Wells Fargo Bank

My renter has contacted the bank TWICE to make sure they allow me to cash her checks. They STILL won’t do it! Unless they can reach her by phone….mid morning……while she is TEACHING school. Beyond ridiculous! Absolute pain. And THIS is why I will never open a Wells Fargo account of any kind!

The tellers at this location are absolutley horrible. They're rude, rushed, and clearly don't care. I'm talking about the lead teller and a younger blonde one also. Really bad customer service. I'll be moving my accounts elsewhere. I'm guessing the branch manager is the to blame for this becuase this location has steadily gone WAY DOWN IN SERVICE QUALITY. If HE actually cared, he's make some changes and provide customer service training.

Line out the door of people with 4 tellers standing behind only 2 working. So ridiculous!! Anticipate a lunch rush and have everyone working. Why are people standing and staring in the back.

Last time I was in the Parker bank location I inquired if I brought some bank checks that I no longer use, if they could shred/destroy. During my last visit to the Parker location I dropped off the checks and received some bad attitude from 2 tellers/lead. Every time I go to this location the line is ridiculous. I’ll see 2 to 3 employees not at teller windows and chatting. Wells Fargo clearly does not care about their customer service anymore. No wonder this location has such bad reviews. No one is minding the store.

I was there to just get some change, I couldn't find my account number and asked them to search 7-11 and get account number but she insists that o have to have account number, no wonder I changed my bank to Chase

Thief's! My mother passed and I tried to close the accounts, they wouldn’t let me because I couldn’t come in on their time because I have a job! Wells Fargo denied me closing my deceased mothers accounts after 4pm! Are you kidding? Don’t go here and the staff is rude!! DECEASED MOTHER AND THEY WON'T HELP ME. I followed their response from my post below and still these people will not assist me unless I come back into the branch during their time frame. They are wanting an estate affidavit to close the accounts. All the accounts are at Zero Balance. I transferred all the money out since they didn't want to give it to me and now I am trying to close them with zero money and they still will not assist me. My mom is gone and this should be the least of my worries but no, Wells Fargo makes it so hard to do anything. They have transferred me three times and never responded to my email. Wow.. You just keep up the great service! Nice Job. So sad...

Customer service here has been bad for a while. Lines are always very long. High withdrawal ATMs inside the store rarely work. $1000 withdrawal limit in the commercial lane in the drive-through. Feels like they’re holding your money hostage. Ridiculous. Bankers not available, only able to discuss select services in branch. I am a premier account holder & do not get appropriate service from this branch

I have called the phone number five times today. The voice recording says “this number doesn’t accept voicemails. Goodbye”. Wow… could it be more unprofessional?

Why is there no way to call this bank! I was told to call to confirm an appointment, I call at 9:05 right when they open. No one answers. Instead, the stupid auto voice comes on and transfers me to the main general customer service, and after another 4 minutes of nonsense, puts me in a queue to wait "an estimated 10 minutes". Is it that hard to have a direct number to the bank to call and speak to someone at the local office? Especially when they tell you to do as such? Horrible horrible customer service

Wells Fargo could be a good bank but only if managed well. The staff at this branch flips over like pancakes. It’s impossible to establish relations. The new branch manager Tony Gelba is just a tool. I have 3 business banking here for 7 plus years. Had a large insurance check written to my company and one of my clients that lives in Florida whom also has an account with Wells Fargo. Our joint client had already endorsed the check and the Manager refused to look up in his computer to give her a call to verify her information to deposit my check. He claimed my client and I had to walk into the branch together or have a joint account. I was like:” so you want me to fly to Florida now to cash a check that is written to me? Further more I have record of the same client depositing another large check on my account two months prior. The tool refused to look into that too. I mean a total lack of common sense and willingness to work. This guy has no business being a manager let alone managing my money. I was ready to close all my accounts but right after the unpleasant encounter in Parker, I right away went to the Lone tree branch where they actually use their brains and the manager there did what Tony Gelba in Parker should have done. She looked up the information, called the client and asked her a few questions to verify her identity and cashed my check. Parker Branch will never see us again. This branch needs some serious help. I’d rather travel 15 extra minutes to the Lone Tree branch to see Laura and Marianne. They know how to retain and treat clients over there.