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KeyBank

  • Drive-through
7551 Shaffer Pkwy, Littleton, CO, 80127, United States
Closed · Opens at 9 AM Mon
key.com
+17209222200
Make an appointmenttimetrade.com
Saturday
Closed
Sunday
Closed
Monday
9 AM - 6 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM
Saturday
Closed
Sunday
Closed
Monday
9 AM - 6 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM

Reviews

5
67%4
0%3
0%2
0%1
33%
3.7
6 reviews

Summary

"Many thanks to Jean, Gerard, Kayla, Jenn and the rest of the crew there!"

"It's November and there is no sign of our money."

Dana Fox · almost 9 months ago

I have been with Keybank for around 5 years, and they have been great. Casey and all the others are always friendly and helpful, and they often go above and beyond. In hundreds of visits there over several years, I cannot recall a single negative experience.

Owner's response · almost 9 months ago

Hi Dana, Thank you for this wonderful 5-Star review. We're glad we were able to make your experience a positive one. We will gladly pass this information along to our Branch Management Team. ^DR

Emily Allen · more than 2 years ago

We deeply regret opening a mortgage with KeyBank. Do not bank with them. We have been waiting more than four months for them to give us back $3,600. They have been extremely difficult to work with and are doing very little to work on returning us the money we are owed. Before our first mortgage payment, we were not told that KeyBank had set up automatic payment. We had already set one up ourselves. As a result, we were accidentally double-charged for our mortgage twice in August. It seems it would be fairly simple and straightforward to return the accidentally double payment. Not with KeyBank. It's November and there is no sign of our money. Our contacts at KeyBank have no sense of urgency in resolving this matter and take days to respond back to us. They claim they have mailed us checks but somehow they keep getting lost in the mail? It's very shady. Whenever we decide to refinance, we will NOT even consider working with KeyBank. In the meantime, I'm hoping by educating others of our terrible experience, they too will avoid KeyBank.

Owner's response · more than 2 years ago

Hi Emily - We're sorry to hear about your experience. We'd be happy to have this looked into. Please email us your full name as it appears on file, zip code, and phone number at [email protected]. Please include case #68527 in the subject line, and refrain from including any account numbers for privacy. A member of our escalations team will be in touch within 2-3 business days. Thank you. ^SH

John Murphy · almost 9 years ago

My banking experience with the Ken Caryl Branch of Key Bank has been the best I have ever had. Everyone that I have come into contact with have been there to help, not just do their job, but really have wanted to help. Starting my new business, struggling through the cashflow woes of the first year, has been greatly supported by their willingness to understand and assist as much as they can. Many thanks to Jean, Gerard, Kayla, Jenn and the rest of the crew there!

Miles A. Harford · more than 6 years ago

I’ve been with Key Bank, this branch specifically for 6 years. The branch Manager Jean, doesn’t seem to follow through after any discussions I’ve had with her regarding my account. She doesn’t return phone calls. Nor responds to emails. There’s a complete lack of credibility, as they often don’t have answers, nor are they educated enough to adequately help ALL customers that walk through the door. I’d always get told “let me look into that”, and then I’d never hear from the staff again. I’m closing the 3 accounts I have with Key, all because of the incompetence that has come from Jean Nelson and her branch over the passed several years.

Owner's response · more than 6 years ago

Hello Miles: This is not the type of service that we strive to provide our clients. Is there anything that I can assist you with? If so, please send an email to [email protected] including your contact info and I'll give you a call. I also forwarded this information to our Branch Experience Team for their review. ^LH

Derenik Aghajanyan · more than 1 year ago

Открыл свой первый расчётный счет в США , отделение Ken Caryl KeyBank отличное обслуживание не смотря на мой ,,английский" персонал проявил максимальные усилия для того чтобы всё оформить оперативно!

Owner's response · more than 1 year ago

Derenik -Thank you for sharing! Welcome to the Keybank family! ^CS

Charles Quackenbush · 6 years ago

Photos

Service options

Drive-through

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

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