place hero

Pep Boys

  • In-store shopping
4400 Barranca Ln, Castle Rock, CO, 80104, United States
Closed · Opens at 8 AM Mon
pepboys.com
+13036630312
Make an appointmentpepboys.com

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Saturday
8 AM - 7 PM
Sunday
Closed
Monday
8 AM - 7 PM
Tuesday
8 AM - 7 PM
Wednesday
8 AM - 7 PM
Thursday
8 AM - 7 PM
Friday
8 AM - 7 PM

Reviews

5
74%4
4%3
2%2
3%1
17%
4.1
215 reviews

Summary

"I’m very happy with the service and quality I received at this location."

"Super friendly and hardworking staff."

"Fast service, great prices, and excellent customer service."

Austin Foster · more than 9 months ago

TLDR: They broke three lug studs, but tried to hide one from me, and didn’t offer to cover the cost of the repair. I’m very unimpressed. I went to the Pep Boys in Castle Rock, CO to have my tires changed. They took a LONG time to get the change done. Peeking in the garage I could see something wasn’t going right because multiple mechanics were huddled around trying to troubleshoot some problem. After they finished more than an hour later I asked if everything went okay, and the associate who helped me said they broke two lug studs (one on each front wheel) because whoever changed the tire last “cross threaded the lug nuts”. I was the one who rotated the tires last, so I know that isn’t true. And the guy didn’t even offer to cover the cost of the work I now have to do. But it gets worse. I’m now getting started on changing the lug studs (which is a difficult process on a 2002 Honda civic), and as I was taking off the lug nuts I discovered that they had broken a third stud with a little thread left on the stud (see photo). Instead of telling me about it they apparently decided it was a better idea to put a new lug nut on to cover up the broken stud. Seems pretty irresponsible and unsafe to me given that a lug stud/nut that doesn’t have full thread engagement won’t have the same strength. I am so frustrated! Especially because replacing front lug studs on a 2002 is not a simple fix. The mechanics at this location do sloppy work and would rather blame you for their mistakes than making it right. If you need tires changed I recommend you take your business elsewhere.

Owner's response · more than 9 months ago

We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to [email protected] referencing Google, so we can investigate further. Thank you.

Charlie Powell · almost 11 months ago

The guys were great. After calling dealerships and other places I finally found the listing on Google and they could not have been more accommodating. They saved us from a Highway blowout close to closing and got us on the road and to our hotel!

Owner's response · almost 11 months ago

We are so glad you enjoyed your experience, Thank you for the positive review and we are excited to serve you again!

T. Mark Albright · 10 months ago

Had a 'specialty' ask on three small trailer tires. Aiden was most helpful getting the right sizes and cleaning the old rims before mounting. A small job, but they took the time to do it right. Thanks Pep Boys!!

Owner's response · 10 months ago

We're happy to hear you had such a great experience. We appreciate your business and hope to see you again soon!

Lorilee Fontana · 1 year ago

Love these guys. They got me in a day before my appointment, added extra things and that I wanted and still got it all done in a timely fashion. Didn’t try to upsell me on anything I didn’t need. Would highly recommend.

Owner's response · 1 year ago

Thank you for choosing Pep Boys and thank you for the 5-star rating! We’re happy we were able to deliver a great experience for you!

Nacho Libre · almost 10 months ago

Needed a new tire for my trailer. They were very helpful in finding what I needed and replacing it same day. Would definitely recommend, great customer service.

Owner's response · almost 10 months ago

Thank you for the 5-star rating! We're happy we were able to deliver a great experience for you!

Justin Smith · 11 months ago

Fantastic service! I brought my Jeep in for new brakes but after their thorough inspection, discovered my pads and rotors had plenty of future life. I really appreciate their honest feedback and are not looking to just make a sale! Thanks again Aiden and Nate!

Owner's response · 1 year ago

We appreciate the 5-star rating!! Thank you for your business!

Angela · 1 year ago

Aiden, the assistant manager, always goes above and beyond to help my entire family with our auto needs. He's knowledgeable, professional, patient and friendly. We won't go anywhere else, they treat us like family!

Owner's response · 1 year ago

Thank you for choosing Pep Boys and for the 5-Star rating. We are glad we were able to deliver a great experience. We look forward to your next visit.

Shawn Temple · 10 months ago

Philip and Aidan did a great job diagnosing my problem. Then, they communicated well to give me timeline and costs. Kind Regards, Shawn

Owner's response · 10 months ago

Thank you for the awesome feedback. We are happy you're happy. We look forward to continuing doing business with you.

Jerome R · almost 10 months ago

Aiden, the Asst. Manager here was amazing!! He really helped me out at the last minute when I needed it. 10/10!!

Owner's response · almost 10 months ago

We appreciate the 5-star rating!! Thank you for your business!

Jeff Thompson · 1 year ago

Truck brakes were squeeking, Just had my brakes changed 1 year ago. Took the truck in and Pep boys gave me an honest estimate and fixed the problem quicker and better than Brake plus

Owner's response · 1 year ago

We appreciate the 5-star rating!! Thank you for your business!

Photos

Service options

In-store shopping
Delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible toilet

Offerings

Oil change

Amenities

Mechanic
Toilets
Wi-Fi
Wi-Fi

Planning

Appointments recommended

Payments

Cheques
Debit cards
NFC mobile payments
Credit cards

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