Bank of the West

One of the worst banking experiences I've ever had. I unfortunately got a mortgage through bank of the west, and it never fails. Constantly something comes up with bank of the west that cannot let it pay on time and they of course fee you for it. Mine as well work with Wells Fargo. I'll be sure refinance as soon as rates go back down. What a circus

Worst customer advice at the branch. Called the 888 number and was taken care of 100% by customer care services. I will not go into the branch again and be told to jump through hoops when a simple phone call was all it took today.

I would not recommend this bank to my worst enemy. They don't return calls or investigate any issues surrounding the new account bonus. The requirements for this bonus have been met but for some reason my last direct deposit showed up as a "credit" which the bank claimed as a "payment" therefore they refuse to honor their agreement. On the other hand the customer care is useless as well even after filing complaints. Instead of defrauding customers and retaliating to complaints I suggest they just do what's ethical.

Have been trying to st up accounts for over 1 year now, 2 checking & one Trust Fund, but it has been a comedy of errors, lack of follow up, and now the final straw-- the customer service manager decided to close one of our checking accounts for no reason & sends a fedex letter to notify me that all outstanding checks will be returned & he(Bryan Boling) will send the balance of $1800 to me by mail. Needless to say I have change all Direct deposits, auto payments, & all transactions on all accounts & moving all funds. This seems to be influenced by the reputation of its owners the Duke & Archduke of whatever, BNP PARIBAS Bank of Paris, France. Arrogant, domineering, Rude, & just plain Jerks.

The people who work here and operate not only this location but this entire string of banks are incompetent.

ATM took $400 and I’m not getting any real help out of anyone here

Great bank Bryan b. Is a very nice person help me out.

Been using this branch for years. Great, easy access location.

Great helpful folks . Best bank !

Always so helpful, quick and courteous.