Pep Boys

TLDR: They broke three lug studs, but tried to hide one from me, and didn’t offer to cover the cost of the repair. I’m very unimpressed. I went to the Pep Boys in Castle Rock, CO to have my tires changed. They took a LONG time to get the change done. Peeking in the garage I could see something wasn’t going right because multiple mechanics were huddled around trying to troubleshoot some problem. After they finished more than an hour later I asked if everything went okay, and the associate who helped me said they broke two lug studs (one on each front wheel) because whoever changed the tire last “cross threaded the lug nuts”. I was the one who rotated the tires last, so I know that isn’t true. And the guy didn’t even offer to cover the cost of the work I now have to do. But it gets worse. I’m now getting started on changing the lug studs (which is a difficult process on a 2002 Honda civic), and as I was taking off the lug nuts I discovered that they had broken a third stud with a little thread left on the stud (see photo). Instead of telling me about it they apparently decided it was a better idea to put a new lug nut on to cover up the broken stud. Seems pretty irresponsible and unsafe to me given that a lug stud/nut that doesn’t have full thread engagement won’t have the same strength. I am so frustrated! Especially because replacing front lug studs on a 2002 is not a simple fix. The mechanics at this location do sloppy work and would rather blame you for their mistakes than making it right. If you need tires changed I recommend you take your business elsewhere.

The guys were great. After calling dealerships and other places I finally found the listing on Google and they could not have been more accommodating. They saved us from a Highway blowout close to closing and got us on the road and to our hotel!

Had a 'specialty' ask on three small trailer tires. Aiden was most helpful getting the right sizes and cleaning the old rims before mounting. A small job, but they took the time to do it right. Thanks Pep Boys!!

Love these guys. They got me in a day before my appointment, added extra things and that I wanted and still got it all done in a timely fashion. Didn’t try to upsell me on anything I didn’t need. Would highly recommend.

Needed a new tire for my trailer. They were very helpful in finding what I needed and replacing it same day. Would definitely recommend, great customer service.

Fantastic service! I brought my Jeep in for new brakes but after their thorough inspection, discovered my pads and rotors had plenty of future life. I really appreciate their honest feedback and are not looking to just make a sale! Thanks again Aiden and Nate!

Aiden, the assistant manager, always goes above and beyond to help my entire family with our auto needs. He's knowledgeable, professional, patient and friendly. We won't go anywhere else, they treat us like family!

Philip and Aidan did a great job diagnosing my problem. Then, they communicated well to give me timeline and costs. Kind Regards, Shawn

Aiden, the Asst. Manager here was amazing!! He really helped me out at the last minute when I needed it. 10/10!!

Truck brakes were squeeking, Just had my brakes changed 1 year ago. Took the truck in and Pep boys gave me an honest estimate and fixed the problem quicker and better than Brake plus