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Pep Boys

  • In-store pick-up
  • In-store shopping
12820 E Mississippi Ave, Aurora, CO, 80012, United States
Open · Closes at 7 PM
pepboys.com
+13033388080
Make an appointmentpepboys.com

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Monday
8 AM - 7 PM
Tuesday
8 AM - 7 PM
Wednesday
8 AM - 7 PM
Thursday
8 AM - 7 PM
Friday
8 AM - 7 PM
Saturday
8 AM - 7 PM
Sunday
9 AM - 5 PM

Reviews

5
40%4
12%3
8%2
6%1
34%
3.2
670 reviews

Summary

"Courteous, polite, knowledgeable good service great prices."

"The only good thing about this location was price I got on new tires."

"Rudeness... only about 3 employees have "Customer Service" skills!"

Adam Carna · almost 9 months ago

Excellent service and customer satisfaction. cost more than expected but! lifetime warranty & Richard and Lori were great help & honest. would def return. and it was a Sunday w limited manpower.

Owner's response · almost 9 months ago

Thank you for the awesome feedback. We are happy you're happy. We look forward to continuing doing business with you.

Ruth Garcia · almost 7 months ago

I am so pleased with this Pep Boys! This is my 2nd experience with them, and they were able to fix my problems with a minimum of time and expense, and treated this old woman like a person who might actually know something! I have found over the years that I have been treated with respect every time by Pep Boys (while they still had their parts store also) which means as much to me as the incredible work and low cost ! Thanks to their team!

Owner's response · almost 7 months ago

Thank you for your positive comments. We are so glad to hear that you enjoyed your visit! We hope you come back soon.

Kwesi Mensah Aryee · almost 7 months ago

Pep Boys is my go-to auto service and retail store. Their skilled technicians provide top-notch repairs and maintenance services, while their extensive inventory ensures I can find the exact auto parts and accessories I need. With reliable service and a wide selection, Pep Boys is a trusted one-stop shop for all things automotive. Highly recommended!

Owner's response · almost 7 months ago

Thank you for choosing Pep Boys and for the 5-Star rating. We are glad we were able to deliver a great experience. We look forward to your next visit.

Paula Phifer · almost 7 months ago

I live in Northern Colorado and had a tire losing pressure while traveling through Denver. Called them as they were within an hour of closing time and they repaired my tire quickly and effectively. No hassle and they saved my evening.

Owner's response · almost 7 months ago

Thank you for the 5-star rating! We're happy we were able to deliver a great experience for you!

Lorica Hrubes · almost 6 months ago

With staff at this location under staffed, it really appears to create low quality customer service. We paid $108 for our high mileage Toyota corolla oil change. That's just too pricey, will be doing it ourselves from here on out.

Owner's response · almost 6 months ago

We apologize that you had a poor experience, Please allow us to review your experience by sending us your contact info and details of your visit to [email protected] referencing (Google Review), so we can investigate further. Thank you.

Melanie Taylor · more than 10 months ago

Scheduled an appointment, was in and out in a timely manner. Expected to buy a new tire, but they were able to repair my tire for less than $25. Polite and professional staff.

Owner's response · more than 10 months ago

We are so glad you enjoyed your experience, Thank you for the positive review and we are excited to serve you again!

Colleen Tennant · almost 11 months ago

I’m not sure what the nice gentleman’s name was, but he went above and beyond. I had ordered the wrong size tire, he called a couple of different other stores in the area and found the right size. He had someone go get them while in waited. He did offer an Uber ride free of charge but he said it wouldn’t take long if I wanted to wait. I had just had oral surgery right before going to get my tires and just wanted my car and myself home. He said he may not be able to get it done until the next day, but within an hour and a half I had brand new tires all the way around and was headed home in my car. I would absolutely recommend this location.

Owner's response · almost 11 months ago

We appreciate the 5-star rating!! Thank you for your business!

Edith S. · almost 9 months ago

Came in to get a tire patched, the lady in the customer service area told me no without taking a look at the tire. I asked if a tech would look at it she said “ I’m not going to pull out a tech to look at a tire” is the customer service lady now a tech to, if so she needs more training to at least be able to look at the problem before coming to a solution. It’s called problem-solving skill as a tech one should have. Nasty customer service lady.

Owner's response · almost 9 months ago

Hi there, we would like to look into this for you. Please send us the details of your visit via DM or email us at [email protected] to discuss further.

Tehani Chance · 8 months ago

The past two times I’ve gotten my oil changed, it has been at Pep Boys. This location today, and previously the location in Castle Rock. Both times, I made an appointment for an oil change and a tire rotation. Both times, I did not receive the latter service. I know this because all four of my tires are marked and remained in the same position both times. Today, during my most recent visit, I specifically requested full synthetic oil, as I always do and as is required for my car. However, the sticker in my windshield indicates that they used "high-mileage" oil instead. I am disappointed and frustrated with these experiences, as I trusted Pep Boys to provide the services that I paid for. It is unacceptable to falsely advertise services or use the wrong type of oil. I hope that Pep Boys takes this feedback seriously and takes steps to ensure that their customers receive what they’ve paid for.

Owner's response · 8 months ago

Hi there, we understand how this experience could be frustrating. Thank you for bringing this to our attention. Please reach out to us directly via email at [email protected] so we can make it right.

Caleb Hughes · 11 months ago

I had a terrible experience with this tire shop's customer service. From the moment I walked in, I felt like I was an inconvenience to the staff. They were dismissive and uninterested in helping me find the right tires for my car. When I asked questions about pricing and availability, I was met with curt, one-word answers. To make matters worse, when I finally decided to make a purchase, the staff member who helped me was rude and impatient. He seemed annoyed that I was taking too long to make a decision, and made no effort to explain the different options or help me make an informed choice. Overall, I was extremely disappointed with the level of customer service at this tire shop. I would not recommend it to anyone looking for quality service and knowledgeable staff.

Owner's response · 11 months ago

Hi there, we understand how this experience could be frustrating. Thank you for bringing this to our attention. Please reach out to us directly via email at [email protected] so we can make it right.

Photos

Service options

In-store pick-up
In-store shopping
Delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible toilet

Offerings

Oil change

Amenities

Mechanic
Toilets
Wi-Fi
Wi-Fi

Planning

Quick visit

Payments

Cheques
Credit cards
Debit cards
NFC mobile payments
Credit cards

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