U.S. Bank Branch

Best banking experience I’ve ever had! I came to this branch to open a business account. Leslie helped me open my account, and she let me know that she’s only opened a few business accounts and she may have to grab her manager for help on some things, I appreciated that! Each time Alex, the manager came over he was very helpful and kind, and kept letting Leslie know how amazing of a job she was doing, and the process was quick and easy. It was very reassuring to be in such a kind happy environment. Thank you Leslie, Alex, and US Bank for such a wonderful experience!

Nick helped me set up a savings and checking account and super professional and relatable. It's nice knowing I can put money into a bank where they're not going to steal my money, and the people are super friendly.

Fatima is one of the rudest bankers I have ever dealt with. Not only is she condescending but will belittle you. I honestly don’t know how she was hired at all to work with costumer service. On top of all this, she was not willing to provide any type of assistance or help. I’m honestly surprised she has a job like this one considering her ugly attitude. I recommend going somewhere else.

Colorado Secretary of State website says a notary can accept a drivers license that is expired by one year or less. This branch refused to notarize a document because the disabled elderly man’s ID was a few months old, causing major issues. The elderly couple could barely get themselves there to begin with and this branch was no help in getting their needs met. That couple has used US Bank for 50 years. Other banks I spoke to afterwards were willing to do it but nope not this US Bank.

they lose the receipts when the depository is used. it does not provide you with information necessary to clarify the status of your deposits. and never has staff.

Stephanie at this location is top notch! She helped us get our accounts in order!

Worst branch ever. Their drive thru is never open and when I politely asked one of the 3 tellers inside why they couldn’t have their drive thru open she claimed it was because they were short staffed. I understand this pandemic has taken its toll on staffing everywhere, but to have 3 tellers inside and not one of them can work the drive thru makes no sense. There was also another employee sitting on his phone in the main part of the bank. I’m sure he’s there for loans and such but the teller, who rudely explained why they didn’t have the drive thru open, Stephanie G., said she was also serving as back-up for him. As he sat on his phone. Poor management, poor customer service. This event alone would not be enough to warrant a review like this, but throughout the years this has been a resonating theme with this branch.

I have always had a great experience at this branch, everyone is always very nice and professional. I unfortunately had to close my account because I moved to another state. Michael was extremely helpful and went above and beyond to assist me.

Slow and inattentive service. I was visiting to get $2700 worth of Cashiers checks to pay rent and other bills. I ended up being stuck in the drive through for approximately an hour because the rep FORGOT why I was there, gave my ID and debit card to a different guest, AND gave me someone elses ID. I told them about their mistake and sent the ID back immediately. It took ages for them to retrieve my ID and debit card, I received no apology and the rep cut communication off without telling me what was going on. When I pressed the call button to speak with the rep after waiting a very long time, assuming they forgot about me again, the rep got huffy with me and was clearly upset that I was asking where my $2700 in cashiers checks went. Of course a few days later I started getting unauthorized transactions, locally, on my debit card that I had to dispute and was forced to request a new debit card as a result.

Really no stars. Welcome to the hidden-cost economy, where sneaky fees are lurking everywhere: cashiers check to get the money from your own account cost you $10 while transfer to Europe via Western Union $7.50. Let it sync.