"Always a professional experience with curteous and friendly staff eager to help!"
"Like a whorehouse, you give them money, get screwed."
"Cost me $7.50 to cash a customer's check from this bank."
Changed my grandfathered account with no fees, to a fee account after I was told they would not. Dont see how thats legal ill close it soon there are plenty of other free places to bank.. Wells is sketchy and they have been caught and fined for their B.S. !! I would highly recommend another bank!!
I appreciate your feedback, Michael. Could you email me at [email protected] with more details? Please also include your Google username and mention your review on a Wells Fargo location (no account numbers). I'll escalate your concerns as soon as I receive this information. Thanks so much. -AJ, Wells Fargo HL Social
If you want to be treated like a 2nd class citizen; if you want to experience awful customer service; if you want to go into a bank feeling like they’re doing you a favor, then this is the place to be! Direct deposit customer for over 5 years got told they’re closing my account because of a “tirade” of mine. Well, after essentially being told I’m not trustworthy by not cashing a cash check of mine you’d be irate as well. Good riddance Wells Fargo!
Thank you for the detailed review, Victor. I'm truly sorry you didn't receive the customer service you expect of us, and I want to thoroughly review your experience. Please email me at [email protected] with your Google username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social
Extremely Rude! Belligerent staff member condescendingly verbally attacked me and threatened to call the police because I dare pulled out of the ATM and parked in the teller tube booth for 60 seconds while I rearranged my ATM deposit instead of make the person behind me wait for the ATM. There was absolutely no traffick and 4/5 lanes for people to drive up to. I quickly rearranged my deposit and pulled back up to the ATM an all of 120 second ordeal. He didnt ask if I was confused or needed help he just immediately with an aggressive attitude called me mam (clearly a man) and began belittling me and trying to make me feel stupid and proceeded to tell me he was calling the police. Well done sir 👏 do you feel like a big man today?
I'm disappointed to read your review, and would like to hear more about your experience with the associates at this location. Without sharing account numbers, please email us at [email protected] with your full name, phone number, and a link to this Google review. We assure you that we’ll do our best to address your concerns. -Klarissa
This review is long overdue, but Zach was a great help when I needed some documents notarized quickly. Very knowledgeable and professional!! Will go to him again when I need more documents notarized.
Hi Landon. We greatly appreciate the feedback. I have shared these comments with Zach and their manager. Thank you for choosing Wells Fargo. -Isaiah
I have visited this bank hundreds of times to the ATM and inside to see the bankers for the notary and various other services. Ive noticed a steady decline in the behavior by the staff over the last few years. Here is an example: I went in at about Noon this past Tuesday to set up a simple bill pay. I was first asked to approach the counter, and then turned away by the cashier at the counter saying to come in on Friday a few days later to meet with a banker because apparently everyone was busy. There was no visible line or anything. I had taken time out during the workday to go the bank to setup some payments, They disregarded my time for no apparent reason. There were 6 hours before closing and I coldnt be squeezed in to see a banker for a simple bill pay setup? I was scheduled out 3 days for this service? I couldnt make it in on Friday becuse of work and my setup is still pending a week later. I have been a wells fargo client for about 23 years, Im disappointed in thier behavior.
This is certainly not the experience we want you to have when visiting our branch. I'd like to escalate your concerns to the appropriate team. To do so, please send me an email to [email protected] with more details, your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Amanda
Rude staff they wouldn't cash a government check that was drawn through their Bank told me that it was a deposit only and that in order to get my money I need to open an account there, they also said they needed two forms of ID I provided them with my driver's license my State plumbing card a state issued health insurance card a state issued OSHA safety card apparently none of which were sufficient they told me that I would have to come back with another form of ID and open an account because the check was deposit only I took it 5 minutes down the road to King Soopers and they cashed it without any trouble at all whatsoever. By the way it was the manager that blatantly lied to try to get me to open up an account at their known to be crooked Bank. Wells Fargo is known to have morality issues and I am reminded every time I try to step into one to do business.
Hi, Taylor. I'm sorry to hear about your experience at this location. We want to learn and improve from this feedback, and I'll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include a link to your review on this Wells Fargo location as well. Thank you for your time. -Isaiah
I have been here probably 15 times. Of those 15 times, the ATM has been out of cash or not working 13 times. I went this morning to do a withdrawal and yet again it told me to go to Centerra or Fort Collins. Yeah, no. They also changed their lobby hours to open at 9am, which is super convenient for everyone in the world who has to work. Wells Fargo was the first bank account I ever had. Been with them for 26 years. Not anymore. I'm out. There are way too many other options out there that don't rip you off with new fees and can't give you your money when you need it. Bye Felicia.
Thanks for bringing this to our attention. I truly apologize for the inconvenience and have forwarded your feedback about the ATM at this branch appropriately. To ensure any additional concerns are reviewed by the appropriate teams, please email [email protected] and mention your review and Google username (no account numbers). I look forward to hearing from you. -AJ
The people are nice. Taking money out from inside takes too long. Only two tellers. I’d love to just use the drive up atm, but the atm is always broken or being worked on. I use the atm weekly and EVERYTIME I go to use it, it’s down. Fix your stupid atm.
Thanks for bringing this to our attention, Elizabeth. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and the link to your review in an email to [email protected] (no account numbers). Thanks so much. -AJ
I have been with Wells Fargo for 10 years. Tried to get an auto loan, after 2wks walked into CarMax and walked out in 2hrs (not with their help). Also deposited a large amount of cash to my savings... over 20,000. Received $00.11. Interest! Also had opened an unnecessary account for fraud. When I had a fraud issue they closed all my accounts! This is not a helpful place to bank No.. you call me!!!!
I appreciate you bringing this to our attention, and I'd like to escalate your concerns to my support team for a thorough review. At your convenience, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. Thank you. -Jessica, Wells Fargo HL Social
New ATM is a mess, says it can do 200 bills, yet can't handle 4 or the 5 I tried last time
Hi, there. We appreciate your feedback, and I would like to ensure the correct team looks into this concern for you. To do so, please send me an email to [email protected] with more details, your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Becky