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Wells Fargo Bank

  • Drive-through
3600 S College Ave, Fort Collins, CO, 80525, United States
Closed · Opens at 9 AM
wellsfargo.com
+19702264545

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Monday
9 AM - 5 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM
Saturday
9 AM - 12 PM
Sunday
Closed
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours
Sunday
Open 24 hours
Monday
9 AM - 5 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM
Saturday
9 AM - 12 PM
Sunday
Closed

Reviews

5
44%4
2%3
11%2
9%1
35%
3.1
66 reviews

Summary

"I really like some of the people, especially one banker in particular."

"Will give Sean Dellenback a 5 stars, great work with 2 very upset customers."

"I would not return to this location."

Ron Lazzarini · 1 year ago

My son died suddenly and we had to close his accounts. I went to another WF branch and didn’t get much help. We came to the WF branch at College and Horsetooth and met Rose Chavez. My extreme thanks to her for her help and kindness in this difficult time. I highly recommend Rose!

Owner's response · 1 year ago

Hi, Ron. I am deeply sorry to hear about the passing of your son. We greatly appreciate the feedback and I have shared these comments with Rose and her manager. Thank you for choosing Wells Fargo. -Isaiah

Sebastien Gavillet · almost 10 months ago

I'll try to be polite but note sure I can. Look for another bank is the only way I can stay polite. Also no one ever answers the phone. Shame.

Owner's response · almost 10 months ago

Hi, Sebastien. We appreciate your feedback, and I would like to ensure the correct team looks into this concern for you. To do so, please send me an email to [email protected] with more details, your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Isaiah

Susan Gold · almost 9 months ago

Holly did a great job at the downtown wells fargo branch. Thanks

Owner's response · almost 9 months ago

Hi Susan. Thank you for the kind words and we are happy to hear about your experience with us. We appreciate your time in leaving us a review. Have a great day! –Odalys

Amanda Snyder · 1 year ago

The staff is friendly enough. My only critique is that when you are greeted at the front door they are a bit of nosy rosie's. Your banking business withdraw deposit etc is your own personal business.

Owner's response · 1 year ago

I appreciate your feedback, Amanda. Could you email me at [email protected] with more details? Please also include your full name, phone number, and the link to your review on a Wells Fargo location (no account numbers). I'll escalate your concerns as soon as I receive this information. Thanks so much. -AJ

Morgan S · almost 3 years ago

This review is for Rose. I walked in after an awful phone call with a "customer service" person and let me just say they sucked. Rose not only helped me with my worries but also helped me very quickly. She was also incredibly nice especially for how irritated and stressed that was. Thank you so much Rose! The whole company should follow your ethic.

Owner's response · almost 3 years ago

Thanks for your honesty and candor, Morgan. Although I am glad Rose was able to listen to your request and assist, I am disappointed to read about the service you received over the phone prior. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username as well as any additional details in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

Shandra Cecil · 5 years ago

A specific teller named Sonia is for this review for Wells Fargo on S College. I have never been treated so disrespectfully numerous times by anyone before. I haven't made a review before because I thought I would just give her the benefit of the doubt that maybe she was just having a bad day. After having over 5 altercations with her I need to make a review. Every time I go to this location literally everyone else is pleasant but her. I have never met someone so miserable before. She makes me feel like I'm committing fraud or doing something shady. Just because me and my fiance are on the same account she makes it such a big deal. Everyone else is 100% accepting but her. She doesn't make me feel welcomed, and her customer service is non-existent. She might do a good job at her job but customer service has to be a least a little bit of her job and she fails at that. I've been helped by other tellers and she would be helping other people and she does the same thing to those people. NOT EVERYONE IS COMMITTING FRAUD. Quit treating your customers this way or else you won't have anyone coming to this location again.

Pam Schommer · more than 3 years ago

I would not return to this location. I set up an appointment (due to COVID) to speak with someone about an account I needed to close (I had the statement so they could see what I was working with when I booked the appointment - I went in person first not knowing I needed an appt). When I arrived for the appointment, I was immediately shut down and the man said, "This isn't a bank account and I'm a banker so I can't help you". I tried to ask for help on what I could do or if there was someone I could speak with and he continued to be extremely unhelpful, rude, and acted like I was wasting his time. He talk down on me and at one point said, "You see that sign behind me, that means I'm a banker. I will literally lose my job if I help on this account". I was just asking him to be helpful even if that meant he was not helping me directly on my account. He would not even print off a current account balance or report so I could have one for my records (it was an active Wells Fargo account). It is one thing if you can't help me directly with the account, but to be so rude about it and not offer to look into what else I have as options is unacceptable.

Owner's response · more than 3 years ago

I'm very sorry to learn about your experience, and I want to make sure this is thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, Google username, and the Wells Fargo branch location you posted a review on (no account numbers). Thank you. -Jessica, Wells Fargo HL Social

chelsea f · 6 years ago

Wanted to edify Heather Davis, she helped me out today with my loan and closing an account, wanted to say her demeanor was just all around amazing and her customer service was over the top! She answered every question I had in great detail and gave me some helpful advice on things to do in the future to help my credit and my business! She was so personable and knowledgeable it made me feel important (even tho I was closing an account) she gave me her full time and attention and made my experience at wells fargo that much better and I don't even bank there! Thanks so much Heather!!

Adam Z · 5 years ago

I’m no longer a Wells Fargo customer (not due to any shortcomings or frustrations from this branch or the company), but needed to visit this branch to get some older information from a closed account. Even though I’m not a customer, their customer service was truly phenomenal (I found that to be the case when I was a customer as well). The banker I worked with made me feel like my problem was the only one he cared about until it was solved. If/when I’m in the market for a new bank, I would definitely come back to Wells Fargo.

Tammy Walker · almost 4 years ago

The Horsetooth branch / office is literally the worst banking experience of my life. Evrrytime i go there. If this was the only Wells Fargo in town I would have moved all of my business and personal banking years ago. Staff is rude, clients wait in long lines while employees sit and chat with each other. Leadership in this branch should be removed and retrained. Poor service And management!!!!!

Owner's response · almost 4 years ago

Hi, Tammy. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

Photos

Service options

Drive-through

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

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