Reviews
Summary
"All of the employees are extremely helpful and knowledgeable."
"Was told by another customer avg wait time to get to teller is 40 min."
"ATM machine has been broken for a while."
This US Bank branch is fantastic! All of the employees are extremely helpful and knowledgeable. Specifically, Dan and Maria always welcome me, help me with everything I’ve ever needed, and are patient and kind. The employees are never rude or rushed like other banks I’ve used in the past. I am so thankful I found this bank! I highly recommend US Bank, and the Coal Mine branch specifically!
Wow….5-stars! It sounds like you had a great experience, Katie. Thank you for sharing it with us. We will be sure to pass on your compliments. We hope you have an amazing day! ^Tevin
I'm so pleased with my experience at this branch. I've been coming here quite a while now, and find the staff to be very pleasant and helpful. Certainly the best of any branch I've been to! I always feel happier when I come out than when I went in. You all know who you are, and I thank you.
Thank you for taking the time to leave a review, Bobbie. We appreciate your kind words and hope this message finds you having a great day. If there is anything you may ever need, whether it be today, tomorrow or the next, please don't hesitate to contact us. All the best. ^Chris
Us bank is now withholding money of mine that their app says is available in my account. Tried to call them to fix it and they are trying to get me to popen new accounts. This bank is a fraud!!
Hello Benjamin. Thank you for taking a moment to share your experience. We're sorry to hear it has been a less than favorable one and certainly don't want our customers to feel the way you do currently. We would be glad to discuss your experience further and offer our help in any way we can. Please send us an email with reference #17838 to [email protected], and we are happy to continue the conversation. Kindly, ^Katii
Representative Collins keeps you standing at his desk until his personal phone call (filled with laughter) goes on and on so long that it makes other bank reps do his job. (terrible service. and rude.) **Thank you to the young Asian lady bank rep that stepped up. Thanks for the help! 5-stars to her!!
Hi, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #0387 to [email protected]. Once we receive this information we will contact you within 24-48 business hours to further assist. We look forward to speaking with you soon. All the best, ^Kortnee
ATM machine has been broken for a while. The option to withdraw cash is just grayed out. They have not put up a sign and when I went into the branch they said they knew it was broken. Don't waste your time.
This bank is a joke. As I sat in line I calculated avg time per car at 7 minutes. Was told by another customer avg wait time to get to teller is 40 min. To make matters worse their hours make it so a person working 9-5 can't get in. I showed up at 355 (they close at 4) and was told in a a not so nice manner they wouldnt be able to help that day and to come back the following day. I have business deposits they won't take electronically because of amount limits (a whole other issue they claimed to be helping with but never resolved). When you do get to teller ladies seem pleasant enough but are slow. There is one lady who I would not describe as pleasant or driven by customer satisfaction.
Hello Scott, I thank you for submitting a review. I assure you not only do we want to provide exceptional customer service, but we want to create that sort of atmosphere that's inviting. If you would like to speak with us surrounding your experience, then please send an email to [email protected] containing your phone number as well as reference number 7516. Either myself or one of my peers will be happy to contact you within 2 business days. Best regards. ^Chris
spoke to Matt over the phone and i couldnt be more pleased with the way he handled my situation. thank you for your kindness and patience. i am happy there is still kindness in the world. again i thank you very much for what you did. it changed my aspect on many things. May God Bless you.
Customer with over 30 years at this branch... walked in an they didn’t know me, couldn’t verify with ID that I was on an account, never apologized and basically showed me the door...WOW and gave the worst customer service ever! Don’t ask for Collins
Hello William, we are terribly sorry to hear that you were treated as if you didn't matter. If you have not been told this, I want to tell you know that we appreciate you, as a customer and as a person. If you would like to discuss your sentiment regarding your recent interaction, then please send your phone and reference number, 1330 to [email protected]. Either myself or one of my peers will be happy to contact you directly. Hope to hear from you soon. ^Chris
In drive-thru for 30 minutes plus! If I wasn't locked in, I'd leave. Unbelievable!!
Hello Robert, we're sorry to hear you experience long wait times during your recent visits. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. If you'd like to discuss your experience in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 8807. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather
Competent, friendly staff. It is a pleasure banking here.
Service options
Accessibility
0.27 miles
0.97 miles
1.56 miles