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Western States Bank, a division of First National Bank of Omaha

  • Drive-through
3149 N Garfield Ave, Loveland, CO, 80538, United States
Open · Closes at 12 PM
+19705931600
Saturday
9 AM - 12 PM
Sunday
Closed
Monday
8:30 AM - 5 PM
Tuesday
9 AM - 5:30 PM
Wednesday
8:30 AM - 5:30 PM
Thursday
9 AM - 5 PM
Friday
8:30 AM - 5 PM
Saturday
Closed
Sunday
Closed
Monday
7:30 AM - 5:30 PM
Tuesday
7:30 AM - 5:30 PM
Wednesday
7:30 AM - 5:30 PM
Thursday
7:30 AM - 5:30 PM
Friday
7:30 AM - 5:30 PM

Reviews

5
67%4
5%3
5%2
5%1
19%
4
21 reviews

Summary

"I highly recommend this place for all ur banking needs!"

"The service at all western states bank locations are awesome."

"I got up and walked out..POOR CUSTOMER SERVICE will be taking money out!"

Jason Garner · more than 4 years ago

This is my 2nd favorite bank. The mulberry is 1st only because of Marina the manager. The service at all western states bank locations are awesome.

Owner's response · more than 4 years ago

Jason, thank you for letting our Loveland Branch know you think they are a 5 Star rating, we will be sure to let them know. We agree, Marina at our Mulberry branch in Fort Collins is a 5 Star herself. Thank you for being a part of our family and banking with us.

Kay Lee · almost 3 years ago

New customer here. Had a couple of technical issues trying to set up my account, which understandably happens at times, however when I reached out for assistance they were quick to respond and help me along the way with any issues or questions I had until the process was complete. So, so far an excellent experience and I look forward to doing business with them! Update: switching banks. The people are nice but since day 1 I've had issues accessing my money and account through their app and website and i cant have that happening. Not being able to externally transfers funds was the nail in the coffin for me.

Owner's response · 3 years ago

Thank you Kay for choosing Western States Bank. We strive for 5 Star Customer Service whenever you need us, I am glad we delivered. Please don't hesitate to reach out when exploring the many financial products we offer. We look forward to doing business with you as well.

Tad Buonamici · almost 6 years ago

I have been with this bank over 30 years. As a small business owner, I have Larry Meier to thank for my success as well as the staff of the Loveland branch who are always there for me, There are plenty of times I have special requests and issues with my account that I need help with. And Carrie, the bank Manager is amazingly nice and efficient in dealing with my requests. Tuey, a bank teller is also one of the friendliest people you will ever meet and is always there to greet me with a smile. The other day I tried to deposit a 2nd party check, which goes against the bank policy. (which is understandable) Rather than a flat "No," she allowed me to make the deposit and politely explained the policy with grace and professionalism. She really treats people well, and I feel that she genuinely wants my business which is why I will never bank anywhere else. I plan to stay a lifelong customer, and thank you for reading my review.

Owner's response · almost 6 years ago

Tad, your choice to bank with us because of our employees is the biggest compliment we can earn. Our customer service is what we pride ourselves on. We will be sure to share your kind words with our team at the Loveland branch. Thank you again for being a lifelong customer.

Julie O · more than 2 years ago

This summer, I worked with Carolyn Mountain (Mortgage Loan Officer) at the Loveland WSB Branch. She was efficient, flawless, and amazing. I would absolutely use her again and highly recommend talking to her if you're looking for a loan or to refinance, etc. I've been to the Laramie & Loveland locations -- everyone truly is great.

Owner's response · more than 2 years ago

Thank you Julie for letting us know Carolyn at our Loveland branch was amazing. Thank you for highly recommending her for mortgage and refinancing loan options. We are very grateful she is on our team. We will be sure to let her know you appreciated her flawless efforts.

Irish Angel “Uwetsiageyv” Clark · 6 years ago

This place has the worst customer service!! Their E-banking is a joke! They want my 5yr old daughter to sign a check for deposit, are you serious!! The change their account profiles to charge you and fail to give you the option to change your account type or close your account! I opened my accounts with the knowledge and understanding that they are completely free HA!! I GET CHARGED 3$ A MONTH, and twice for a stop payment! Damn joke! For a small town Bank with minimal services they charge you like a corporate Bank.. so much for small business happiness!

Owner's response · 6 years ago

We're sorry we haven't met your expectations. We will reach out to you and make sure we are doing all we can to exceed your expectations. We have obviously missed the mark, and ... We will do everything we can to improve your experience with us. Thank you.

Lisa Berg · almost 3 years ago

As a small business owner, working through the PPP funding paperwork was sometimes daunting. Billy G. was absolutely amazing to work with, always answering silly questions without hesitation. Billy and WSB far exceeded expectations, and what a blessing he was/they were during a very difficult time for everyone!

Owner's response · almost 3 years ago

Lisa, thank you for letting us know Billy Galbreath, Loveland, CO Branch President exceeded your expectations. He is an amazing person/lender, and the expectations for himself and his team are nothing less than this type of 5 Star service. We will be sure to let him and his team know they delivered. We wish you all the best and please know we are here for all your future banking needs.

Noelle Flora · 5 years ago

I Love WSB!!! It's so nice to have a local bank that feels like family. Shari and Kelsey are always so wonderful and know my whole family by name. Billy and Nick have been a great positive addition to WSB!

Owner's response · 5 years ago

Thank you for being a part of our Western States Bank family. We will be sure to let our team at our Loveland branch know you think they are worth 5 Stars.

Jesse Wilson · almost 2 years ago

To all who are customers of this bank be aware that if you are not a customer they charge a 1% fee to cash a check. Just another reason banks are the crooks of this world.

Owner's response · almost 2 years ago

Thank you for your message. We hope you'll see this as just one advantage of becoming a customer of ours. Please visit wsb.bank to learn more.

Giselle Raub · 5 years ago

Shari Ayala, Kelci Solberg and Billy Galbreath are the friendliest people to deal with. I am closing on a house and they were on point with documents and statements. I run a business and they make it a pleasure to come in, they are total professionals and they always have CHOCOLATE 🙂

Owner's response · 5 years ago

Giselle, thank you for letting us know that the team we have at our Loveland branch is meeting your and our expectation. We will be sure to let our Loveland team know you gave them a 5 Star review. Thank you for banking with us!

Brian Steving · 5 years ago

My favorite local bank. Fun to go into a bank and they actually know who you are and appreciate your business. Shari and Kelci on the teller line are great!!!

Owner's response · 5 years ago

We are proud to be your local community bank. Calling you by your name is the first step in making sure you get the service you deserve. We will be sure to let Shari and Kelci know you gave them a 5 Star rating. Thank you!

Photos

Service options

Drive-through

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

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