Advance Auto Parts
Parts & accessories for auto repair
- Kerbside pickup
- Delivery
- In-store shopping
Hours
Reviews
Summary
"Good staff and service"
"I tried customer service, a letter to the main office but no response."
"Great place, nice people."
Shout out to Sarah and Oswaldo! We came in tonight struggling with finding a specific part and they both went above and beyond to help us figure out what we needed and get it ordered. They were awesome! Highly recommend this location and thanks again to both of them!
Hello Kyle! Thank you for taking the time to write your review of our W Alameda location. We are so pleased to hear that our Team Members were helpful to you! We love helping our customers and it is nice to know when we do a good job. We hope to see you again soon and thank you again for choosing Advance Auto Parts.
09/10/22: I went back today and got my package. The employees there were soo nice! One guy in particular was just lovely to speak to. I also appreciate the comment to my review from the owner. I changed the hours on Google yesterday to reflect the correct closing time, and today I'm changing my rating from 3 to 5 stars. I will definitely go back to this store whenever my car needs anything 😊 09/09/22: I needed to pick up a UPS package from this location, so I drove here after work (+20 minutes on my commute). The hours on Google say it closes at 9 pm. When I got there, the entire store was lit up and the Open sign was on, but there was a note on the door that said that they started closing at 7 pm since 7/12/22. Why did management not update the hours on Google, turn off the lights at the store and the Open sign?! It's been almost 2 months since their hours changed 🤦♀️
![](/api/image?src=%2Fimages%2Freview%2Fp5ygh4csrffkjpitm9njmk0g.jpeg&width=288&height=144&fit=cover&position=center&background[]=0&background[]=0&background[]=0&background[]=0&quality=80&compressionLevel=9&loop=0&delay=100&crop=null&contentType=image%2Fwebp)
![](/api/image?src=%2Fimages%2Freview%2Fujxirgcrd6g5r93umkrly4i1.jpeg&width=288&height=144&fit=cover&position=center&background[]=0&background[]=0&background[]=0&background[]=0&quality=80&compressionLevel=9&loop=0&delay=100&crop=null&contentType=image%2Fwebp)
Hi, thank you for taking the time to leave feedback for our W Alameda & S Tell location. We are truly sorry that the store was closed before the posted closing time. We understand that unexpected closures are extremely frustrating for our customers, especially when no explanation is provided. Your review has been forwarded to our Field Leadership Team so that they may address this issue. Again, we apologize for the early closure of our store. We hope that in time you will give us another chance to provide you with the service that you deserve.
Harley went above and beyond to help me diagnose and repair a battery/charging issue. He absolutely has the best attitude and demeanor, and not just with me but with everyone I witnessed him interact with! This is why I drive past three other auto parts stores to go to this one, the people and service are outstanding!
Hello, Eric. Thank you for taking the time to write your review of our W Alameda location. We are so pleased to hear that your experience with us was positive! We always want to ensure we are going above and beyond for our customers to assist them with their automotive needs. We look forward to seeing you again soon and thank you again for choosing Advance Auto Parts.
This location was awesome! However, above everything else CHRISTOPHER was beyond exceptional! He was an enormous help, from helping me order a new timing belt kit because the one I picked up had missing parts. To shortly after assisting me with a return because my car decided to have other problems arise. He was very knowledgeable and made the entire process as quick and painless as it could be for me. Truly appreciate this hard-working location, and cannot praise Christopher enough for his professionalism and customer service!
Thank you for taking the time to leave this review for our West Alameda location, Andy. We are happy to hear that, Christopher, was able to go above and beyond to assist you with your automotive needs. We have forwarded this to our Field Leadership Team so that they can be recognized for their hard work. We hope to hear from you again soon and thank you again for choosing Advance Auto Parts.
Was greeted and helped throughout my entire transaction to the point where the associate helped me find the item test a couple option and even helped me install it. I was treated like a high end customer even though it was a small transaction. I highly recommend going to this Advance Auto parts.
Hello Darius, Thank you for taking the time to write your review of our W Alameda & S Tell location. We are so pleased to hear that our Team Members were friendly and helpful! We love helping our customers and it is nice to know when we do a good job. We hope to see you again soon and thank you again for choosing Advance Auto Parts.
Eli was a great help very knowledgeable and super nice guy will be returning to this location for all of my auto parts needs
Thank you for taking the time to leave this review for our W Alameda & S Teller St- Lakewood location, Christopher. We are happy to hear that, Eli, was able to go above and beyond to assist you with your automotive needs. We have forwarded this to our Field Leadership Team so that they can be recognized for their hard work. We hope to hear from you again soon and thank you again for choosing Advance Auto Parts.
Worst experience. Only customers in the store. Asked us to wait for over 10 minutes to have our battery checked. Four employees goofing off, name calling one another from the back and walking back and forth not acknowledging we were standing there. Finally, Tested and Told us they could charge battery for 35 minutes and could call us when it was ready. No call, Returned over 50 minutes later. Three employees standing outside, smoking. After 50 minutes he pulls it off the charger, checked the battery and tells us that it needs to be charged. Which would take 35 minutes. My husband said, dude you just pulled it off the charger? We just walked out. So what did they do for the 50 minutes while we were gone?!? What was next? We needed a new battery? We took our business elsewhere and it WAS fully charged. Car’s running just fine! Useless employees. We’re in the ZONE now!
Thank you for taking the time to leave this review, Kate. We are sorry to hear you did not have a pleasant experience while shopping at our Alameda Avenue location. We appreciate you letting us know so we can forward this to our Field Leadership Team and use this as a coaching opportunity. Our goal is to always ensure we are providing our customers with the friendly and professional service they deserve. We hope you would still be willing to shop at one of our Advance Auto Parts locations moving forward.
With so much other competition in town I will never buy from this particular store. Napa or O'Reilly is definitely a better option. They will do far more to help you out to make sure you can get back on the road. Definitely do not recommend this particular location.
Thank you for taking the time to leave this review, Travis. We would appreciate any additional information you have regarding your visit to our W Alameda & S Teller St - Lakewood location. We always want to ensure we are going above and beyond for our customers to assist them with their automotive needs. We hope to hear from you again soon and thank you again for choosing Advance Auto Parts.
Went into this advanced automotive store with my cash reciept in hand for literally a wimpy $15.00 dollars and the manager lied to me and said he did not bave enough money in his drawer 🙄i then I asked dor store credit he asked for my phone number which I had an account then wanted my ID which i dosnt have where in colorado have i wvwr been asked for my ID for a return when i had the reciept
Thank you for taking the time to reach out to us, Amber. We are sorry to hear you did not have a pleasant experience at our W Alameda & S Tell location. We hope that this has been resolved, but if it has not been please feel free to reach out to us directly here at the support center for assistance. We do apologize for any trouble caused by this and hope to see you again in the future.
I normally don't write reviews because it's mildly time consuming, however, this place and staff were fantastic with the battery issue I was having with my vehicle. Andy was knowledgeable, helpful, and personable. Give this dude a raise. Thanks again. I'll 100% be coming back to this location.
Thank you for taking the time to leave this 5-star review for our W Alameda & S Teller St - Lakewood location, Kevin. We are happy to hear that Andy was able to go above and beyond to assist you with your automotive needs. We have forwarded this to our Field Leadership Team so that Andy can be recognized for his hard work. We hope to hear from you again soon and thank you again for choosing Advance Auto Parts.
About
Chain stocking a wide variety of automotive parts & accessories such as batteries & oil filters.
Service options
Accessibility
Crowd
Planning
Recycling
Payments
Similar
Other nearby auto parts stores that people also search for!
![place hero](/api/image?src=%2Fimages%2Fhero%2Flenupu84hqyi2to14wpwou0r.jpeg&width=280&height=165&fit=cover&position=center&background[]=0&background[]=0&background[]=0&background[]=0&quality=80&compressionLevel=9&loop=0&delay=100&crop=null&contentType=image%2Fwebp)
![place hero](/api/image?src=%2Fimages%2Fhero%2Fwexxlmvhut4h3u0ht83pj0tp.jpeg&width=280&height=165&fit=cover&position=center&background[]=0&background[]=0&background[]=0&background[]=0&quality=80&compressionLevel=9&loop=0&delay=100&crop=null&contentType=image%2Fwebp)
![place hero](/api/image?src=%2Fimages%2Fhero%2Fmlgo2l8rbd54w7oa7abfi2yo.jpeg&width=280&height=165&fit=cover&position=center&background[]=0&background[]=0&background[]=0&background[]=0&quality=80&compressionLevel=9&loop=0&delay=100&crop=null&contentType=image%2Fwebp)
![place hero](/api/image?src=%2Fimages%2Fhero%2Fto3gli8vlw2gxs748wav5mow.jpeg&width=280&height=165&fit=cover&position=center&background[]=0&background[]=0&background[]=0&background[]=0&quality=80&compressionLevel=9&loop=0&delay=100&crop=null&contentType=image%2Fwebp)
![place hero](/api/image?src=%2Fimages%2Fhero%2Fg03245wax2xkxmiizbtiy77n.jpeg&width=280&height=165&fit=cover&position=center&background[]=0&background[]=0&background[]=0&background[]=0&quality=80&compressionLevel=9&loop=0&delay=100&crop=null&contentType=image%2Fwebp)