Chase Bank

Do not, I repeat, Do not use this bank. We have had sooo many issues. My mother in law, who is 90 and who we take care of, has her money here. They froze her account months ago. They can't tell us why. They have made us bring her in over and over to resolve the issue. Remember she is 90 and ill, this is not an easy task. The branch manager is rude and condesending. Never returns calls. What a joke. Avoid at all cost.

Find another branch or use mobile payments. Branch caused considerable delays in check deposits, and teller manager was incredibly rude when asked about delays. Depositing a check here, only put $226 in my account, a weird & arbitrary number. Chase mobile is 500, Everytime with check deposit. It leads me to believe the tellers are doing something else with our money. Potential theft

I contacted Chase to close out a deceased relatives account. I set up an appointment with Christa almost two weeks in advance (as I'm the executorof the estate), dropped off a death certificate before the appointment so that the account could be taken off the hold that it was on. My husband (the beneficiary) had to take time off work to get this taken care of. Christa told me the account would be ready to close out when we arrived, well when we showed up Christa wasn't there and another person was there to help us, nothing had been done to take the account off hold, the guy told us "I'm just the messenger, I can't do anything about that". They told us it would take at least an hour to get the account off the hold and my husband would have to come back to pick up the check for the money in the account (meaning he would have to take more time off work), why did we even bother making an appointment? Absolutely unacceptable customer service. They wasted my time, my husbands time and did nothing they said they would do. I will make sure to spread the word about the terrible service I received from Christa and Chase bank!

Overall everyone has been very friendly and helpful at this branch. Disappointing that they close at 5 on weekdays now apparently,... so I just made another trip for nothing and need to take time off work to actually go inside and make a deposit. Oh well, c'est la vie I suppose

I feel for Elle and Tracie below and have a similarly horrible experience to share. I have been a Chase customer for over 10 years. On 3/1 (my birthday) I deposited 3 checks totaling $250 in the ATM. The ATM malfunctioned and did not record the transaction. All I received in return for the 3 checks was a message on the ATM screen informing me that there had been an error and I needed to call the number listed on the screen. By the time I found a pen and paper, the message was gone. I immediately called customer svc. They directed me to the claims department. I filed a claim on 3/2 and my acct was credited the $250. On 4/12 or 4/13, I was informed that only 1 of the three checks had been located and my claim had been denied for the other 2 checks. $190 of the original credit was immediately removed from my account. I spoke with a claims agent for approx 40 minutes trying to understand how they’d lost 2 checks. She was in a call center in India or Pakistan and kept repeating, ‘I’m sorry, your claim has been denied.’ I then spoke to her supervisor who took the time to trouble shoot and who discovered that the original claims agent recorded the wrong deposit date. The supervisor opened a new claim supposedly with the correct date. Of the 3 checks, 1 was a birthday check. Happy birthday to me! Most businesses will give a little bday gift, Chase likes to steal their customers money instead. Fun. The bday check was the 1 check that Chase did locate. Check 2 was from a client. She canceled that check and wrote me a new one. Check 3, the bulk of the $250, was from an online purchase refund. It had taken me over a year to get that refund check. It had been a fight and I didn’t relish a second round, but, after filing the 2nd claim, I did contact the merchant and did eventually get a response and was informed that the check had cleared their bank. I assumed that meant that Chase had finally found and deposited check 3. Therefore, when I received the next notice from Chase, I assumed that it would be good news. It was not. I was once again informed that Chase had not located the check. The merchant insists that the check cleared their bank which means that someone cashed the check. And the only people with access to the ATM are Chase employees or the employees of the alleged 3rd party mentioned below. Over the course of this and last month I have spoken with a number of people in the Chase claims department as well as someone at the branch where I opened my account and I have been given many different answers to the same questions. For example, after the 1st claim was denied, I asked the representative for the address of the ATM that was supposedly checked. I thought if the deposit date had been recorded incorrectly maybe the wrong ATM had been checked. The rep repeatedly told me the ATMs are managed by a 3rd party and said the 3rd party was the only one who would know the address of the ATM that was checked for the missing checks. Later, I asked another rep for the name of the 3rd party that managed the ATMs. She repeatedly told me the ATMs are managed by Chase, not a third party. My 2nd claim was filed because the initial claims agent reported the deposit date as 2/24 instead of 3/1. I filed the second claim on 4/12 or 4/13. When that claim was denied, I again called the claims office and was told that even though, I called to file the second claim on 4/12 or 4/13, the claim hadn’t been filed until 4/19 and then had immediately been denied on 4/20. The first time it took them over a month to research the claim. The second time, the claim was denied in less than 24 hours. Interesting. When I visited the Chase branch to speak with someone, she repeatedly told me that the 2nd claim listed the deposit date as 3/3 but I made the deposit on 3/1. I can only imagine the wrong deposit date was recorded again. It is truly frightening that our banks are being run like this. I don’t think we need to worry about Putin. I think we need to worry about the insanity happening right here at home.

I had to roll over my 401K from my previous employer and I have had to go the bank 4 times to get it moved over because there is apparently only one person who knows how to do this. I was told multiple people did know how to do it and then told 2 people do and know I was told only one person knows how to do it. It feels like no one there knows what they are doing.

We needed to set up a joint bank account and Christa was able to take us right away. She was knowledgeable about all of the options and was super nice. She got us set up in under 30 minutes and answered all of our questions. I would recommend her as a personal banker to anyone.

I was robbed at gunpoint outside the 88th and wadsworth location on 10/9 at 9:30 at night. I had gone to this location for 5 years after work and this was the first time something like this happened! My husband ensured me the bank had good working cameras! WRONG!! The detective said he watched footage but it was blurry! The branch manager called me and asked me how much money was taken and I told him. He offered to refund the money but never did! They probably aren’t taking it seriously so I doubt anything will be done, and no justice will be served! Thanks chase, for NOTHING!!

Christa was fantastic to deal with. Very knowledgeable on both my personal and business accounts. Super friendly and super helpful. Beat experience I’ve had with a bank in a long time

I am furious at this branch. My account was drafted for a charge that I did not authorize, which I know was not the bank's fault, but I went in this location to put a stop payment on this charge. I started to tell the teller what happened with my account but she interrupted me twice. Cheryl first told me that they did not do "stop payments." I told her that I knew Chase did issue stop payments if needed because I have had to one time in the past. She then told me it would cost $30 to do so which contradicted what she had just told me that they did not do them at all. In all the time I have been with Chase I have never been treated as rudely as Cheryl treated me today. I then sat down with Matthew who was more professional, but still told me that they could not reverse the charge on my account that was not authorized because it was still pending. He proceeded to tell me that every charge that overdrafted my account would get a $34 overdraft fee. I tried to explain that my account would not be overdrafted if this charge that was not authorized in the first place was stopped. I have never had a problem with Chase until now. For someone that is living paycheck to paycheck this charge that caused my account to overdraft has caused a much bigger problem and more financial issues. Chase can't treat people like this, especially when there is money involved. I am so frustrated that I am considering closing my account with them.