U.S. Bank Branch

I opened an account here with my wife. She had banked here for 10+ years prior to this. A couple weeks after opening the acct, I took a check in from my job to cash it. The brunette woman at the drive up window refused to cash it. She treated me like I was human trash and I was trying to scam her. Ive never been treated so badly at a bank. I’m doing my real banking elsewhere.

I have been using this bank for many years now and they have always been willing to help. Sure some of US Bank's policies are strict, but this branch and their employees have always been willing to help me and waive fees as they are able.

My wife went in to address some fraudulent charges on her account, and the processing on charges from her cancelled card to her new acct. The charges originally were pending when the card was cancelled after being stolen. After the card was cancelled the pending charges disappeared and did not go back into the available balance. After she activated her new card, the funds came out of the acct, so she was charged twice. The banker was rude, and told her they "weren't ghost charges". Well duh! They were pending on 4/30 and then disappeared and came back out on 5/18! The banker was patronizing and would not listen and now she has been charged over $300+ twice. These practices are predatory and should be illegal. I will also be calling the bank manager to address the behavior of the personal banker. Unacceptable when my wife has banked with US Bank for over 10 years.

Great low key banking without the usual constant pressure to upgrade account types or invest or get credit products. There is no credit check to open a basic checking account, nor is there a minimum balance required to avoid fees if you're like me and not quite to the millionaire status yet. Also, for a bank that seems a bit "behind the scenes" meaning I don't see a whole lot of advertising or promotions...I'm super impressed with customer service. Right on point, every time. Last but not least...one of the select group of banks that has chosen (wisely IMHO) to invest heavily in upgraded ATMS....you can do ANYTHING, well may not quite anything but darn close, from their ATMS....deposit stacks of checks and get them all scanned and deposited on the spot...same with cash of different denominations...everything at this bank is fast, easy, and fair. Highly recommend these guys and gals!

I’ve been going to the Horsetooth branch for over a decade. I love this bank and the employees there. Everyone always goes above and beyond what is expected in customer service.

They told me I can open an account for free. I asked if there were going to be any monthly fees to keep that account. They said yes. I told them I wouldn't bank with them if I had to pay any fees for maintenance or any other additional fees. They said they could work out a plan for me and I won't be charged anything for my account. No maintenance fees, no paper fees, and no account fees to keep the account open. But then a month after opening an account, I started being charged maintenance fee. They lie and add fees once you have an account. I signed the papers for no fees and now I'm being charged them. Scammers

The district manager called me over an issue with an employee posing as management and refusing me service. Chris also told me that I can't put money into another persons account without being on that account. I've banked with US bank for over 10 years, this has never been a problem. I definately wouldn't suggest banking with these folk. The management in Colorado seem to find no fault with fraudulent claims from their employees or helping their customers.

I don't even have an account here and they were the worst to deal with. My father passed away suddenly and there was fraud on his accounts. JT never tried to help me through closing the accounts, or the fraud. I guess he was too busy with other stuff to help or redirect me to someone who could. The bad service I got made me go to a different branch who helped me tremendously and how it should've been handled in the first place. Such a disappointment in a customer relations business.

The ATM is right when you walk in. It allows you to get smaller bills or just 20s. Great banking experience and bankers. They are very nice, welcoming and knowledgeable. Everything you need out of a bank and bankers. I like their mobile website and app on the phone. It works great and you can see everything you need to, managing and navigating is super easy.

Put money in atm deposit and it is lost saying they have to investigate we're my money went I can't wait to sue y'all