KeyBank

Just closed out my personal and business accts. The fees are ridiculous. When I opened my accounts I was told there would be no fees and they would be waived. I don't recommend doing business at all here. Very upset at the fees they charged and wouldn't refund. Bad business!!

I have banked at most of the major banks in the area, and every time I have gone to this Key Bank, I've had only good experiences and wonderful customer service. I went in to set up a new account, and was greeted by a super nice young woman, named Shannon, who honestly couldn't of been nicer. But she wasn't nice in a fake or forced way, like you can tell when people do that just because they want your business. Throughout the whole time I was there, she was professional, and was so helpful. She answered all of the questions I had, she was very smart and knowledgeable, but didn't look down on me, or get annoyed by how many questions I asked. I usually ask a lot of questions, sometimes even when I know the answer, but I am trying to see if they actually know what they are talking about, or reading from a script, and Shannon definitely knew what she was talking about, and didn't have to look anything up, or ask anybody else there. I never felt rushed, or pushed to hurry up and make a decision. These days, great customer service is getting harder and harder to come by, so when I do receive excellent customer service, I want to make sure it is recognized. I get so sick of going in to a bank to make a withdrawal, or deposit money, and the tellers trying to upsell me on something, especially when I say "I just need to make a deposit, and that is it," but that has never happened to me at this Key Bank. I will continue to bank here just because I have always received excellent service from Shannon. Thank you Shannon for being a nice person, and being great at your job, I appreciate it.

This is the 5fth time I had to go to the Parker branch which is really bad I want to make a formal complaint about this branch and how unprofessional they are. I opened a "hassle-free" account here and all I have had is problems just to obtain the basic stuff. The person who opened my account did so many errors and we have been contacted several times to submit either my social security card or to confirm information that I already provided, my debit card never arrived to my house and it finally arrived after I went to the branch 4 times. I still have not received the money from the promotion that was offered when I opened the account. I received a direct deposit within 60 days of opening the account and the money is not yet in my account. Either no one knows how to do it or no one cares but everytime I go to the bank in Parker I receive the same answer, that the promo was not there and that they will call me later with more information and I never received the call. I just want to have an account that gives me everything that was offered to me and after that don't go to the bank again and only use the app for banking, that is what I think is hassle free. Never open an account here. I will be closing my account soon this bank is a joke

Good bank, friendly people. If the teller is busy an account manager will handle deposits so you don't need to wait.

Sat in the drive thru for over 10 minutes and still nobody acknowledged me. Finally I called inside and asked her to send my card back! The teller said they were backed up. I understand, but next time greet your customer!!!!

After seeing the other reviews on here, I was surprised to have somewhat similar personal interactions the first couple times I went there. However I was very surprised seeing reviews saying they didn’t do their job because that does not match any experience I’ve had there. They weren’t overly friendly to me at first, but they were professional and never had a problem helping me with exactly what I came in for, which could sometimes be tedious jobs. Over a few weeks, they have gotten to know who I am and crack jokes when I walk in and even remember personal things about me! I think people are quick to judge off of a one time experience. At first, I didn’t feel overly welcomed in, but I also didn’t feel like they didn’t want me there either. Now after I’ve been in there just a handful of times, I am happy to go and see my girls!

I had a wonderful experience. Quiche was my banker. She was extremely knowledgeable and professional. Explained everything thoroughly. The manager, Natalia came and sat in with us too. I felt special and appreciated. I would recommend this branch to anyone.

I waited 45 minutes to deposit and cash checks as the 2 “financial consultants “ worked with folks who had complex banking transactions. And the bank manager worked with another client for over an hour!!!There were zero, nada, zip cashiers at the counter. Folks in the drive thru were not serviced and their money was locked in tubes as no one was available to help them! This place is a mess. After 15 plus years ( personal checking, savings, and biz account) with this bank in different states, I am done and closing all accounts. Who needs a financial consultant to deposit/withdraw money to personal or biz accounts?? The are so many banking choices in and around Parker; who needs Key Bank? Not me. Carolyn Pierce

The Acting branch manager Denise was an absolute nightmare, mean, absolutely awful. If this bank doesn’t get rid of her, they are going to lose customers left and right. Brian was kinda helpful. However, I suggest you don’t bank with them at all. Or, expect poor customer service and a horrific experience!

Lies , Lies and Lies all around, they send you promotional letters and say it will be done, upon opening account nothing shows up, and the rep says "No guarantee" for the promotional credit, if we want promotional credit can open a new account ..... B.S. Stay away. Just a bogus play to increase # accounts.