Chapel Hills Service
1037
Auto repair shop, Brake shop, Tire shop