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U.S. Bank Branch

  • Drive-through
301 E Horsetooth Rd, Fort Collins, CO, 80525, United States
Opening soon · 9 AM
usbank.com
+19702070799
Make an appointmentappointments.usbank.com

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 5 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 7:50 PM
Thursday
9 AM - 7:50 PM
Friday
9 AM - 7:50 PM
Saturday
9 AM - 7:50 PM
Sunday
9 AM - 7:50 PM
Monday
9 AM - 7:50 PM
Tuesday
9 AM - 7:50 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 5 PM
Tuesday
9 AM - 5 PM

Reviews

5
32%4
11%3
0%2
0%1
58%
2.6
19 reviews

Summary

"Great banking experience and bankers."

"So unprofessional and not for the people."

"The brunette woman at the drive up window refused to cash it."

Brandon Bultman · 11 months ago

I opened an account here with my wife. She had banked here for 10+ years prior to this. A couple weeks after opening the acct, I took a check in from my job to cash it. The brunette woman at the drive up window refused to cash it. She treated me like I was human trash and I was trying to scam her. Ive never been treated so badly at a bank. I’m doing my real banking elsewhere.

Scott · 1 year ago

I have been using this bank for many years now and they have always been willing to help. Sure some of US Bank's policies are strict, but this branch and their employees have always been willing to help me and waive fees as they are able.

Owner's response · 1 year ago

Thank you for taking the time to leave us a review, Scott. We appreciate the kind words. All the best. ^mr

Andrew Ross · 2 years ago

My wife went in to address some fraudulent charges on her account, and the processing on charges from her cancelled card to her new acct. The charges originally were pending when the card was cancelled after being stolen. After the card was cancelled the pending charges disappeared and did not go back into the available balance. After she activated her new card, the funds came out of the acct, so she was charged twice. The banker was rude, and told her they "weren't ghost charges". Well duh! They were pending on 4/30 and then disappeared and came back out on 5/18! The banker was patronizing and would not listen and now she has been charged over $300+ twice. These practices are predatory and should be illegal. I will also be calling the bank manager to address the behavior of the personal banker. Unacceptable when my wife has banked with US Bank for over 10 years.

Owner's response · 2 years ago

We’re very concerned with what you have mentioned in your review, Andrew. We certainly would like to speak with you to discuss your experience further. Please send us an email with your phone number to [email protected], including reference number 1508. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you soon. ^Larisa

James Mihaljevich · 6 years ago

Great low key banking without the usual constant pressure to upgrade account types or invest or get credit products. There is no credit check to open a basic checking account, nor is there a minimum balance required to avoid fees if you're like me and not quite to the millionaire status yet. Also, for a bank that seems a bit "behind the scenes" meaning I don't see a whole lot of advertising or promotions...I'm super impressed with customer service. Right on point, every time. Last but not least...one of the select group of banks that has chosen (wisely IMHO) to invest heavily in upgraded ATMS....you can do ANYTHING, well may not quite anything but darn close, from their ATMS....deposit stacks of checks and get them all scanned and deposited on the spot...same with cash of different denominations...everything at this bank is fast, easy, and fair. Highly recommend these guys and gals!

Owner's response · 6 years ago

Hello! Thank you so much for taking the time to leave this complimentary review for your local branch. We appreciate you and hope you have a great day! The U.S. Bank Social Media Team

Victoria Clarke · 1 year ago

I’ve been going to the Horsetooth branch for over a decade. I love this bank and the employees there. Everyone always goes above and beyond what is expected in customer service.

Owner's response · 1 year ago

We are happy to see that you continue to have great experiences with your local branch, Victoria. If you are ever in need of future assistance, you can always stop by or call our 24-hour banking team at 800.872.2657. We thank you for sharing your experience, and hope you have a fantastic day. ^Ray

Brittany liscum · more than 1 year ago

They told me I can open an account for free. I asked if there were going to be any monthly fees to keep that account. They said yes. I told them I wouldn't bank with them if I had to pay any fees for maintenance or any other additional fees. They said they could work out a plan for me and I won't be charged anything for my account. No maintenance fees, no paper fees, and no account fees to keep the account open. But then a month after opening an account, I started being charged maintenance fee. They lie and add fees once you have an account. I signed the papers for no fees and now I'm being charged them. Scammers

Owner's response · more than 1 year ago

Thank you for taking the time to leave us a review, Brittany. It is concerning to learn that this was your experience when visiting our branch. If you'd like to discuss this matter further, please email us at [email protected] and include your reference number: 6764. All the best. ^Michael

Michael Furnell · more than 2 years ago

The district manager called me over an issue with an employee posing as management and refusing me service. Chris also told me that I can't put money into another persons account without being on that account. I've banked with US bank for over 10 years, this has never been a problem. I definately wouldn't suggest banking with these folk. The management in Colorado seem to find no fault with fraudulent claims from their employees or helping their customers.

Owner's response · more than 2 years ago

Good morning, Michael. I am sorry to hear you've had a poor experience with this location. We'd like to hear more about the situation. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 4640 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather

S. M. · 2 years ago

I don't even have an account here and they were the worst to deal with. My father passed away suddenly and there was fraud on his accounts. JT never tried to help me through closing the accounts, or the fraud. I guess he was too busy with other stuff to help or redirect me to someone who could. The bad service I got made me go to a different branch who helped me tremendously and how it should've been handled in the first place. Such a disappointment in a customer relations business.

Kristy Zamora · 3 years ago

The ATM is right when you walk in. It allows you to get smaller bills or just 20s. Great banking experience and bankers. They are very nice, welcoming and knowledgeable. Everything you need out of a bank and bankers. I like their mobile website and app on the phone. It works great and you can see everything you need to, managing and navigating is super easy.

Vincent-Myia Sellers · almost 10 months ago

Put money in atm deposit and it is lost saying they have to investigate we're my money went I can't wait to sue y'all

Owner's response · almost 10 months ago

Thank you for taking a moment to share this feedback with us. We are sorry to hear that you had an issue with our ATM. If you ever run into future trouble with a U.S. Bank ATM near you, please call 800.872.2657 or send us an email to [email protected] with details of the error and ATM location. We will be happy to ensure the matter is reported to the ATM group and the situation is addressed. If you are in need of an alternative ATM please visit usbank.com/locations for in network ATM's and our Partner ATM network at moneypass.com. We thank you for taking the time to bring this to our attention. ^Tevin

Photos

Service options

Drive-through

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

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