U-Haul Neighborhood Dealer

This location is great. The people are friendly and my truck was ready when I arrived. It took me less than 10 minutes start to finish. I highly recommend this location.

I had a terrible experience with this place. On Saturday 01/21/23 I picked up a truck. Gentlemen at the counter said, that they are closed on Sunday, as long as I bring a truck by 8:00 am on Monday 01/23/23 I won’t be charged . I also told them when I was picking up a truck that I need the appliance dolly, truck and insurance. They still did put a utility dolly in it. I had a witness at the time with me. They did not remove the utility dolly and charged me an extra day when they said , I won’t be charged as long as I bring on Monday. I had a chat support with them, they asked me if I have something in writing or recording. I had a witness with me that heard everything on 01/21/23. It’s crazy and terrible dishonest experience. NOT RECOMMEND IT!

Just found out you can live in the van as long as you are not late on payment and with the way rent is I'm getting a u haul to live in when I no longer can afford rent.

Great storev.. I would recomend anyone to stop by and browse the inventory . You wouldnt know you needed something untill you see it

They must really hate doing U-Haul rentals. With the level of contempt all 3 of them showed me when I came in to pick up my trailer, you'd think I had one of their kids held hostage. The level of rude and condescending was just jaw dropping. I ended up walking out and cancelling my rental. Sorry for inconveniencing you guys with my business. Also, who closes at 4:30 in the afternoon?

One of the worst experiences I've had with Uhaul. No one would pick up their phones when I needed to ask to extend a day due to moving constraints. I proceeded to keep the truck for a few more hours than the time I had to have it back. I then received a phone call from the dealer (15 minutes before my truck had to be sent out) and he proceeded to cuss over the phone as to why his truck wasn't returned. I tried to explain that I've tried contacting them several times and even tried to chat with Uhaul. I brought the truck back and he was very rude! I'll never use Uhaul again.

Awesome service, super friendly staff will help attach your trailer. Great place for in town rentals.

Great customer service in the phone; however, they are not very good at keeping reservations. We had a reservation with a scheduled am pickup and when we got there they didn’t have the unit and told us to come back later. When we came back later they said the unit got returned to another location 40 miles away and that we are out of luck. I would have expected them to have a driver go get it and bring it to the designated rental location.

One of the worst experiences I have had. I arrived at 8am, my pickup time. Get paperwork finished by 8:15 and go outside and wait for customer service to pull up the truck. 8:30 head back inside to see where the truck is. I find out later that customer service passed off they keys and someone got confused and thought the keys were a check-in instead of a checkout. So I was charged 36$ for not getting a truck, checking in and out instantly. Customer service rents that truck to someone in line and I am left hanging until 9 am when they decide to give me a truck on their repair list. This was a 2nd rental that I was charged $57 for. 3 days later I get a revised order bringing the $57 to $83 and adding a bunch of mileage that I never drove. I call and customer service states they will refund all but the $57 charge. Later that day I get an adjusted bill bringing the original 36$ charge to 57$ and I never even rented that truck on that order. So much discord and people obviously don't know what they are doing. I still don't know how much I have been charged, it looks like my card is maxed out now due to all these pending charges. I now have 4 separate charges on my card $36.29, $57.67, $82.69 and $56.79. I contacted uhaul customer care via their website and was promised a $50 credit. I wonder if that will actually show up.

I wish I could give 0 stars this was THE WORST service I've ever used. They quoted me 95 dollars for an in town then I asked the guy about a one way (picking up in Parker and dropping off somewhere else) he quoted me 140. I asked for advise and he said to do the in town. Now they are trying to charge me 250 dollars. THIS PLACE IS THE WORST DO NOT COME HERE!!!!!! Also They don't pick up their phones ever. So good luck getting a hold of them