Advance Auto Parts
Parts & accessories for auto repair
- Kerbside pickup
- Delivery
- In-store shopping
Hours
Reviews
Summary
"Nice staff, quick service, good selection"
"Good service nice fellas and great prices"
"I needed a tow hitch and the only one that would work was a 3 piece tow package."
Kelly really helped me out with the problems I was having with my truck. Great Great Great customer service. I couldn't have ask for anything better.
Hello, Stuart. Thank you for taking the time to write your review of our Ralston and Renss location. We are so pleased to hear that our Team Member, Kelly, provided you with great service! We love helping our customers and we are glad we could Advance your day. It was an honor to serve you and we hope to serve you again soon!
These guys are great.Orderd a part and it came on time and actually less then online.Always friendly and helpful.
Thank you for taking the time to leave this 5-star review for our Ralston and Rensselaer location, Scott. We are happy to hear you were able to place your order online and pick it up in-store. It is great knowing they had all the parts you were needing for your vehicle. We hope to see you again soon at one of our Advance Auto Parts locations!
Horrible customer service! Granted I was in 40 minutes before closing time, but I had to wake up the 2 employees that were there. Neither of them could work the register/computer correctly. This was for a simple gas cap. Why would I ever think of going there for anything even a bit technical?
Cj, thank you for leaving this review of our Ralston and Renss location. We will use this information and have it forwarded to the Leadership Team of the store. It will let the store know of their shortcomings and how they can improve the customer experience. We hope in time you give the store another chance to provide you the service you deserve. Thank you for choosing Advance Auto Parts.
Chad is amazing! Great attitude very knowledgeable! Get that guy a raise. Thanks again.
Thank you for taking the time to leave this review for our Ralston and Renss location, William. We are happy to hear that, Chad, was able to go above and beyond to assist you with your automotive needs. We have forwarded this to our Field Leadership Team so that they can be recognized for their hard work. We hope to hear from you again soon and thank you again for choosing Advance Auto Parts.
Very nice people super helpful. I've been going there for years. But I do have to tell you you can get your oil and your filters 20-30 cheaper at Walmart same exact product. Sorry guys I love you to death for specialty items but you're getting a little crazy with the pricing. But definitely a customer for life for other parts usually have all parts in stock I need and we'll go out of your way to help me find them so thank you good customer service
Hello, Lee. We appreciate you leaving a review of our Ralston Road location. We love to hear feedback as it is very important to us. We do our best to keep our prices competitive for any part needed so it is helpful to hear when we miss the mark. We do offer price matches, rebates, online discounts, and our Speed Perks program for extra savings. Please feel free to continue to leave us any comments on any future visits and reach out to us directly in retail care for more information on savings. We hope in the future you will give the store another chance. We look forward to seeing you again soon and thank you again for choosing Advance Auto Parts.
There have 2 people in cashier.I arrived there 8:02pm they closed 9pm on website.when my car park front of door the boy ask costumer closed a door and she did immediately.and I show the time web show 9pm.what is that for?only allowed to come girl?omg never seen that before that poor guy talk with that girl like they are in the park.better hire who wanna work seriously.I am done this place.useless 2 employees forever.check pic.
Thank you for taking the time to leave this feedback for our Ralston Road location, Sohana. We are sorry to hear the store was closed when you arrived for assistance, and we apologize for any inconvenience. We have forwarded this review to our Field Leadership Team so we can be made aware of your experience and to investigate further why the store closed. We hope you are willing to give us another chance to assist you and thank you for choosing Advance Auto Parts.
Ordered a online pick up cause it was by my work and I work over nights get a call saying we may close at six when online it says 9pm cool must be for the day show up at 8pm the next day with the employees still inside. Door is locked and I'm driving around at night with one headlight during my short lunch break. And all i got was sorry our tills are already put away through the glass. I will stick to my towns Advanced next time.
Hello, Christopher. Thank you for taking the time to write your review of our 13th at Ralston and Renss location. We are sorry to hear that your experience with us was not great. We do our best to communicate our hours effectively and we apologize if we missed the mark here. We have notified our Field Leadership team of your feedback and they will take all necessary action. We appreciate you bringing this to our attention, and we hope that you will give our store another chance to properly serve you in the future.
I got there at opening. They were able to help me quickly and both Les and I'm sorry I didn't catch the woman's name that helped me but they were both friendly and got what I needed and had me in my way.
Thank you for leaving a positive review for your local Advance Auto Parts.
Friendly and helpful for dropping off batteries and purchasing new marine batteries.
Thank you for the positive review, Evan. We are happy to hear our Team Members were friendly and able to assist you with getting the correct batteries for your vehicle. It is great knowing they are going above and beyond for our customers! We hope to hear from you again soon and thank you again for choosing Advance Auto Parts.
They had what I needed and good customer service
Hello, Ariya. Thank you for taking the time to write your 5-star review of our Ralston and Rensselaer location. We are so pleased to hear that our store had what you needed and that our Team Members provided you with great service! We do our best to keep our inventory stocked and assist our customers so it is nice to know when we do a good job. We hope to see you again soon and thank you again for choosing Advance Auto Parts.
About
Chain stocking a wide variety of automotive parts & accessories such as batteries & oil filters.
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