"ATM lines outside move very quickly as well."
"The employees at this location are awful."
"If you live nearby, I suggest you go to another branch to save waiting time!"
App scans about a 1/3rd of checks so I have to come to this location where they’ve closed all the teller windows and limited hours to 9-5 Mon-Fri. No more weekend hours and the tellers depend on the scanning device to properly tally your checks. Twice now I’ve had deposits go in for less than was on the check. What’s the point of having the tellers if they’re just there to feed another broken device. Wells Fargo needs to spend more money on app development and customer service. Moving my accounts to CCU.
Hi. This is valuable feedback, Justin. I'm very sorry to hear this has been your experience. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Alex
If I remember correctly, today is Monday, they actually only have one banker helping the customer. I waited for 30 minutes without anyone asking me if I need help. If you live nearby, I suggest you go to another branch to save waiting time!
I'm sorry you weren't assisted in a timely manner at this location, John. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social
Didnt want to help me change my address. They told me to go online and i said it wasnt working and they replied "too bad. Try again". Worst people here
I’m sorry to hear that you haven’t received the customer service that you deserve in our location. This isn’t the experience we want you to have with us. I want to make sure the appropriate team addresses your concern. Please send an email to [email protected] with your full name, phone number, and link to this Google review (no account numbers). We truly value your opinion. -Alfredo
Dealt with Wells Fargo fir many years, many years ago, not my favorite, but yesterday when I randomly called this branch, I received the best conversation I have ever had in all of my past business dealing. Socrates was by far connected to what I was inquiring about, totally connecting with helping out a non chstomer with their needs. I can only imagine how great he is with customers of Wells Fargo! Exceptional service, all the years I really didn't recommend Wells Fargo but Socrates has now changed my outlook and anytime I get asked for an opinion about Wells Fargo (I was in banking for 26 years) I will now refer them here! Thank you so much for the help and follow through of your word! I will recommend this location and Socrates! He is a great example of how customers and non customers should be treated. I write many reviews but this is by far the longest!!
This is great to see, Monique! I'll make sure your feedback is forwarded appropriately. Have a great day. -Casey, Wells Fargo HL Social
WHAT A JOKE. They won't let you open a new account without an appointment but it says that nowhere on their website. Was told they were "too busy" even though there were several available bankers just sitting around. That's ok though.... 1st Bank was a stone's throw away and they accepted us with open arms and got us taken care of. Thanks for refusing us!!
Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social
Not surprised that Wells Fargo withheld financial advice from me that would have saved me thousands of dollars in interest. Their main motivation is to have you be as uniformed as possible about their policies so they can maximize their profits off of your disadvantage. NOT TO BE TRUSTED, NOT EVER!!!
I'm sorry to see this, Robert. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Janet, Wells Fargo HL Social
I went to 4 different Wells Fargos to deposit a check in Lakewood and Littleton. Due to the "pandemic", I opt to use drive thru therefore bypassing any rules the business has. The drive thu services were closed at the ones I visited (the one on Union had bags over the service boxes). Fed up with trying to use a drive through that was closed, I decided to go inside the bank on Chatfield. It was the afternoon, well before 5:00pm and the bank gates were closed. No cops so I know there was not a security issue. Once home, I tried to contact the bank on Chatfiled to see how and where to deposit my check but no one picked up the phone. How am I to do business with you if I can't get a simple thing done like depositing a check? Don't you want my money? I am sure I can find another bank that would be willing to handle my money.
Thanks so much for your feedback, Scott. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social
Went in to ask a question about my accounts had to talk to a lady that was visibly sneezing and so sick she could hardly talk. Plus she didn’t answer my question at all. I was able to get my answer easier online! Won’t go back to this location.
Thank you for your detailed review, Pam. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, phone number, address, and the link to your review (no account numbers). I look forward to discussing this further. -AJ
The employee we talked with was nice and friendly, but the manager is a rude, unhelpful jerk. I called to discuss a matter that happened earlier today and insisted I was "calling him out" and "we don't do that" and "that's not our problem". If he only had tried to listen instead of cutting me off when I tried to talk. I was calm until he started being aggressive and rude. He really needs another course in customer service! We finally went to a wonderful branch in Highlands Ranch that helped us. Everyone was friendly AND well informed. I strongly urge you to not visit this one, especially while under the watch of this manager. Horrible experience!
The paper money days are over.....can we please move to crypto currency and make this whole thing easier on everyone? I like Wells Fargo, but when are you going to get with the times, eliminate lines, and make things easier for your customers?
Thanks for taking the time to share this with us. We appreciate the feedback. -Janet, Wells Fargo HL Social