place hero

Wells Fargo Bank

    1905 S Wadsworth Blvd, Lakewood, CO, 80227, United States
    Open 路 Closes at 5 PM
    wellsfargo.com
    +13039899512

    Hours

    6a
    8a
    10a
    12p
    2p
    4p
    6p
    8p
    10p
    Monday
    9 AM - 5 PM
    Tuesday
    9 AM - 5 PM
    Wednesday
    9 AM - 5 PM
    Thursday
    9 AM - 5 PM
    Friday
    9 AM - 5 PM
    Saturday
    Closed
    Sunday
    Closed
    Monday
    Open 24 hours
    Tuesday
    Open 24 hours
    Wednesday
    Open 24 hours
    Thursday
    Open 24 hours
    Friday
    Open 24 hours
    Saturday
    Open 24 hours
    Sunday
    Open 24 hours

    Reviews

    5
    34%4
    2%3
    5%2
    0%1
    59%
    2.5
    41 reviews

    Summary

    "This is a pretty small branch but the bankers are all very kind and helpful."

    "When I went there, I was asked to sit and wait for a banker."

    "The staff is very professional/ friendly & got me in and out very quickly!"

    Dan C.almost 7 months ago

    Went here to cash a check from Allstate as a non bankee. There was 5 people (higher ups from their perceived elevated appearances) talking in a cubicle at entrance, there was construction ongoing in the building of drilling desks at 9am mountain next to this group. Rep required a debit card and ID with my personal info to cash. I asked them about the PII information they were keeping and their policies of PII (Well's Fargo had a recent data breach exposing customer information). Rep had no idea what that meant, I engaged the group of "managers" JUST WANTING TO KNOW THEI POLICY OF KEEPING PII safe, she could not provide any info on the matter. Walked outside and not more than 50 ft to the left was , I kid you not" 50 +syringes in a pile next to the building by a telecom box. That's my experience...I ask anyone to check the spot and it is un-deniable in terms of accuracy.

    Owner's responsealmost 7 months ago

    I'm sorry to hear about your experience at this location. We want to learn and improve from this feedback, and I'll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include a link to your review on this Wells Fargo location as well. -Amanda

    Greg Taft2 years ago

    They don't take walk-ins to open or close an account. You have to schedule an appointment online. Why do I do business with Wells Fargo? Could you imagine being a brand new customer? They must be completely clueless as to how to attract and retain customers. Update: I tried scheduling an appointment as I am an existing customer. I tried to do it over the phone...twice...both times I was transferred and the phone went silent and they hung up. I then tried from my account on Google Chrome...no luck, then Microsoft Edge...no luck. Each time it goes to the page and just "spins". Finally I could schedule an appointment from the app. What a terrible company to do business with...lots of banks want your business, go elsewhere!

    Owner's response2 years ago

    I'm sorry we didn't provide the customer experience you expect from us. I鈥檇 like to learn more about your visit. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

    Malcolm Sondock1 year ago

    Waited 15 minutes. 4 people working only had one person helping customers. Absolutely ridiculous but about right for the company. Can鈥檛 wait to switch banks Wells Fargo sucks!

    Owner's response1 year ago

    I'm disappointed to read your review, and I'd like to hear more about your experience with the associates at this location. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and a link to this Google review. I assure you I鈥檒l do my best to address your concerns. Thank you. -Isaiah

    Balmost 2 years ago

    Terrible customer service. I was dealing with a fraud situation and was advised to head to a local branch to fill out an affidavit. When I showed up, the teller indicated an appointment was required. After multiple back and forths through the teller with the manager refusing to come out, I demanded a direct conversation, not a used car salesman treatment. He emerged with significant attitude as if my fraud problem was my own, not theirs. He advised me to make an appointment through the app or call another branch. He refused to facilitate. When the app failed, he said I should use my computer at home. In other words, don't bother him with my problems. To add to his service woes, he tried to shame me by saying there was a long line behind me that needed help. I've substantial funds at WF, have had multiple mortgages with them...but every interaction has been hell. This has become the final hell. How you failed to address your systemic service woes in the past 5 years is beyond me. You are a service provider, plain and simple. There are many other providers. At this rate, time will write your corporate obituary...in the not too distant future.

    Owner's responsealmost 2 years ago

    Your post concerns me, and I'd like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Casey, Wells Fargo HL Social

    S Hmore than 1 year ago

    Took time off from work for my appointment. When I went there, I was asked to sit and wait for a banker. No one came to help me even after 15 minutes and I left because I had to go back to work. Unfortunately, it was not the first time that this happened with WF. I had another appointment while ago at another branch and left after waiting for 30 mins because the banker who was supposed to help me didn鈥檛 show up and other bankers didn鈥檛 try to help. This has never happened to me in other banks.

    Owner's responsemore than 1 year ago

    Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

    Isabel Camposmore than 2 years ago

    Manager Ricardo doesn鈥檛 seem to care about customers, very rude. Wells Fargo is the only bank that that requires you to have an appointment to make a simple domestic wire that takes less than 15 mins. Moving to US bank and Key bank , 1000 times better customer service and employees with more knowledge.

    Owner's responsemore than 2 years ago

    Hello, Isabel. I鈥檓 truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

    Cheryl Donovanmore than 1 year ago

    I needed to go to 3 places on RTD. I saw Wells Fargo first. Business concluded; I decided to wait for bus inside, cooler. Bus was early and it breazed right on by. A very long wait for next bus. And very HOT outside!

    Owner's responsemore than 1 year ago

    Hi, Cheryl. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

    Mr Zr1 year ago

    I DON'T RECOMMEND THIS BANK AT ALL! PEOPLE DONT WASTE YOUR TIME! THEY NEVER AWNSER THE PHONE AND POOR SERVICE IN PERSON 馃毇馃毇 NOT RECOMMEND AT ALL 馃毇馃毇

    Owner's response1 year ago

    Hello. I'm sorry you've had a frustrating experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please send an email with further details to [email protected] with your full name, phone number, and address (no account numbers). Thanks so much. -Angie

    Christopher Fullermore than 6 years ago

    This Wells Fargo is absolutely pathetic! Their tellers are okay but their bankers are absolutely rude. They are there to provide customer service for someone looking for banking services and yet make someone wait nearly 10 minutes while they sit having a personal conversation among themselves. Then once you are helped they do not listen and are very smug to you. I have worked in customer service for years and have managed customer service teams and this behavior would absolutely be unacceptable!

    Izzy Smith1 year ago

    If you need a live person to answer the phone don鈥檛 bother. This branch does NOT answer their phones!

    Owner's response1 year ago

    Hi, Izzy. I'm sorry you've had a difficult experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please send a link to your review, full name, phone number, address, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -AJ

    Photos

    Accessibility

    Wheelchair-accessible car park
    Wheelchair-accessible entrance

    Similar

    Other nearby banks that people also search for!

    place hero0.08 miles
    place hero0.14 miles
    KeyBank
    28
    Bank, ATM, Mortgage lender
    place hero1.59 miles
    Bellco Credit Union
    90
    Credit union, ATM, Bank, Mortgage lender
    place hero1.70 miles
    FirstBank
    34
    Bank, ATM, Financial institution