place hero
3626 E Highlands Ranch Pkwy Unit 210 Ste 210, Highlands Ranch, CO, 80126, United States
Closed · Opens at 9 AM Mon
key.com
+17203442000
Make an appointmenttimetrade.com
Saturday
Closed
Sunday
Closed
Monday
9 AM - 6 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM

Reviews

5
33%4
0%3
0%2
17%1
50%
2.5
12 reviews

Summary

"Horrendous staff and customer service"

"Horrible customer service and no knowledge of banking?"

"Thanks for nothing Nic and the manager working with him today."

Justin Sparks · more than 6 years ago

I went to cash a check that required a phone call to be made and was told to go elsewhere. I went to another branch and they were happy to help. Thanks for nothing Nic and the manager working with him today. Is this how you train your people #keybank?

Owner's response · more than 6 years ago

Hi Justin: I'm sorry to hear you didn't have a great experience at this branch. I have forwarded this information to our Branch Experience Team for review. Thanks for taking the time to provide your feedback, we appreciate it.

Diganta Adhikari · more than 4 years ago

Sarah Rau was amazing! She went above and beyond to accommodate us. We’ll take our business to Key Bank because of her!

Owner's response · more than 4 years ago

Thank you, for your Fairview Branch experience feedback. Use the red key! ^JL

Randy Leblanc · 2 years ago

Well they got 2 stars for a reason. Horrible customer service and no knowledge of banking? Just ignored my whole question

Owner's response · 2 years ago

Hi Randy, please provide additional information on your branch experience, send us an email at [email protected] including case #76061 and your full name. Thank you.

Fernando Diaque · 11 years ago

I just moved here to Colorado and was in this Strip Mall over the weekend and needed some cash, I was amazed that Key Bank charges $4 to withdraw Money at their ATM. I thought BOA was a corrupt organization, but $4 charge ATM service is highway robbery as well. Thank god I saw the Credit union right across the parking lot and was charged half that. Needles to say I am giving my business to The credit Union. Key Bank, hopefully you will go the way of WAMU.

Jeff Tomczak · more than 5 years ago

Tried calling this branch at 4:34pm on Tuesday and it rang 4 times and disconnected. No voicemail, no nothing. I always have issues at this branch going back many years.

Owner's response · more than 5 years ago

Hi Jeff - That is definitely not the type of experience we strive for here at Key. We will be sure to forward t his to our branch experience team. If you have more details to share please send an email to [email protected]. Thank you. ^JF

Lynn M · almost 6 years ago

Requested an additional credit card for my son on July 17th and have had nothing but problems trying to get it. I still don't have it as of today.

Owner's response · almost 6 years ago

Hi Lynn: I'm sorry to hear this and if you would send an email to [email protected] I'd be happy to look into this for you. Please include your contact info so I can call you. ^LH

Claire Guthrie · more than 5 years ago

Moved to CO from MI and have had great experiences with the individuals who work at this branch.

Owner's response · more than 5 years ago

Thank you, for your Branch experience feedback Claire. Use the red key! ^JL

Jaden Adler · 3 years ago

Worst bank EVER!!! My biggest mistake ever was banking with Key!!

Owner's response · 3 years ago

Hello Jaden, What happened to make you feel this way? If you'd like to provide any info, please send an email to [email protected] including your full name, phone # along with some detail of what happened, and we'll be in touch. Also, please reference case #60757. Thanks! ^LH

karl hollinger · 4 years ago

key Bank is due for a huge lawsuit for unfair overdrafts. I'll be there

Owner's response · 4 years ago

Karl, we would be happy to review your account, by going over your debits/credits and available balance at the time of the transactions. Send us your full account name with a contact phone number and zip code to [email protected] Thank you. ^JL

Craig Marshall · almost 5 years ago

Richard was extraordinarily helpful thank you!

Owner's response · almost 5 years ago

Thanks for the review, Craig! We'll be sure to share your compliment with Richard. If you ever need anything, just let us know! ^ JJ

Photos

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

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