Wells Fargo Bank

Julius is amazing. His customer service and smile makes my trip to the bank so nice. He is great at helping and answering any questions or concerns I have. He makes sure that I have all I need before leaving everytime. Shawn is great his customer service and conversation is wonderful THESE 2 GENTLEMAN ALWAYS HELP ME WHEN I NEED HELP PLEASE DONT LOSE THEM

Wells Fargo at this location will also get reviews removed. I left one last month & now it’s gone. At least they could have attempted to follow up. Maybe because the review was in part due to a subcontracted person. They could have informed me of the name of the company he worked so I could leave a review for an cruel & unprofessional man who clearly needs help. His behavior was scary & I wouldn’t be surprised if he hurt someone based on his reactions

Wanted to use drive thru, but no Open signs on any lanes. Went inside and employee in lobby said he'd tell someone about it. That's fine. What is not however, is the inside teller refusing to complete a deposit transaction of a check payable to both my wife and I, endorsed by us both, into our joint account. My wife has made deposits identical to this one at several WF branches. I just called the E. Colfax Ave branch phone and message says no one is available at this time (it's mid-day btw). So I call a different branch on S. Monaco Parkway who said that both account holders need not be present to deposit, so I'll now be heading there. Way to go Yosemite/Colfax branch!

Needed information for an account that I had closed over 5 years ago. When no information was available, the gentleman helping me actually called corporate headquarters and they got the information even though I didn't have the account number. Thank you for your time, help, and professional demeanor.

OMG!!! The bank was clean. Plenty of tellers to help customers. All the tellers were very friendly and helpful,and patience

The worst customer service ever. Called and stated you do not need an appt for certain account help, and we arrive and we can't get what we need done, though several bankers were walking around not helping anyone, including one that had helped us previously. The tall, fat, male manager was dismissive and very unhelpful, while a female manager at least spoke to us, asked if we'd been helped, tried to find someone, and communicated with us... though no one was at her desk the entire time we were there, at least she responded different than the man. Every time I've taken my mother to that location, we are treated like that. It is obvious, if you are not hispanic, they will not help you the same. This location only has hispanic employees and they cater to customers that look like them. I refuse to take her to that location again! Glad I do not bank at Wells Fargo and I bank with more reputable, customer friendly, niche banks!! Avoid this location if you can.

I went through the drive thru and was harassed by the guy in the wheelchair who is always there because I couldn't afford to help him out, no one at this branch answers the phone. So I guess you guys don't have a problem with letting people harass your customers at the drive thru as this happens every time I go through here with different people walking up to you while making transactions. Wells Fargo and this branch in particular is a joke.

I helped a refugee family with a banking issue at the Yosemite branch on 7-14-22. The Wells Fargo personal banker we met with, Mario Hinostroza, solved the issue with patience, professionalism and courtesy. We were extremely pleased with this experience.

Worst customer service! I went in to make a wire transfer and the lady at the door, Mary, told me to take a seat. So I went sit down and waited for almost 40 minutes, then realized people came after me has already been helped. So I went up to her and ask what’s going on, she basically shouted back saying I told you you need to make an appointment. If she had told me that, I would have left and come back with an appointment. People need to learn to admit your mistake and apologize.

Gave them my Id and card for Wells Fargo to deposit my check and they somehow put my money in someone else’s account and then tried say it was my fault as if I gave them the wrong card.. lol sounds fishy to me but whatever don’t let Irene handle your info in the drive through