"This location has personable staff that are very friendly."
"Thank you Brandon your work reflects your customers you do a fantastic job!"
"Personal banker Brandon was patient and extremely helpful."
Go ahead and save yourself the time and energy and do not ever visit this KeyBank location. I'm not sure I've ever actually been able to use the ATM here because there's always some new catastrophic event preventing it from functioning. Today it was blocked by a paving crew and completely unable to be used. I think it's probably time for me to switch to a new bank because banking with KeyBank has become a very infuriating experience every single time I try to do it.
Hello Jess thank you for your feedback. Please know we have sent your concerns to our branch management team for review. If you have any additional concerns feel free to email us at [email protected] and reference case #92779. Thank you. ^PR
The ATM at most locations is always broke, and if you're in a hurry don't even try to go in. Ever since Key made the awesome decision to do away with teller lines you're gonna be waiting, a while. Key is without a doubt the least efficient bank in the metro area. Go on in and wait in line for a quick deposit when a business is in there doing their daily deposit and tying up the one or two people they have helping people.
Hi Jason, Thank you for this information. We have forwarded your concerns to the Branch Management Team. Please reach out to us at [email protected] if you have any additional concerns or questions. Please reference case # 86553 in your subject line. Thanks ^DR
The old lady who they thought could help said the customer service line was liars I went for a document that the costumer service line said I can obtain from a branch, she said they were liars. I called them back and now have to go back to the branch because they have that document that lady needs to retire or learn how she can better help people.
Good Afternoon, please email details of what happened (no account numbers) to [email protected] and reference case# 88539 in the subject line. Please also include your full name, billing ZIP code and phone number. We can have the appropriate area reach out to you for assistance. Thank you!^CH
Friendly and knowledgeable staff, nice Christmas decorations and ambiance for the holiday season, and an overall very good experience. 10/10 would recommend to anyone who needs to go to a bank for any purposes.
Hello Linden, thank you so much for the 5-star rating and review! We hope you have a great day! ^PR
I have been banking at this bank since 1976. I have seen the bank change over the last 43 years. The best customer service I have ever received during the last 43 years has been provided by Brandon Vigil. Brandon is always pleasant to work with, knowledgeable, and helpful!! Brandon goes above and beyond to make sure that any questions, problems, or issues that ever come up are resolved to my satisfaction in a timely manner!! I can’t speak highly enough about Brandon and his customer service!!!
Thanks for taking the time to submit a review, Richard! We're glad to haer that Brandon is providing the exceptional service we expect. ^ JJ
Do not like this bank! I will never use them! Any other bank is better! One teller in there at least made me smile but the one that worked on my transaction was awful! I left with a bad taste in my mouth and now worried about my own identity being stolen!
Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 74080. Our Escalation Team will contact you within 2 to 3 business days to look into what happened. Thank you.^CH
This 5 star is for Brandon. Brandon is very helpful, kind, and great customer service skills. He is the one who should be a manager. He is very professional and friendly to the customers. Thank you Brandon your work reflects your customers you do a fantastic job!
Good morning Debbie! Thank you for the kind words about Brandon. We will be sure to pass them along. Thank you for being a valued KeyBank client. We hope you have a fantastic weekend!. ^JF
Brandon is amazing! I am getting married soon and his knowledge of banking and finances have truly helped my fiancé and I start our journey together with a solid financial plan.
Thanks for taking the time to write a review, Najah! We're so happy to hear about this experience you had. ^ JJ
This location is amazing with awesome staff. Brandon was able to make me feel very comfortable about the decision i made. Keep up your awesome personality Brandon you ROCK!!!
Good Morning Ruth, thank you very much for taking the time to post this great review! We will forward your compliment to the branch and make sure that Brendon gets recognized. Thank you again and have a great day!^CH
Had the best experience with a bank in a long time, Brandon Vigil Personal Banker was not only knowledgeable but also kind and empathetic, i would highly recommend seeing him for any banking needs!
Hi Shannon! We are happy to hear that you had a great experience with Brandon. We are glad to have you as a KeyBank client, and look forward to many more years. Have a great week end! ^JF