Reviews
Summary
"Horrendous staff and customer service"
"Horrible customer service and no knowledge of banking?"
"Thanks for nothing Nic and the manager working with him today."
I went to cash a check that required a phone call to be made and was told to go elsewhere. I went to another branch and they were happy to help. Thanks for nothing Nic and the manager working with him today. Is this how you train your people #keybank?
Hi Justin: I'm sorry to hear you didn't have a great experience at this branch. I have forwarded this information to our Branch Experience Team for review. Thanks for taking the time to provide your feedback, we appreciate it.
Sarah Rau was amazing! She went above and beyond to accommodate us. We’ll take our business to Key Bank because of her!
Thank you, for your Fairview Branch experience feedback. Use the red key! ^JL
Well they got 2 stars for a reason. Horrible customer service and no knowledge of banking? Just ignored my whole question
Hi Randy, please provide additional information on your branch experience, send us an email at [email protected] including case #76061 and your full name. Thank you.
I just moved here to Colorado and was in this Strip Mall over the weekend and needed some cash, I was amazed that Key Bank charges $4 to withdraw Money at their ATM. I thought BOA was a corrupt organization, but $4 charge ATM service is highway robbery as well. Thank god I saw the Credit union right across the parking lot and was charged half that. Needles to say I am giving my business to The credit Union. Key Bank, hopefully you will go the way of WAMU.
Tried calling this branch at 4:34pm on Tuesday and it rang 4 times and disconnected. No voicemail, no nothing. I always have issues at this branch going back many years.
Hi Jeff - That is definitely not the type of experience we strive for here at Key. We will be sure to forward t his to our branch experience team. If you have more details to share please send an email to [email protected]. Thank you. ^JF
Requested an additional credit card for my son on July 17th and have had nothing but problems trying to get it. I still don't have it as of today.
Hi Lynn: I'm sorry to hear this and if you would send an email to [email protected] I'd be happy to look into this for you. Please include your contact info so I can call you. ^LH
Moved to CO from MI and have had great experiences with the individuals who work at this branch.
Thank you, for your Branch experience feedback Claire. Use the red key! ^JL
Worst bank EVER!!! My biggest mistake ever was banking with Key!!
Hello Jaden, What happened to make you feel this way? If you'd like to provide any info, please send an email to [email protected] including your full name, phone # along with some detail of what happened, and we'll be in touch. Also, please reference case #60757. Thanks! ^LH
key Bank is due for a huge lawsuit for unfair overdrafts. I'll be there
Karl, we would be happy to review your account, by going over your debits/credits and available balance at the time of the transactions. Send us your full account name with a contact phone number and zip code to [email protected] Thank you. ^JL
Richard was extraordinarily helpful thank you!
Thanks for the review, Craig! We'll be sure to share your compliment with Richard. If you ever need anything, just let us know! ^ JJ
Accessibility
0.21 miles
0.23 miles
0.29 miles
0.31 miles