Hours
Reviews
Summary
"Great service, especially at this location."
"The staff is, with a couple notable exceptions, extremely rude and unhelpful."
"⁰The service has always been great and personal."
Good bank. Great service. Better hours than most.
We had a wonderful experience at Wells Fargo bank with our personal banker James Goudy. He was patient and kind, and very perseverant. He did not stop till he solved all our issues. We would definitely recommend James and this Wells Fargo branch to anyone.
This is great to see, Debbie! Thanks so much for taking the time to share. -Casey, Wells Fargo HL Social
The person who helped me was very nice. I was trying to get automatic payments removed from my mortgage. However, they couldn't help me. I asked for the direct number for the mortgage department which I had at home so I could call right away, and was given the general customer service number. Didn't really get much help. But usually I would 5star. My branch in Highlands Ranch always goes above and beyond!
I'm sorry to hear about your experience at this location. We want to learn and improve from this feedback, and I'll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include a link to your review on a Wells Fargo location as well. Thank you for your time. -Juju
God knows commercial banks, especially the big four, aren’t know for their outstanding customer service. But, that’s exactly what I received from Dylan (PB) and Tina (Branch Manager). Thanks for your persistence.
Thanks for taking the time to review this branch, Andrew, and we appreciate your feedback. Thank you for being a Wells Fargo customer. –Angel
Bad customer service at this specific branch. Needed to meet with a banker. Telller was nice and told us we could meet a banker and thst we were next in line. Another customer walks up afterwards to the teller is told something similarly and tbey are also asked to wait. Then we are skipped and they are attended to. This branch staff lacks the service mindset I have seen in other branches and need multiple levels of basic customers service training.
Thank you for bringing this to our attention, Anand. I am sorry to hear about your experience at our branch and I will forward your feedback about your experience to the appropriate team. Please send me an email at [email protected], including your full name, phone number, and the link to this Google review (no account numbers). I look forward to addressing your concerns. -Isaiah
Best customer service EVER! No other branch picked up the phone and we’re willing to accommodate our needs for banking services. Chris was the guy who helped us. Overall, amazing service! Which is very hard to find in today’s day and age. Great job!
This is great to see, Colin! I'll make sure your feedback is forwarded to Chris and his manager. -Casey, Wells Fargo HL Social
If you are visiting to do something simple, such as withdraws and deposits or currency conversion, this branch is great. Friendly service for sure. They do try to "find out" the harder stuff by asking each other if they do not know, but you honestly will find better assistance for the more difficult things elsewhere. Anything besides the very basic "by the book" things, you will be redirected elsewhere (including a post office for notary work when they are a notary here).
We appreciate your feedback, Amanda. If you have any questions or concerns, please contact us directly at [email protected] with your Google username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social
This is by far one of the quickest and most friendly Wells Fargo locations. Each teller is always pleasant and helpful. Especially Savannah! And everyone form tellers and above are attentive and quick to get people helped when they’re busier.
It’s wonderful to see that you’ve had such positive experiences with Savannah and our other team members. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social
This institution needs to be permanently closed and have criminal charges filed against it for fraud and theft Still financially screwed by Wells Fargo - they are of the poorest character of people
Hi, Robert. I'm sorry you feel this way and I’d like to learn more about your concerns. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social
I have a business checking account with this Wells Fargo branch. The staff has always been beyond courteous to me. In fact, when I started my business I had two business accounts - one with Wells Fargo, and another with a different bank. I was testing the waters, so to speak. The other bank made errors and had hours inconvenient to me as a business owner. I closed that account and kept only my Wells Fargo account because of their superior service and convenience.
